That is pretty poor, something wasn't right for sure then! I didn't get that problem when I had 196101 way back on 25th January 2023. Just went and looked for that in my moves file, and I was perhaps also fortunate to not have the problem when I had it again nearly a month later. Shrewsbury to Shifnal for the first journey there, Wolverhampton to Smethwick Galton Bridge the second.
I also note 101 was my first 196, seems like such a long time ago!
I've no connection to anyone with the gen I'm afraid,
@newtownmgr is clearly the person to speak to as his post the other suggests NR are behind on something. If I was to guess, I'd suggest it's not platform extensions although those would be welcome at places like Colwall and Ledbury.