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When will excessive announcements cease?

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John Luxton

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Announcements on trainstations remind me of that scene at the airport drop off in “Airplane”.

The constant noise on a tannoy at trainstations is quite stressful, theres no calm or tranquility. Has anyone done a study in to passenger behaviours at stations that are quieter from announcements ?
I am glad I am not the only one that was thinking about the similarity of announcements to "Airplane" especially when one gets alternate male / female voices. Was it at Chester or Shrewsbury I have heard that recently? Might have been both!
 
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43066

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The worst time for unnecessary announcements is at times of disruption, everyone stops what they're doing and pays attention expecting an update on the situation only for it to be something totally irrelevant.

This is the situation where a voice announcement over the endless automated patter will tend to get peoples’ attention and can pay dividends. Unfortunately in the newest stock (700s, 707s etc.) even these disruption-specific announcements will increasingly be made via the PIS in exactly the same monotone voice: “this train is being held at a red signal”, for example.

What’s wrong with just picking up the handset!?
 

TT-ONR-NRN

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Another Welsh one that jars my nerves... "This platform [which platform?] slopes towards the track. Please ensure that brakes are applied on wheelchairs and pushchairs". Particularly grating when there's no sight of anyone with either a wheelchair or a pushchair on any of the platforms.
That gets on my nerves too but only because the voice is so awful. Anything that announcer says does. I think it might be Elin, though she sounds slightly deeper on the MK4s.
 

43066

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I think on most stock the pre-programmed PIS messages come with text on the screen so hearing impaired passengers get the information too.

That’s a fair point. Of course many non hearing impaired passengers are also unable to easily hear audio announcements due to notice cancelling headphones etc.

I have observed that, when a manual PA comes across, people seem to notice that others are listening more intently and take their headphones off.
 

Peter0124

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What we need to get rid of is, when an automated announcement is made, for the staff to then manually just repeat the information!! Like just let the auto announcer do it's job!
 

Parallel

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I think 'excessive' is a subjective word in many cases.

I think it is about the voice being suitable and using a suitable tone. I find Southern's 377s a bit annoying as they announce the full calling pattern at every station, but because it's voiced by Julie Berry and she uses an informative tone rather than a commanding one, I find it quite easy to ignore/zone out from.

Some TOCs that use badly recorded announcements for general things like specific engineering works and some safety messages (I assume usually made by staff) I find are TPE, SWR, TfW and ScotRail. I don't think the TfW 'Buy before you board'/'This platform slopes towards the track'/'See it, say it, sorted' messages are from the same new female voice on board (which is just as bad imo, and uses a rather sharp tone which is hard to zone out from).

Also, those DfT commissioned tactile paving announcements by Greg Scott are very commanding (borderline aggressive), and hearing him booming out of all the speakers at Exeter St David's (as an example) makes it rather a miserable place to wait for a train.
 

Blindtraveler

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Quite a bit of the audio white noise can go do one but please please please retain the bus connection announcements. Integration between rail and bus or rather the lack of it is something that very seriously annoys me so so the fact that someone's making an effort to try and make it happen should be applauded not criticised
 

43066

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Quite a bit of the audio white noise can go do one but please please please retain the bus connection announcements. Integration between rail and bus or rather the lack of it is something that very seriously annoys me so so the fact that someone's making an effort to try and make it happen should be applauded not criticised

Which trains have these, out of interest? That’s not something I can ever recall encountering.

Unfortunately it’s not going to be workable in London where you’ll have a dozen or more bus routes within range of many stations…. The tube does at least manage to list other tube lines and national rail interchanges.
 

DanNCL

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If it were up to me announcements at stations would only be as follows:
  • One announcement per train, listing only departure time, platform, destination and calling points, where relevant train spliting en-route, and at stations served by multiple TOCs, the TOC operating the service.
  • Manual announcements (be that from station staff or from control) for delays of over 5 minutes, cancellations and platform changes, keeping it as brief as possible whilst still politely getting all important info across.
  • No security announcements apart from when there is a very specific reason to make one.
Announcements on long distance trains would be entirely manual announcements. People prefer listening to a real person, and it makes the journey feel more friendly. Keep in the announcements some guards make about connections as they're helpful - for example I always like to hear, even though it doesn't usually impact me, announcements on trains approaching Darlington when and where the next train to Middlesbrough will depart from, as it will be of help to many people.

Local trains should have brief automated announcements saying where the train is going, where you're at and where the next stop is. Only list calling points if the train isn't stopping at every station en-route, trains stopping at all stations for example would say 'This is Earlsfield. This is an all stations train to Chessington South. The next stop is Wimbledon'.

The announcements that frustrate me the most are those about penalty fares and tactile paving, as they're poorly recorded, unneccesary and irritating. Large prominent posters should be sufficient for penalty fares.

Which trains have these, out of interest? That’s not something I can ever recall encountering.
I haven't encountered it yet, but as far as I understand it's planned for the incoming Tyne & Wear Metro fleet.
 

43066

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I haven't encountered it yet, but as far as I understand it's planned for the incoming Tyne & Wear Metro fleet.

It seems a great idea in principle for very “local” services, so long as there aren’t too many to be practical.
 

bramling

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Which trains have these, out of interest? That’s not something I can ever recall encountering.

Last week I seem to remember hearing something on the approach to Exeter St Davids along the lines of “Bus services operate to a wide variety of destinations and leave from the front of the station, for details see posters at the bus stops”.

The same message was also playing on the station PA at intervals, along with a whole load of other garbage, often with two separate announcements playing on different platforms plus a message playing locally every time anyone walked up the footbridge stairs. As well as being insanely irritating, the whole thing was pretty unprofessional due to all the various messages competing against each other.

In fact, with the whole thing bordering on unbearable, one did wonder if it’s another element of the DFT’s seeming effort to drive people away from rail.
 
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busestrains

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Quite a bit of the audio white noise can go do one but please please please retain the bus connection announcements. Integration between rail and bus or rather the lack of it is something that very seriously annoys me so so the fact that someone's making an effort to try and make it happen should be applauded not criticised
Headcorn and Staplehurst used to have these bus connection announcements until 2012 when Southeastern switched from the Amey system to the Worldline system.

These announcements were worded as follows:

"Headcorn. This is Headcorn. Alight here for bus services to Tenterden. The train now standing at..."

"Staplehurst. This is Staplehurst. Alight here for bus services to Hawkhurst. The train now standing at..."

I always really liked these especially as integration between buses and trains is indeed normally very poor.
 

Parallel

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Which trains have these, out of interest? That’s not something I can ever recall encountering.
GWR have added them for some stations - e.g. arriving at Bath Spa, you are told where the buses to Radstock, Midsomer Norton and the Universities depart from, and arriving at Bristol Temple Meads, you are told where the buses to Wells, Street and Glastonbury depart from.
 

DanNCL

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It seems a great idea in principle for very “local” services, so long as there aren’t too many to be practical.
Likewise, it won't be practical where two different companies have routes with the same number. For example Monument on the Tyne & Wear Metro, where it connects with two completely different route 1s from Stagecoach and Go North East!
 

py_megapixel

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Likewise, it won't be practical where two different companies have routes with the same number. For example Monument on the Tyne & Wear Metro, where it connects with two completely different route 1s from Stagecoach and Go North East!
In that case, one of them should just be made to change the number. There are plenty of numbers to go around; the fact that there are overlapping ones is symptomatic of poor, fragmented planning.
 

zwk500

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In that case, one of them should just be made to change the number. There are plenty of numbers to go around; the fact that there are overlapping ones is symptomatic of poor, fragmented planning.
British transport planning of the last 30 years in a nutshell!
 

py_megapixel

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Back to the topic of excessive announcements, did TfL end up keeping "Please hold on while the bus is moving?" I've not been on a London bus for quite a while, and last time I did, the announcements didn't seem to be working properly.
 

43066

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The same message was also playing on the station PA at intervals, along with a whole load of other garbage, often with two separate announcements playing on different platforms plus a message playing locally every time anyone walked up the footbridge stairs. As well as being insanely irritating, the whole thing was pretty unprofessional due to all the various messages competing against each other.

Funny you mention competing announcements. Something I think I’ve only ever heard at the new London Bridge is the SISISI boilerplate announcement being played on different platforms simultaneously but slightly out of synch. Unbelievably irritating! So is being bellowed at to “please hold the moving hand rail” whenever you walk onto an escalator (although I realise that’s likely aimed at visually impaired people).

Perhaps I’m just getting less tolerant as I get older, but I’m finding noise cancelling headphones a must in more and more areas of life these days - not limited to rail travel!

Back to the topic of excessive announcements, did TfL end up keeping "Please hold on while the bus is moving?" I've not been on a London bus for quite a while, and last time I did, the announcements didn't seem to be working properly.

Thankfully not. It didn’t work at all well and was absolutely unbearable.
 

py_megapixel

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Funny you mention competing announcements. Something I think I’ve only ever heard at the new London Bridge is the SISISI boilerplate announcement being played on different platforms simultaneously but slightly out of synch. Unbelievably irritating! So is being bellowed at to “please hold the moving hand rail” whenever you walk onto an escalator (although I realise that’s likely aimed at visually impaired people).
One of my local supermarkets has travelators with those recordings, except it's set up wrong. If I recall correctly it says "Please hold the handrail whilst travelling" at the top of the upward travelator and "please prepare to push your trolley" at the top of the downward travelator. It's been like this for years; clearly nobody's bothered to fix it.
 

markymark2000

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To me it’s not just on train announcements, it’s the constant stream of unnecessary announcements at stations as well, including very rural stations, where there seem to me announcements every minute.
Barmouth was quite funny. During the Cambrian blocks, the station endlessly announces 'due to engineering works this weekend, some times may be changed'. There are no block anywhere near the Cambrian other than the ongoing block. It's a useless announcement. Even more useless when no one would be on the station since buses stop outside. It's just useless noise pollution.

What we need to get rid of is, when an automated announcement is made, for the staff to then manually just repeat the information!! Like just let the auto announcer do it's job!
Shrewsbury is rife for this, the auto announcer starts then station staff start manual announcements saying the exact same thing. They really don't like auto announcers.
 

py_megapixel

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Shrewsbury is rife for this, the auto announcer starts then station staff start manual announcements saying the exact same thing. They really don't like auto announcers.
Invariably the staff who do this have no idea how to make clear announcements. The whole point of a microphone is that it makes your voice louder electronically. You don't have to shout into it!
 

LowLevel

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Invariably the staff who do this have no idea how to make clear announcements. The whole point of a microphone is that it makes your voice louder electronically. You don't have to shout into it!
Manual announcements can add value but they have to be done right. The best I've seen are at Ely where the auto announcer clumsily announces the trains (I don't like the GA one, it sounds very stilted and robotic) but the platform staff once the doors open announce the next principle connection, IE if the Liverpool - Norwich arrives they'll announce platform 2/3 for the Ipswich and Cambridge connections

For a busy little station with short connections and 3 fully bidirectional platforms meaning trains can and do go from anywhere it is the most efficient use of a roving microphone I've seen.
 

12LDA28C

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Funny you mention competing announcements. Something I think I’ve only ever heard at the new London Bridge is the SISISI boilerplate announcement being played on different platforms simultaneously but slightly out of synch. Unbelievably irritating! So is being bellowed at to “please hold the moving hand rail” whenever you walk onto an escalator (although I realise that’s likely aimed at visually impaired people).

Perhaps I’m just getting less tolerant as I get older, but I’m finding noise cancelling headphones a must in more and more areas of life these days - not limited to rail travel!



Thankfully not. It didn’t work at all well and was absolutely unbearable.
I've lost count of the number of times I've been on a train and due to one incident or another the train has been diverted or terminated short of destination and somebody has remained on the train once everybody else has got off because they've been wearing headphones and haven't heard any of the announcements the guard or driver has made.

Just another example of people (usually the younger generation, to make a generalisation) being self-absorbed and totally detached from their surroundings which is exactly why I don't wear headphones on train journeys or any other form of public transport.
 

zwk500

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I've lost count of the number of times I've been on a train and due to one incident or another the train has been diverted or terminated short of destination and somebody has remained on the train once everybody else has got off because they've been wearing headphones and haven't heard any of the announcements the guard or driver has made.

Just another example of people (usually the younger generation, to make a generalisation) being self-absorbed and totally detached from their surroundings which is exactly why I don't wear headphones on train journeys or any other form of public transport.
Given some of the conversations I've overheard (not by choice) on public transport, I try to make sure I always have a pair of headphones with me. I do, however, make sure the volume is low enough to hear the chimes, and will take an earphone out if the announcement might be relevant to me.
 

davidknibb

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At Birmingham International the platform attendants seem to have have a portable machine from which they can make announcements. The other day (Monday) at least 2 attendants were making simultaneous announcements, One I guess for Northbound trains and the other for Southbound. The end result being that the two platform attendants were shouting over each other and no one could hear anything.
 

12LDA28C

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At Birmingham International the platform attendants seem to have have a portable machine from which they can make announcements. The other day (Monday) at least 2 attendants were making simultaneous announcements, One I guess for Northbound trains and the other for Southbound. The end result being that the two platform attendants were shouting over each other and no one could hear anything.

That's a bold statement
 
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