Tugclass60029
Member
Got as far as basket then timed out. 1 hour 8 min in queue again now.
-
Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
Alstom derby great gathering 1st-3rd August 2025
- Thread starter D7672
- Start date
- Status
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R
RailUK Forums
Peter Mugridge
Veteran Member
I will.
What's worrying is it has saved the tickets despite NOT having asked for my details at any stage. That sounds like they're using some particularly invasive cookies?
I'm guessing Mortons is running the actual event (the non-operational railway stuff, i.e. crowd control, loos, catering, etc.) as well as being the ticket seller. I'm wondering how much chaos it's going to be on the day when 10,000 people show up and there's only a handful of portaloos and some bloke with a disposable barbeque selling badly cooked supermarket burgers. 
Peter Mugridge
Veteran Member
Pressing the minus sign once had the effect of clearing all four...
...so I've had to join the stuffing queue again...!!!! Currently 53 minutes.
Trains1
Member
After multiple visits to the site 1st time added two tickets then got kicked off when I got back in I added 2 again then got kicked off then attempt 3 removed 2 then attempt 4 went to https://tickets.mortonsevents.co.uk/ clicked on basket and checked out
Express380
Member
Another timeout nearly 6 hours later and back we go again!
Mrscrawley
New Member
The link to the basket is working for me but still times out once I press checkout. Frustrated doesn't cover it!
birchesgreen
Established Member
Absolute and utter fiasco.
YorkshireBear
Established Member
- Joined
- 23 Jul 2010
- Messages
- 9,673
Pressing checkout worked, but clicking pay by card to go enter details was the furthest I got
Tugclass60029
Member
Waiting in queue 8 mins became 80 mins
birchesgreen
Established Member
I think it just plucks a random number out of the air.
Peter Mugridge
Veteran Member
...and now, nothing until at least Monday... Morton's has just thrown in the towel.
Tugclass60029
Member
Just got the same message
birchesgreen
Established Member
Has it been stated anywhere how many tickets per day are on sale? I assume its a few thousand at least?
222001
Member
10000 per day
Peter Mugridge
Veteran Member
Not that I've seen... although see the post above.
...and if they're rationing to x number of sales per day, they're even more disorganised that we've been saying all day today!!!
birchesgreen
Established Member
OK thanks, hopefully all of you are successful on monday. Lets hope they are busy upgrading their server this weekend!
It’s like they have never organised a ticket sale before.
Selling tickets online should be a lot easier than this after many years of event tickets being sold in this way.
4 times I got to the Add tickets screen
Got to the screen to complete my details once but clicking on the payment screen then it crashed out.
Organisers of the event should never use this company again.
Selling tickets online should be a lot easier than this after many years of event tickets being sold in this way.
4 times I got to the Add tickets screen
Got to the screen to complete my details once but clicking on the payment screen then it crashed out.
Organisers of the event should never use this company again.
YorkshireBear
Established Member
- Joined
- 23 Jul 2010
- Messages
- 9,673
I clicked onto the payment screen 15 times and never got it to go through....
Robin Edwards
Member
- Joined
- 1 Dec 2013
- Messages
- 710
I'm just glad Mortons don't run trains........................... Or maybe we need more than 200 years to manage demand on something readily forecast?
Tugclass60029
Member
Well I'm now not likely to get any tickets as work in a school, no chance to see keep trying. Total joke after 6 and half hour plus trying.
YorkshireBear
Established Member
- Joined
- 23 Jul 2010
- Messages
- 9,673
I have just received an order confirmation, but at no point did I even get to the point of entering my card details!
If you managed to get tickets into the basket but didn’t successfully check out, use the direct ticket link provided earlier in this thread and you should be able to see the basket and check out. I just managed it and it worked. With the sales halted the system is clearing and allowing transactions to go through.
Still a shambles mind, should have used Ticketmaster or AXS.
Still a shambles mind, should have used Ticketmaster or AXS.
Trainguy34
Established Member
That queue was pointless, went from 65 Mins, up to 85, then back down to 55 in the space of 2 minutes. Went off, came back 10 minutes later and it was at 1 minute! Don't know if it was because everyone else has been kicked out but an utter fiasco regardless. And that was after going through the basket 4 times, annoyingly the tickets are on my work computer so can't still get in until it reopens Monday. Oh well!
trainmania100
Established Member
10k tickets per day on sale is enough to put me off. Just think how busy itl be, waiting hour to get in etc.
Blinkbonny
Member
- Joined
- 16 Mar 2018
- Messages
- 410
Thanks. Worked for me. And no "Booking fees" either. Result!
I’ve just done the same and finally managed to check out, definitely worth a try if you have tickets in your basket.
Incogcyclist79
Member
Thanks for sharing that, just tried this myself and it's worked. But as you say, total shambles from start to finish!
YorkshireBear
Established Member
- Joined
- 23 Jul 2010
- Messages
- 9,673
Very frustrating. I suspected that would be the case and tried but it emptied my basket and sent me a confirmation email without me ever having attempted to pay. I suspect that order will get voided. I have emailed to ask if I can pay for the order separately rather than trying to do another order but obviously unlikely to have anyone get back to me
StephenHunter
Established Member
It would be a Shambles, except that's in York. This is Derby. Maybe it's a Lara Croft Way.
- Status