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Train numbers should be displayed in public timetables and information systems

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jfollows

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How often does it occur for multiple trains with the same headcode pass through a station in a given day? I know over the network, there may be duplicate headcodes but headcodes I feel are simpler as they are only 4 characters so easier to cross check.
Exactly. When I'm at Euston I know that my train's headcode is 1Hxy, where x>=6, and there's no duplication there. Open Train Times gives me the platform, and there's confirmation on the side of the train, so I'm good to go. I sometimes get on the train prior to it being announced, too.
What's not to like about that? It doesn't harm anyone who doesn't understand the system, but it informs me and others.
 
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py_megapixel

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How often does it occur for multiple trains with the same headcode pass through a station in a given day? I know over the network, there may be duplicate headcodes
Look how many 2K18s there are, for example:
(Link to an RTT page showing that no less than 14 trains depart on a weekday with headcode 2K18, including some from the same station to different destinations)

This is just a random headcode I selected because I know it proves my point; there are many others around the country with the same problem, I'm sure.


but headcodes I feel are simpler as they are only 4 characters so easier to cross check.
I think you underestimate the average passenger. I am certain that everyone I have talked to in my life who is capable of checking a code consisting of 3 numbers and a letter is also capable of checking a code consisting of 2 letters and 4 numbers.

I can't see it costing a huge amount to implement RSIDs as they are already an accepted standard as far as I'm aware... they'd just need to be allocated to every service that doesn't have them currently.
 

ainsworth74

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think for me, they looks good but I get the feeling that changing the boards to suit this would mean we would need a lot of new station boards buying which would be costly.
Considering most boards are now banks of LEDs or even just screens that display images I'm pretty certain you could effect the change without needing any new boards.
 

Dr Hoo

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It is worth considering the implications for announcements as well as on screen. Presumably the 'head code' would have to be read out as well. Unfortunately a lot of letters sound similar - B, C, D, E, G, P, T, V, for example, as well as being like "three". And the digit "2" sounds like the direction "to". There are also other essential pieces of information to impart, such as the time and the platform number (often qualified with a letter/zone). Then there are coach letters for seat reservations/bicycles/wheelchairs to read out. Quite apart from the challenges of mispronunciations of station names (currently the subject of another thread on these forums) there are some real tongue twisters here.

Having spent plenty of time as a 'station manager' I am under absolutely no illusions about the (limited) ability of many passengers to ignore or misunderstand the simplest of displays, announcements and staff advice, let alone really complex and confusing ones.
 

Bletchleyite

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It is worth considering the implications for announcements as well as on screen. Presumably the 'head code' would have to be read out as well. Unfortunately a lot of letters sound similar - B, C, D, E, G, P, T, V, for example, as well as being like "three". And the digit "2" sounds like the direction "to".

This Forum likes to come up with spurious objections to good ideas, but this one takes the cake.

Have you never been to an airport? And if you have, have you not noticed that flight numbers contain numbers and letters, and that those are announced?

This is literally just implementing a concept used in air travel (and on many other countries' railways) to great success on the railway. Objections are utterly spurious.
 

Horizon22

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The class 345s on TfL Rail also show the headcode on the side displays

Although they sometimes randomly start with an 8, so aren't accurate.

I personally wouldn't care either way. Most passengers don't care one jot, but it might be useful for station staff during disruption if a train does turn out of course. Or if there's an issue with that stock to report it quick. I'm pushing the 'usefulness' a bit here though as there are other ways to find this info. And whilst it wouldn't take up much room on say a scrolling display, it is another thing to go wrong.
 

jfollows

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And it used to be that every single train in both directions between Alderley Edge and Altrincham via Styal was 2H53, just to take one example, but nobody on the railway was confused. Displaying this information would be no more confusing than the 4-character displays on the Paris RER would it (and these are in the public timetables)? (https://rera-leblog.fr/les-codes-missions-des-rer-a-dechiffres/ or https://www.liquisearch.com/rer_a/operation/names_of_services for example) I simply don't see that displaying headcodes is harmful, as long as it doesn't obscure other information, which in some cases it might.

EDIT - plus, as an occasional traveller to Paris, I've no clue what their four-character "headcodes" mean, I just know of their existence, and I can find my way on the RER without difficulty without knowing this.
 
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Horizon22

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Two problems:

What would you do when a headcode changes mid journey, because of something like a cancellation?

What would you do where two trains with the same headcode departed from the same station at similar times? And although rare it could happen.

Just don't show it - I'm sure it could be switched off or if its related to cab systems it would do so automatically. Also the latter point, there's not anything in the timetable to allow the same headcode (for a passenger train) within 12 hours in generally the same region, let alone station.
 

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@Llanigraham Don't know if you were aware, but Avanti Pendolinos show the headcode on the external door displays as shown in the following image.

13666519755_5738522447_b.jpg
 

jfollows

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@Llanigraham Don't know if you were aware, but Avanti Pendolinos show the headcode on the external door displays as shown in the following image.
Exactly so, and that's one of "mine" as per my earlier post - Euston to Wilmslow via Crewe. The Manchester trains via Stoke are 1Hxy where x<=5, or perhaps x<5, whereas via Crewe they're 1Hxy where x>=6 as here.
 

py_megapixel

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I can't help but think there's a lot of people on here who are rather attached to headcodes simply because they know trains by their headcode already, and it would be more convenient for them for that not to change.

Despite the fact that headcodes were never intended to be customer facing, and are poorly suited to it.
 

jfollows

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I also lived in London and Portsmouth between 1981 and 1994, and I found the Southern two-character route codes very clear and helpful, and I don't think being an enthusiast was a pre-requisite for this. Being at Woking and seeing a train with clear route code 81 arriving gave me reassurance I was about to get the correct train, for example. Those who didn't understand the meaning weren't harmed in any way I could see by the display.

Additional information which helped some passengers at no cost to others didn't seem like a bad idea then or now.
 
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Dr Hoo

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This Forum likes to come up with spurious objections to good ideas, but this one takes the cake.

Have you never been to an airport? And if you have, have you not noticed that flight numbers contain numbers and letters, and that those are announced?

This is literally just implementing a concept used in air travel (and on many other countries' railways) to great success on the railway. Objections are utterly spurious.
As an extremely in-frequent flyer I don't specifically recall the last time that I was at an airport. I wasn't aware that most journeys by air involved all of the gubbins of multiple intermediate calls, vehicle letters and so forth.

I was under the impression that for 'equal access' reasons visual information generally had to be replicated in announcements for the benefit of the visually impaired. There didn't seem to have much discussion of audible communication in this thread and i thought it worth raising the point. Having assisted a partially-sighted relative on many rail journeys I am well aware of how hard it is for many people to distinguish between various random letters and numerals, especially when they are not in a recognisable 'shape' of a familiar word. It is easy to tell the difference between Edinburgh and Hull on the 'top line' of a display for example. It a lost harder to distinguish between (say) 1B06 and 1R08 in many common dot matrix fonts.

I am not sure why this should be regarded as "spurious".
 

Bletchleyite

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As an extremely in-frequent flyer I don't specifically recall the last time that I was at an airport. I wasn't aware that most journeys by air involved all of the gubbins of multiple intermediate calls, vehicle letters and so forth.

No, but they do use alphanumeric flight numbers.

I was under the impression that for 'equal access' reasons visual information generally had to be replicated in announcements for the benefit of the visually impaired. There didn't seem to have much discussion of audible communication in this thread and i thought it worth raising the point. Having assisted a partially-sighted relative on many rail journeys I am well aware of how hard it is for many people to distinguish between various random letters and numerals, especially when they are not in a recognisable 'shape' of a familiar word. It is easy to tell the difference between Edinburgh and Hull on the 'top line' of a display for example. It a lost harder to distinguish between (say) 1B06 and 1R08 in many common dot matrix fonts.

I am not sure why this should be regarded as "spurious".

Nobody is suggesting removing the other information, so it is spurious.
 

XAM2175

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Thank you for that and hopefully will be useful for those who haven't seen the kind of displays that those of us who are in favour of train numbers are referring to! Also reminds of another thing I would like to import, using pictograms to show where trains stop on platforms and where key services on the train are located in relation to the platform.
You're welcome! And oh yes I had to restrain myself from including a piece on the formation displays (and also not treating platforming as a state secret :rolleyes:).

The boards also look much bigger so you may even need to adapt stations to accommodate the increased size. It looks like less stations are shown on the boards so whereas at Liverpool Lime Street you have 10 boards showing you the next trains and showing all the stations, instead you have to know the train number for secondary stops so while you help 1 set of people (people who know and link stations by the train number)
The example was of the train identifiers in practical use - the fact that most European operators use row-by-row displays rather than the British column-by-column style is incidental to that. I would question, however, how many people actually turn up to the station and find their train by looking for their desired station in the list of stops for every single train without having any other piece of information about the service.

You might be interested to see a slightly different format as used by SBB - this one is at Zurich HB, and is separated in to Fernverkehr (long-distance) and S-Bahn (suburban):


Keeping with Liverpool Lime Street, the CLC stopper has different stops each hour if it doesn't list each stop, how do you know if that train stops at Trafford Park? How many codes would you need seeing as all stopping services can have a lot of varying service stopping patterns.
The big-picture answer this problem is that you eliminate it wherever possible. Irregular stopping patterns complicate the service and make it harder for infrequent users to understand.

I think inside trains it wouldn't be as useful since you are already on the train, any issues affecting that train should be announced.
On the contrary, displaying the identifier and other pertinent information onboard is a form of ongoing confirmation for the passenger, and doing it with graphical displays such as the example I use means there's also an ability to provide updates to service information in written form rather than just by PA.

it adds to the complexity of using the railway network (more codes and things for people to remember. They railways already overfill people with information, the more information you give people, the more confused they get. Lots of cost and by the time you have pushed people away from the network
Honestly I think this is an extraordinary leap of presumption. It's the display of a single extra piece of information that consistently identifies one particular train, for the benefit of the passenger, and nothing has to disappear to make it possible. A train won't stop being the "11.05 from King's Cross" if you start identifying it as "GR1033", but it will still be "GR1033" at every single station down the line when "11.05 from King's Cross" is of no use without working backwards up a timetable.

It is worth considering the implications for announcements as well as on screen.

Indeed - this video is an example of the DB style (in German and English) for an on-platform announcement just prior to the train entering the platform. The second portion, from 1:12 onwards, is the announcement of major connecting services for the benefit of passengers disembarking from the train:
 

markymark2000

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Exactly. When I'm at Euston I know that my train's headcode is 1Hxy, where x>=6, and there's no duplication there. Open Train Times gives me the platform, and there's confirmation on the side of the train, so I'm good to go. I sometimes get on the train prior to it being announced, too.
What's not to like about that? It doesn't harm anyone who doesn't understand the system, but it informs me and others.
There are benefits to it but I think people are too fixated on 1 benefit of helping the minority and not focussing enough on the negative side which it will have to many passengers who get extra information in amongst already too long and complicated announcements. Adding more will just lead to a constant groan from the PA system and people will listen to none of it or it will listen to too much of it and get confused.

Look how many 2K18s there are, for example:
(Link to an RTT page showing that no less than 14 trains depart on a weekday with headcode 2K18, including some from the same station to different destinations)

This is just a random headcode I selected because I know it proves my point; there are many others around the country with the same problem, I'm sure.
Different headcodes around the country and same headcode with 1 TOC but going a completely different way mean absolutely nothing and do nothing to help your care in my opinion since headcodes in the public domain would primerilly be for use on the day and at the station (IE advance fares and seat allocations). The Piccadilly to Stoke train however, that's an interesting one and something which could/should be looked at and perhaps something could be done there to reduce the duplication.

I think you underestimate the average passenger. I am certain that everyone I have talked to in my life who is capable of checking a code consisting of 3 numbers and a letter is also capable of checking a code consisting of 2 letters and 4 numbers.
May well be easy enough to do but combined with all the other rubbish which is now spouted out at train stations, you will confuse people.

Considering most boards are now banks of LEDs or even just screens that display images I'm pretty certain you could effect the change without needing any new boards.
You would need new boards or huge tv screens. Compare the photos which are above to Euston, Liverpool Lime Street, Manchester Piccadilly. You can not replicate that on boards how they are now. Greater Anglias tv screens will be much easier and I do not dispute that but there are still hundreds of stations working off separate LED boards in the column format and even more stations with LED displays on the platforms which don't have room for more information.

@Llanigraham Don't know if you were aware, but Avanti Pendolinos show the headcode on the external door displays as shown in the following image.

13666519755_5738522447_b.jpg
That is something which I could be more onboard with. Mix of the operator and headcode. Better than just headcode (as it shows the operator as well, uses headcodes which are already recognised across the industry and is a proper format which people can get onboard with. Operator code, headcode. Not random numbers and letters thrown together). I think that is one area which you have won me over on. If it had to be done, it should be that style.


The example was of the train identifiers in practical use - the fact that most European operators use row-by-row displays rather than the British column-by-column style is incidental to that. I would question, however, how many people actually turn up to the station and find their train by looking for their desired station in the list of stops for every single train without having any other piece of information about the service.
Most people who aren't enthusiasts! People look for a train going to their station and don't really care about the destination that much. I know many people who are not confident using the trains because the front of the train says differently to where they want to go and all the announcements and boards show that much information that it overwhelms them. They are able bodied people as well with no other issues however there are many whom get overwhelmed with too much information and so what do you want them to do? Not travel because a few enthusiasts decided a random selection of numbers and letters should define a train instead of actual station names/stopping patterns.

I'm in full agreeance with Dr Hoo here and it will cause more issues than it's worth and as I have kept saying, you help a few but negatively impact many more.
 

jfollows

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I couldn't care less about the PA system and indeed I wouldn't want or suggest that the PA system includes headcode information in its announcements. I see nothing in the proposal which confuses other passengers. I agree with the sentiment that there's already an overload of information on many PA systems on our railway.

This thread is "Passenger information displays should show headcodes". There is no need to extend this to "PA announcements should include headcodes".
 
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py_megapixel

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There are benefits to it but I think people are too fixated on 1 benefit of helping the minority and not focussing enough on the negative side which it will have to many passengers who get extra information in amongst already too long and complicated announcements. Adding more will just lead to a constant groan from the PA system and people will listen to none of it or it will listen to too much of it and get confused.
Why not get rid of some of the other cr*p then? Do we really need announcements about see-it-say-it, unattended luggage, inclement weather, no smoking, number of carriages, incessant exhaustive listings of every little onboard facility, location of the left-luggage office etc. etc.?


Different headcodes around the country and same headcode with 1 TOC but going a completely different way mean absolutely nothing and do nothing to help your care in my opinion since headcodes in the public domain would primerilly be for use on the day and at the station (IE advance fares and seat allocations). The Piccadilly to Stoke train however, that's an interesting one and something which could/should be looked at and perhaps something could be done there to reduce the duplication.

May well be easy enough to do but combined with all the other rubbish which is now spouted out at train stations, you will confuse people.
You have done nothing to explain to me why a headcode is any better in this respect than an RSID (which, in the vast majority of cases, should be unique).

The average passenger has no clue what a headcode is. So there is no reason that an RSID should be any more confusing for them than a headcode.

You would need new boards or huge tv screens. Compare the photos which are above to Euston, Liverpool Lime Street, Manchester Piccadilly. You can not replicate that on boards how they are now. Greater Anglias tv screens will be much easier and I do not dispute that but there are still hundreds of stations working off separate LED boards in the column format and even more stations with LED displays on the platforms which don't have room for more information.
No you wouldn't. Simply tag it onto the TOC name. So replace "Operated by Northen", "(Northern)" or "A Northern service" with "Northern service NTxxxx". Barely takes up any more room at all.


This Forum likes to come up with spurious objections to good ideas, but this one takes the cake.

Have you never been to an airport? And if you have, have you not noticed that flight numbers contain numbers and letters, and that those are announced?

This is literally just implementing a concept used in air travel (and on many other countries' railways) to great success on the railway. Objections are utterly spurious.
Indeed. In my opinion, the vast majority of the arguments against implementing this kind of thing are already disproven by the fact that it works absolutely fine in Germany and other continental European countries anyway. I can't stand it when rail enthusiasts treat passengers as ignorant sheep who can't cope with anything more than being drip-fed information in tiny quantities, and will boggle at so much as a 6-character code on a departure board...
 

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Indeed - this video is an example of the DB style (in German and English) for an on-platform announcement just prior to the train entering the platform. The second portion, from 1:12 onwards, is the announcement of major connecting services for the benefit of passengers disembarking from the train:

The other thing that highlights is the rather useful DB practice of doing a "welcome" announcement for arriving passengers giving the next few likely connections. This is really quite handy and saves you having to go in search of a departure board when you arrive. Only place I've heard it done in the UK is Carlisle on arrival of a VT, when it was done manually.

The only thing I'd really criticise in that is the translation of "RegionalExpress" to "Express train", which could cause confusion as it's translation of a brand name (generally brand names should not be translated). And as a DB purist I'd probably argue that that's the correct translation for a D-zug anyway (Schnellzug).

It's also worthy of note, as an aside, that while announcements cobbled together from words like that sound a bit unnatural, they are actually easier to understand than continuous waffle (e.g. the old favourite at Manchester Piccadilly P14 where one of the announcers could do all stations to Southport in one breath, basically said as one continuous word with no gaps).
 

markymark2000

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I couldn't care less about the PA system and indeed I wouldn't want or suggest that the PA system includes headcode information in its announcements. I see nothing in the proposal which confuses other passengers. I agree with the sentiment that there's already an overload of information on many PA systems on our railway.

This thread is "Passenger information displays should show headcodes". There is no need to extend this to "PA announcements should include headcodes".
As Dr Hoo said, it has to be duplicated due to equality for those with sight problems.

Why not get rid of some of the other cr*p then? Do we really need announcements about see-it-say-it, unattended luggage, inclement weather, no smoking, number of carriages, incessant exhaustive listings of every little onboard facility, location of the left-luggage office etc. etc.?
I agree with you but I can't see that happening either as there is no will in the industry to reduce announcements, only increase them.
At Crewe you used to get told platform, company, train type, time of departure, destination, calling points, zones where you can find the first class, where to find the cafe area (or if there is an onboard trolley), where to find the quiet coach etc. It's awful in some areas and the stations where any sort of service code would be of any use to people, are the same stations which are flooded with announcements.

You have done nothing to explain to me why a headcode is any better in this respect than an RSID (which, in the vast majority of cases, should be unique).

The average passenger has no clue what a headcode is. So there is no reason that an RSID should be any more confusing for them than a headcode.
RSID is just more random compared to a headcode like Bletchleyite showed. People want an easy way to know if that is their train or not, not a countdown conundrum which no one actually knows any details of until they google it. Any code which has to be put out to the public should really try and follow a pattern. The one above which I was swayed to was operator code (Operator is already shown out there so using the operator code shouldn't be much of an issue and it may help people to check the operator they are travelling with (Operator specific fares for example you can say 'only use trains with a VT' code). You then have a number, letter and 2 more numbers. Since many trains with first 2 characters are going the same way, some passengers may become familiar with these 2 codes and in times of disruption may naturally navigate towards these trains. For example, people on the WCML may get to know that 1S or 9S trains are heading to Preston, Lancaster, Carlisle and so may gravitate naturally towards these trains for the intermediate stations. Alternatively, staff on the ground may know stopping patterns for trains with certain headcodes and again in times of disruption, it's much easier to tell people to board 'A 9S service' rather than being forced to go online to search for what the RSID is for each service (Codes are confusing and of course I trust staff on the ground wouldn't advise codes to those who would be confused by them but it will help staff remember and provide information quicker than a random code).

No you wouldn't. Simply tag it onto the TOC name. So replace "Operated by Northen", "(Northern)" or "A Northern service" with "Northern service NTxxxx". Barely takes up any more room at all.
For it to be done in the same way which is being shown as per international, new screens would be needed. If done as you suggested, it wouldn't need more space, I agree.

Indeed. In my opinion, the vast majority of the arguments against implementing this kind of thing are already disproven by the fact that it works absolutely fine in Germany and other continental European countries anyway. I can't stand it when rail enthusiasts treat passengers as ignorant sheep who can't cope with anything more than being drip-fed information in tiny quantities, and will boggle at so much as a 6-character code on a departure board...
While it may work in Germany, doesn't mean it will work everywhere.
I am certainly not treating passengers as ignorant sheep, I am basing my opinion on actual observations and by knowing plenty of people who can not handle more information. a 6 character code on it's own is fine but combined with the amount of other information on the railways, it can overload people with certain mental health issues and for those who aren't overly familiar with the railway (including those without mental health issues), the existing information is already too much.
We clearly know very different people but based on the people that I know and the difficulties which I know some people have, splashing codes everywhere will make it worse, not better for them travelling.
 

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RSID is just more random compared to a headcode like Bletchleyite showed.

For some TOCs it is, but Virgin (when they had both XC and WC) did it properly - they were VTXNNN, where X was a route code and stopping pattern shown clearly on the map by every door (the Voyager above shows VT4, which was the North Wales Coast route). DB are moving this way with it too - so there's IC1 which is a route and stopping pattern, and a given train pair (a concept we don't really do) would be IC1244/1245.
 

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As an extremely in-frequent flyer I don't specifically recall the last time that I was at an airport. I wasn't aware that most journeys by air involved all of the gubbins of multiple intermediate calls, vehicle letters and so forth.

Historically, multiple intermediate calls were pretty common for long-distance flights.

== Doublepost prevention - post automatically merged: ==

The other thing that highlights is the rather useful DB practice of doing a "welcome" announcement for arriving passengers giving the next few likely connections. This is really quite handy and saves you having to go in search of a departure board when you arrive. Only place I've heard it done in the UK is Carlisle on arrival of a VT, when it was done manually.

The only thing I'd really criticise in that is the translation of "RegionalExpress" to "Express train", which could cause confusion as it's translation of a brand name (generally brand names should not be translated). And as a DB purist I'd probably argue that that's the correct translation for a D-zug anyway (Schnellzug).

It's also worthy of note, as an aside, that while announcements cobbled together from words like that sound a bit unnatural, they are actually easier to understand than continuous waffle (e.g. the old favourite at Manchester Piccadilly P14 where one of the announcers could do all stations to Southport in one breath, basically said as one continuous word with no gaps).

On DB, it was a source of mild amusement (I was careful not to laugh) that they used the word "Anschluss" to describe the connection destination.
 

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To summarise:

We could highlight the headcode, but shouldn't as they get reused, including sometimes by consecutive journeys.
We could highlight the RSID as that includes the two-letter operator code... but Avanti West Coast is VT and LNER is GN.

We've been here before...
 

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We could highlight the headcode, but shouldn't as they get reused, including sometimes by consecutive journeys.
We could highlight the RSID as that includes the two-letter operator code... but Avanti West Coast is VT and LNER is GN.

People cope(d) with FR for Ryanair and 4U for Germanwings, to name two of the less logical ones.

(easyJet UK's 2-character code is U2 - I wonder if Stelios was a fan?)
 

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People cope(d) with FR for Ryanair and 4U for Germanwings, to name two of the less logical ones.

(easyJet UK's 2-character code is U2 - I wonder if Stelios was a fan?)

That first one would be F****** Ryanair, so makes perfect sense. :lol:

In my defence, airlines come and go whereas we're moving towards a more TOC-neutral way of describing the relatively fewer franchises (so Avanti West Coast rather than Avanti Trains or similar), so the two-letter descriptors could do so as well. But they don't at the moment, which makes them equally opaque as head codes.
 

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For some TOCs it is, but Virgin (when they had both XC and WC) did it properly - they were VTXNNN, where X was a route code and stopping pattern shown clearly on the map by every door (the Voyager above shows VT4, which was the North Wales Coast route). DB are moving this way with it too - so there's IC1 which is a route and stopping pattern, and a given train pair (a concept we don't really do) would be IC1244/1245.
If a code can be given where it is a set format and helps passengers, that settles with me but many of the RSID codes are random and you could ask the majority of station staff what the number is and generally no one would know it without finding the driver/guard onboard or googling. Headcode (or a route code) is much easier for staff to remember and thus provide assistance easier. 'Board any VT1H' service is much better than 'board VT5473 or VT4382 or VT3918', passengers can't remember it as easily and it would take staff longer to real off these codes over a standard headcode or route code. Staff also see headcodes on the station signalling diagrams or on Open Train Times so it's much easier to find a headcode than an RSID and as it follows a better pattern, you can tell people to ignore some of the characters and focus on a certain section of the code and people can get where they are going compared to a variety of random numbers which make no logical sense.

People cope(d) with FR for Ryanair and 4U for Germanwings, to name two of the less logical ones.

(easyJet UK's 2-character code is U2 - I wonder if Stelios was a fan?)
To be fair, I do think that we need to update the TOC codes when the operator changes for it to be simpler. I suppose that is a different topic though.
 
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While I think adding some sort of identifying code is really good idea, I do suspect there's a complicating factor that's maybe specific to GB - we have such varying stopping patterns, as opposed to a Takt. This makes it more difficult to designate groups of services with a generic "RE-1" for example; so you need a greater range of codes and there's a greater need to display *all* stops on a service rather than just a summary.

Perhaps this is less an anti-headcode argument than a pro-Takt one though!
 

Paul Kelly

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I’m firmly of the view that the operational systems should be gospel and anything downstream shouldn’t add data but be a subset of it, and that should be the case for timetables, real-time info, etc.
Do you think there is a case for Network Rail to be more pro-active here in making these sorts of useful facilities available for the TOCs to use, i.e. to facilitate NR systems being "gospel"? E.g. they could propose schema changes in the schedule data to allow more passenger-facing information to be expressed, such as whether a train will have wifi or air conditioning, or not have toilets.

Or extend their real-time systems (and encourage TOCs to use them) to report more passenger-facing information that isn't necessarily relevant to signalling, such as when a train is going to skip a station to catch up time. It seems to me this sort of thing would also be very relevant to the traffic management systems that they're gradually introducing (although I haven't heard much about that recently).

I note that Network Rail has now appointed a director for passenger experience - perhaps they are engaging with this side of things more already?
 

Tom

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Yes, I think there is a case for it - and, more importantly, as you highlight they appear to think so too. Network Rail have a fairly substantial customer information and experience programme in place at present and I am, to a degree, involved with it. I cannot talk anymore about my involvement in it for various reasons but the mood music seems about right at the moment for making progress.

It's going to be a tough sell to invite some of the population back to rail and we need to do as much as we can to incentivise their return through whatever means possible. Some parts of the industry that should be doing it in the current sphere might well get there but we're looking years down the line.

I think I should probably clarify slightly on what I meant on the 'data at the top and subsets below' idea... there's a slight but significant difference between 'data' and 'value' I think. I think inevitably people will add their own value adds on the way down the chain - look what I've done on RTT with simply a unit number recently (and I do think that it should be open data and am working on it) - but the capability to deliver product derived on data should be up there. Adding the very basic expectations of what should be onboard ahead of travel makes sense though - wifi, sockets, etc.
 
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