Indeed but many of your colleagues are not proactive in the slightest. Not some; many.
I've never know anything like it before; if you went back a few years it would be almost unheard of not to have a ticket check.
They are not presenting a good case for the value of the grade and are acting in a manner that is detrimental to the future of the grade itself and the entire rail industry in my opinion,
True, but they’re still the ones who interact with passengers the most, even if they’re working to rule or not leaving the cab.
The cause is simply that entire workforce is completely demotivated and which stems down from the DfT and the management teams of the TOC’s (who have little power at the moment). Years ago guards would receive commission from buy on board sales, receive performance bonuses, perhaps even something like an Easter egg at Christmas, all of that has gone now, and we’re at a stage where you have to beg the DfT for spending on office supplies like paperclips.
Would you really do more than the bare minimum of your job role if you wasn’t rewarded for doing more or punished for doing less? Would you do overtime if you didn’t feel valued? Would honestly you give 110% in a role that wasn’t giving you it back? Or would you simply turn up, do the bare necessities of the job, and go home again? TOC’s are aware of employees that do the bare minimum, but don’t have any motivation either to do anything about it, at the end of the day they’re still being paid regardless for what semblance of a service actually runs.
I won’t comment on the last part because it’s clear the decision has already been made by this government and the previous transport secretary, no matter how valuable the grade actually is, or passenger perception/desire.