From Colin Buchanan blog
http://colinbuchanan.wordpress.com/
Your attention please – pointless or useful – public transport announcements
April 26, 2010 by colinbuchanan
A continual bugbear for many public transport users is information – usually a complete absence of – think of all those bus stops which if you are lucky show you a route number but no indication of where or when it goes. Alternately, the information can be good except when the service goes belly up for some reason – staff disappear and the bus countdown information goes blank.
However, perhaps to address users’ complaints about the lack of information we are in some places going to the other extreme of bombarding people with so many announcements that it is driving passengers to distraction. Many buses and trains now have automated announcements telling you the route and next stop. While annoying to some these are a boon to many infrequent or visually impaired passengers.
However, there are whole gambit of announcements that seem to provide little benefit or information to the travelling public other than to annoy them. So we have announcements about: “professional thieves” – not sure if they are worse or better than unprofessional or amateur ones; – “no skateboarding” – which I confess must be very persuasive because I have never seen anyone skateboarding at the station where it is played every 20 minutes; “adverse weather” – which seems to cover everything from a light shower to blizzards; – and “not to leave unattended luggage or parcels” – on stations with no staff or CCTV to spot such luggage. Do people still carry parcels – I don’t think I’ve seen one since the 1980s parcel trains went.
I have always wondered whether anyone on hearing the announcement not to leave their personal belongings behind has suddenly remembered they have and picked them up – and what are impersonal belongings and why can they be safely ignored. Does anyone know what is a “final destination” and why are we told to “all change” when what we are meant to do is to disembark or leave?
Why do announcements say “this is a security announcement” or “may I have your attention please” – is this to reassure us that it is not going to tell us anything useful such as which platform your train is about to leave from?
Am I right in assuming that every day hundreds of train passengers board intercity trains and have no idea where first and standard class coaches are and wait with baited breath before sighing with relief when the train manager tells them after every stop – otherwise why keep telling us.
Then there are those useful announcements on Southern trains that you are in coach x of 8 – well useful when the train is going to split on route but pointless when it is going in the other direction.
Perhaps you would like to add your own examples of pointless announcements or perhaps more interestingly if you can demonstrate the benefit of any of the announcements above.
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