Yet another thread about GTR brand restrictions

[Sonic1234]

Split from https://www.railforums.co.uk/threads/train-cancelled-and-has-an-advance-ticket-getting-on-the-next-available-train.297067/

It may also remove or decrease the value of some Delay Repay Claims.

Interestingly I found GTR's Delay Repay doesn't acknowledge "Thameslink Only" restrictions, it told me I should have taken a Southern-branded service.

 

[Joe Paxton]

Interestingly I found GTR's Delay Repay doesn't acknowledge "Thameslink Only" restrictions, it told me I should have taken a Southern-branded service.

Oh that's quite a brilliant own-goal on GTR's part there!

 

[Kite159]

Interestingly I found GTR's Delay Repay doesn't acknowledge "Thameslink Only" restrictions, it told me I should have taken a Southern-branded service.

It's the same with other delay software, especially the one used by London Northwestern which doesn't take into account the tickets being "LNR only" when they cancel a service, throwing out a rejection saying you could have caught an Avanti for zero delay.

 

[MrJeeves]

Interestingly I found GTR's Delay Repay doesn't acknowledge "Thameslink Only" restrictions, it told me I should have taken a Southern-branded service.

Ironically, I've generally found it does acknowledge that and often thinks my delay has been longer than it actually was given I ignore the restrictions!

 

[jfollows]

Is this related to https://www.railforums.co.uk/threads/trainsplit-mandatory-reservations.295112/post-7559541?

• Where a passenger has a through Advance Ticket and reservations for a journey which involves using a Gatwick Express, Great Northern, Southern and / or Thameslink train, as a connection to or from a different operator’s train service.

For example, Advance Tickets routed "AP SLOUGH", “AWC &CONNECTIONS” or "LNER & CONNECTNS".

They can use any Gatwick Express, Great Northern, Southern or Thameslink train to complete their journey even if they have a reservation for a particular Gatwick Express, Great Northern, Southern and / or Thameslink train.

 

[Joe Paxton]

Ironically, I've generally found it does acknowledge that and often thinks my delay has been longer than it actually was given I ignore the restrictions!

I don't want to derail the thread, but just curious if you've had hassle, and if so to what degree, by doing this?

 

[MrJeeves]

I don't want to derail the thread

No idea what you mean...

but just curious if you've had hassle, and if so to what degree, by doing this?

I only "flaunt" the rules by using Southern and Thameslink, mainly because I only get a GatEx service at peak times, and most of my travel is not at peak times.

I've had one or two "I'll let you off" comments, but most staff haven't even commented.