Great opportunity to get your foot in the door, with view to becoming a driver or whatnot. Even staying on the stations has good options for progression. Once you've completed 6 months probation after training you can apply for any internal vacancy. Good luck!
https://tfl.taleo.net/careersection/external/jobdetail.ftl?job=023917
Job Description - Customer Service Assistant 1 & 2 (023917)
Customer Service Assistant 1 & 2 023917
Organisation - Planning/Performance Reporting
Job - Customer Service Assistant
Position Type - Full Time
Customer Service Assistant 1 & 2 Network wide
If you get a real buzz from helping people and are passionate about assisting customers, come help us demonstrate that "every journey matters", and ensure that our customers remain at the centre of everything we do here at London Underground. Not only will you enjoy a highly competitive salary and benefits package you will also be part of a team committed to exceptional service delivery.
CSA1 Night Tube - Weekends - 15 hours across Friday and Saturday (Start time between 22:00pm & Midnight) Salary £13,408 per annum
CSA2 Part Time, various shifts, various locations salary below
Monday to Friday AM - 4 hours a day (start time between 06.00am & 09.00am) Salary £13,324 per annum
Monday to Friday PM - 4 hours a day (start time between 15.00pm & 17.00pm) Salary £13,324 per annum
Weekends - 15 hours across Saturday and Sunday (start time varied) Salary £9,993 per annum
CSA2 Full Time - £23,317 per annum
You should also be prepared to work a shift pattern which will involve late nights [finishing as late as 1.30am] and early starts [starting as early as 4.30am]. This could be at any location in London.
Closing Date: 11:59pm Sunday 30th July 2017.
Please note: If you have recently applied under the CSA role 021781, 021708 or 021703 you are not permitted to apply again, if you chose to make further applications they will be withdrawn.
London Underground benefits include
Childcare Vouchers
Free travel for you and one nominee on all services owned by TfL
29 days annual leave plus bank holidays (pro-rata for part-time)
75% discount on National Rail Season Ticket and interest free loan
Final salary pension scheme
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel
To be eligible for this vacancy, you should
Be 18 years old and over and be eligible to work in the UK
If you have a visa then it should be valid for at least 6 months from 7th July 2017.
Be able to work a minimum of 20 hours per week, including any relevant public holidays
Be able to work in any location covered by the London Underground Network
The role
To deliver exceptional service to all London Underground customers, providing assistance according to all customer needs including ticketing and enquiries. You will be our public face: proactively approaching customers who may need help purchasing tickets, advising them on their journeys with real time information whilst providing a welcoming presence throughout the station.
Key Accountabilities
Customer service: deliver world-class service by actively providing assistance to customers, including those with special requirements, with service information, help and advice on ticketing.
Ticketing: Provide active support and advice to customers at Ticket machines including the use of staff-enabled functionality. Float, service and consolidate cash from ticket machines where directed.
Incidents and emergencies: assist to ensure the safety of customers and staff, and to restore service as quickly as possible, in line with London Underground's rules and procedures (as directed).
Station support: Support the smooth operation of the station environment. This could include carrying out checks, taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary. Resolve local issues or report faults as required.
Application Process
At this time all we are asking you to do is join our talent pool by completing our online application. As part of this group you will then have the opportunity to be assessed for our customer service roles as they become available, subject to successful application screening.
Due to the expected high response to these vacancies there may be a delay in communication. We reserve the right to close this campaign once we have a suitable pool of applicants.
Location
You will be assigned to an Area within a Cover Group and could be required to work at any of the number of stations within that Cover Group. Areas can be anywhere covered by the London Underground Network.
Contacting Us
If at any time you need to speak to anyone within the Recruitment Team then please contact us on 0333 0062939 or alternatively email us at support@tfljobs.co.uk
TfL aspires to be as diverse as the city we serve; currently we are underrepresented in females and we welcome applications from all sections of the community.
For more details regarding the application process please click here
https://tfl.taleo.net/careersection/external/jobdetail.ftl?job=023917
Job Description - Customer Service Assistant 1 & 2 (023917)
Customer Service Assistant 1 & 2 023917
Organisation - Planning/Performance Reporting
Job - Customer Service Assistant
Position Type - Full Time
Customer Service Assistant 1 & 2 Network wide
If you get a real buzz from helping people and are passionate about assisting customers, come help us demonstrate that "every journey matters", and ensure that our customers remain at the centre of everything we do here at London Underground. Not only will you enjoy a highly competitive salary and benefits package you will also be part of a team committed to exceptional service delivery.
CSA1 Night Tube - Weekends - 15 hours across Friday and Saturday (Start time between 22:00pm & Midnight) Salary £13,408 per annum
CSA2 Part Time, various shifts, various locations salary below
Monday to Friday AM - 4 hours a day (start time between 06.00am & 09.00am) Salary £13,324 per annum
Monday to Friday PM - 4 hours a day (start time between 15.00pm & 17.00pm) Salary £13,324 per annum
Weekends - 15 hours across Saturday and Sunday (start time varied) Salary £9,993 per annum
CSA2 Full Time - £23,317 per annum
You should also be prepared to work a shift pattern which will involve late nights [finishing as late as 1.30am] and early starts [starting as early as 4.30am]. This could be at any location in London.
Closing Date: 11:59pm Sunday 30th July 2017.
Please note: If you have recently applied under the CSA role 021781, 021708 or 021703 you are not permitted to apply again, if you chose to make further applications they will be withdrawn.
London Underground benefits include
Childcare Vouchers
Free travel for you and one nominee on all services owned by TfL
29 days annual leave plus bank holidays (pro-rata for part-time)
75% discount on National Rail Season Ticket and interest free loan
Final salary pension scheme
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel
To be eligible for this vacancy, you should
Be 18 years old and over and be eligible to work in the UK
If you have a visa then it should be valid for at least 6 months from 7th July 2017.
Be able to work a minimum of 20 hours per week, including any relevant public holidays
Be able to work in any location covered by the London Underground Network
The role
To deliver exceptional service to all London Underground customers, providing assistance according to all customer needs including ticketing and enquiries. You will be our public face: proactively approaching customers who may need help purchasing tickets, advising them on their journeys with real time information whilst providing a welcoming presence throughout the station.
Key Accountabilities
Customer service: deliver world-class service by actively providing assistance to customers, including those with special requirements, with service information, help and advice on ticketing.
Ticketing: Provide active support and advice to customers at Ticket machines including the use of staff-enabled functionality. Float, service and consolidate cash from ticket machines where directed.
Incidents and emergencies: assist to ensure the safety of customers and staff, and to restore service as quickly as possible, in line with London Underground's rules and procedures (as directed).
Station support: Support the smooth operation of the station environment. This could include carrying out checks, taking steps to alleviate congestion, prevent overcrowding and assisting customer flow and evacuation where necessary. Resolve local issues or report faults as required.
Application Process
At this time all we are asking you to do is join our talent pool by completing our online application. As part of this group you will then have the opportunity to be assessed for our customer service roles as they become available, subject to successful application screening.
Due to the expected high response to these vacancies there may be a delay in communication. We reserve the right to close this campaign once we have a suitable pool of applicants.
Location
You will be assigned to an Area within a Cover Group and could be required to work at any of the number of stations within that Cover Group. Areas can be anywhere covered by the London Underground Network.
Contacting Us
If at any time you need to speak to anyone within the Recruitment Team then please contact us on 0333 0062939 or alternatively email us at support@tfljobs.co.uk
TfL aspires to be as diverse as the city we serve; currently we are underrepresented in females and we welcome applications from all sections of the community.
For more details regarding the application process please click here
