When the ticket office just can't find the fare

[Haywain]

I believed it was location controlled.

I thought there was something in the fares data to indicate which channels the product can be retailed through.

 

[kieron]

SVH can be paired with any other ticket in the opposite direction (except another SVH). Does not need to be Advance.

Just to say, a SVH can be paired with another SVH. You just can't do it if a SVR for the same total price would do the same thing. So, if one direction has a different discount to the other, or there's a gap of over a month between the dates (and probably a couple of other situations I've forgotten), it will give you two tickets.

 

[Muzer]

Just to say, a SVH can be paired with another SVH. You just can't do it if a SVR for the same total price would do the same thing. So, if one direction has a different discount to the other, or there's a gap of over a month between the dates (and probably a couple of other situations I've forgotten), it will give you two tickets.

Annoyingly I once tried to book an SVR via the Virgin website over New Year's and it ended up retailing me two SVHes. So not only did I pay more (because the second one would be after the fares increase and so more expensive), but the flexibility I had intended to be present was not there. I was very angry.

 

[mmh]

Annoyingly I once tried to book an SVR via the Virgin website over New Year's and it ended up retailing me two SVHes. So not only did I pay more (because the second one would be after the fares increase and so more expensive), but the flexibility I had intended to be present was not there. I was very angry.

I'm sure many people do, but if you're knowledgeable about ticket types why did you want to buy an SVR in advance? Genuine question, not a criticism - many times I've gone to buy a ticket online in advance but been too late so just bought on the day.

(Personally SVHs are useful to me, but only since Virgin decided there was a peak time from North Wales to London, and then years later once we'd got used to that decided arriving in Llandudno Junction before midday was clearly rush hour. Yup, it's packed. Utter shysters)

 

[Muzer]

I'm sure many people do, but if you're knowledgeable about ticket types why did you want to buy an SVR in advance? Genuine question, not a criticism - many times I've gone to buy a ticket online in advance but been too late so just bought on the day.

(Personally SVHs are useful to me, but only since Virgin decided there was a peak time from North Wales to London, and then years later once we'd got used to that decided arriving in Llandudno Junction before midday was clearly rush hour. Yup, it's packed. Utter shysters)

I wanted seat reservations. Or maybe I wanted a weird origin and this was in the days before SWT TVMs were good at that. Honestly I can't remember, but I'm sure I had a good reason!