Hi all, I’ve passed all my online tests and have been invited to the assessment day consisting of written communication test, group activity, customer service roleplay and interview. Has anyone here say this assessment day and if so what was it like? Any tips or advice? Thanks in advance!
Hi Jakem,
I went for the same Wednesday just gone. They make you feel at ease which was excellent!! The key thing is to be yourself.
The group exercise you need to make sure you’re showing teamwork such as getting people involved if they are quiet and contributing to the group.
My one was groups of passengers that we needed to prioritise on who we would help first and give reasons etc.
The role play just study everything they put in front of you and remember the key phrases that it tells you to say.
They are looking to make sure you are friendly in your responses etc.
The interview, just do as much research about TFW as you can and have sample answers for questions such as: Can you tell me about a time you’ve given excellent Customer Service?
Most of the questions on my interview were safety related, so put safety at the forefront of your answers.
I am lucky, I got told I passed the interview 2 days after and now in the talent pool for 2 years!
I hope this helps! Good luck!