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TPE Plan for the future

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3RDGEN

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That's what the plan is for.
The service recovery / training backlog bit we already knew about that's fine but not sure Dec 24 will be hit.

It's the rest about new "Welcome Banners" and seats for Hull station, fixing the toilet block that's only six years old and has stunk from day one. As mention above its "Buzzword Bingo" from start to finish, I would have expected it from First TPE but had hoped for better from OLR TPE.
 
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Bantamzen

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We've been here before. The choices are a reduced but reliable service, or a full but unreliable service, in which only the reduced level will operate but you won't know until the day which trains. Those are the only two choices available, though we can debate about exactly what should be pruned.

Which of the two would you prefer?
We have, and I seem to recall you were in favour of fewer trains (check), reduced capacity (check), and a nice neat timetable (possible check soon).

You just didn't have an answer for the punters left behind because reduced capacity means more risk of not getting on trains. Well other than "tough"...
 

Tetchytyke

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The choices are a reduced but reliable service, or a full but unreliable service
I think my worries are that we will simply get a reduced but unreliable service, in which case people will be routinely left behind at Leeds, Huddersfield, and Manchester Victoria.

If the Saltburns end up routinely short-formed- as they were last time we had this “reduced” timetable in the second half of 2021- it is going to be chaos.
 

Bantamzen

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I think my worries are that we will simply get a reduced but unreliable service, in which case people will be routinely left behind at Leeds, Huddersfield, and Manchester Victoria.

If the Saltburns end up routinely short-formed- as they were last time we had this “reduced” timetable in the second half of 2021- it is going to be chaos.
Exactly, and there's going to be another year at least for the next round of excuses from TPE to be made. And all of this in the middle of the TRU works, it really is going to be chaos at times.
 

class397tpe

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We've been here before. The choices are a reduced but reliable service, or a full but unreliable service, in which only the reduced level will operate but you won't know until the day which trains. Those are the only two choices available, though we can debate about exactly what should be pruned.

Which of the two would you prefer?
Since the RDW agreement was resumed, we've had a full & reliable service. Very few cancellations. Why do we need to lose that?
 

YorksLad12

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If I read the document properly, TPE are going to separate their IT from that of FirstGroup, and will be using Trainline rather than WebTIS for online sales.
I don't know if this is an OLR-led policy.
Who uses WebTIS now? I quite like TPE's app for buying a ticket at short notice - easier (I think) than Northern's (which is broadly the same as XC's) and LNER's. The train tracker's good as well. I'd imagine they'll move the whole online operation across, so the app will need changing as well.
 

TUC

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Show me any successful private business which has reduced its services in order to be reliable? Successful businesses grow, not shrunk.
 

sheff1

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The document says a Customer Ambassador Team has recently been introduced at Sheffield - they must be keeping a very low profile as I have yet to see them.

In general the document is very light on info about the South route (no surprise there) and no mention of ever reinstating the direct Manchester Airport services which were always well used pre-covid.
 

Blindtraveler

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More hot air and yellow liquid. They need to improve catering generally not just for first class, they serve quite a large proportion of stations where there is not anything either on the station or nearby and so that's just a convenience service for passengers assuming of course it can get through the train which it probably won't be able to with all the other crowding that's going to come. And what is everyone's objection to flat cloth seats? Other than leather these are my favorite
 

Energy

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And what is everyone's objection to flat cloth seats? Other than leather these are my favorite
The moquette seats are much more durable.
They need to improve catering generally not just for first class, they serve quite a large proportion of stations where there is not anything either on the station or nearby and so that's just a convenience service for passengers assuming of course it can get through the train
Catering is low priority, people remember the train not turning up far more than the catering being a poor selection.
 

northernchris

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I think my worries are that we will simply get a reduced but unreliable service, in which case people will be routinely left behind at Leeds, Huddersfield, and Manchester Victoria.

If the Saltburns end up routinely short-formed- as they were last time we had this “reduced” timetable in the second half of 2021- it is going to be chaos.

Absolutely. They really need to be reducing the number of advanced/reserved seats during this timetable to ensure there's space for everyone to board, otherwise passengers at stations like Morley and Batley have a high chance of being left behind especially if a single 185 turns up. I also worry the impact will spread to other routes, such as Calder Valley, causing crowding issues there, and there's also the issue of staff from other operators being left to deal with the fallout.
 

Class 170101

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Edinburgh-Newcastle is a commitment that isn’t easily moved to another TOC, so they’ll be stuck with it.
I disagree. It should either be part of the Newcastle to Liverpool or Manchester Piccadilly / Manchester Airport services as it was before covid.

If not then why not Scotrail or Northern resourced from Edinburgh or Newcastle respectively, or why not a shared service resourced from both ends?
 

Frankfurt

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Since the RDW agreement was resumed, we've had a full & reliable service. Very few cancellations. Why do we need to lose that?

Because they don't wish to pay for it. Ditching the 68's/Mk 5's & curtailing service will save them some £'s. Sod the passenger.
 
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And why not ask Scotrail to takeover the Edinburgh-Newcastle stoppng trains, since they are likely to remain operationally disconnected from TPE further south for some time. Or ask XC to add a few more stops in for Scottish stations and have a reduced turnround at Waverley?

The document is certainly encouraging and suggests that someone, somewhere has finally thought through the whole customer proposition for TPE is the post-Covid, post-RDW and pre-TRU period -- which was desperately needed. But, as with many previous such initiatives, the risk is that management begin to believe their own hype. Provided that they get out and about and see where reality is not matching dewey-eyed expectations, and take action to sort (not just hide behind 'this is a long term plan' waffle) this might actually work!

Btw, the idea of a perpetual Christmas tree at Paragon sounds interesting. Will it come with perpetual snow?!!!
 

3RDGEN

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Since the RDW agreement was resumed, we've had a full & reliable service. Very few cancellations. Why do we need to lose that?
During the last week of national action with RDW banned the service feel to pieces with dozens of trains cancelled on some days so it's clear the current timetable can't be delivered without significant and hence costly RDW. The RDW agreement was for a year I believe so may not get renewed and the ongoing national action takes the service out.

Encouragingly during the last week of national action TPE did manage to run a service on the North route similar or slightly better than the December 23 timetable frequency so that suggests they don't need much RDW to delivery the December timetable.

Btw, the idea of a perpetual Christmas tree at Paragon sounds interesting.
If it's a real one someone will cut it down to burn keeping warm this winter.
 

Tetchytyke

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They really need to be reducing the number of advanced/reserved seats during this timetable to ensure there's space for everyone to board
No.

I’m sure they will do this though- it’s a great way of stifling demand by massively raising fares.

It should either be part of the Newcastle to Liverpool or Manchester Piccadilly / Manchester Airport services as it was before covid.
In the longer term I’d agree, but the shuttle is less resource-intensive than running the Liverpool-Newcastle all the way through to Edinburgh.

And why not ask Scotrail to takeover the Edinburgh-Newcastle stoppng trains, since they are likely to remain operationally disconnected from TPE further south for some time
If not then why not Scotrail or Northern resourced from Edinburgh or Newcastle respectively, or why not a shared service resourced from both ends?

Northern don’t have the resources- staff or rolling stock- to run it, and don’t have the resources to do the training required to run it either.

Scotrail will no doubt say the same.

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Catering is low priority, people remember the train not turning up far more than the catering being a poor selection
Last few times I’ve done Newcastle-Manchester I’ve seen the trolley in first class once, at most. Last time I didn’t see it all the way from York to Manchester Victoria on a 802. Double 185s routinely only have a trolley in one portion.

Given that the catering is outsourced to Rail Gourmet, it isn’t an either/or thing, and it’s not a high-skill role so it’s not like it’ll take a lot of training to recruit staff.
If they want to tempt people back, and want to tempt people into buying the higher-margin first class tickets, then they need to sort it out.
 
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hux385

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In the longer term I’d agree, but the shuttle is less resource-intensive than running the Liverpool-Newcastle all the way through to Edinburgh.
I didn't keep up to date with the decision making at the time when they decided to seperate Edinburgh-Newcastle from Newcastle-Liverpool. What was the main reasoning behind the seperation? I used to find TPE quite a useful alternative down the ECML. I suppose the days of TPE being 'useful' again are a long way off!
 

3RDGEN

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I didn't keep up to date with the decision making at the time when they decided to seperate Edinburgh-Newcastle from Newcastle-Liverpool. What was the main reasoning behind the seperation? I used to find TPE quite a useful alternative down the ECML. I suppose the days of TPE being 'useful' again are a long way off!

The hourly extension Newcastle to Edinburgh of a fast TPE service went with COVID and has never returned, unlikely to return for some years now.

In the meantime Transport Scotland wanted a service to serve the new stations on the Edinburgh - Newcastle route and post COVID TPE had spare 802 units that it needed to get to Craigentinny for maintenance and crews available so a deal was been done that suited everyone. The TPE services call at most stations but are ad-hoc in timings so aren't linked up with the Newcastle - Liverpool services, an odd service does run through but that's really only to swap units around.

Once TPE need the 802's to strengthen the North route services I would expect them to be replaced on the Edinburgh - Newcastle stopping services, the deal with TS must have an end date at some point.
 

LowLevel

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The document says a Customer Ambassador Team has recently been introduced at Sheffield - they must be keeping a very low profile as I have yet to see them.

In general the document is very light on info about the South route (no surprise there) and no mention of ever reinstating the direct Manchester Airport services which were always well used pre-covid.
They are certainly around, they can be found doing things like assisting people on to EMR, XC or Northern services as often as TPE ones though - whilst they're primarily there to provide a presence for TPE in case of disruption and deal with their passenger assistance etc, they definitely help with the other TOCs as well. Usually 2 on at a time.
 

JonathanH

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What was the main reasoning behind the seperation?
Essentially having a slow service on the two track railway between Northallerton and Edinburgh gets in the way. It is difficult to time TPE all the way through from York to Edinburgh, and the faster services.
 

hux385

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Essentially having a slow service on the two track railway between Northallerton and Edinburgh gets in the way. It is difficult to time TPE all the way through from York to Edinburgh, and the faster services.
That does actually make sense, it's just a shame it's always cancelled!
 

DynamicSpirit

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This caught my eye from the document:

TPE said:
Trainline.com handles around 70% of our online ticket sales by value. Given this value and their low cost of sale, only 5%

Does that mean that 70% of TPE ticket sales by value are made by people going to trainline.com? If so, that implies that (a) trainline are extraordinarily successful, and (b) an awful lot of people are getting duped into unnecessarily paying commission on their rail tickets, thereby making their tickets slightly more expensive. Perhaps that explains why trainline charge TPE so little (although 5% seems to me quite a bit for an online transaction that in most cases requires no human interaction).
 

DynamicSpirit

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If I read the document properly, TPE are going to separate their IT from that of FirstGroup, and will be using Trainline rather than WebTIS for online sales.
I don't know if this is an OLR-led policy.

I was confused by that. I'm aware of two separate TPE ticket sales portals: The one that's on TPE's home page (https://www.tpexpress.co.uk/) which most people would therefore tend to use, and the (IMO, much more useful) mixing desk one at https://tickets.tpexpress.co.uk/tpe/en/journeyplanning/mixingdeck. And I assume there is a phone app, which I don't use. Which one of those is the WebTIS one? And does this mean that one or more of the portals is likely to disappear?

== Doublepost prevention - post automatically merged: ==

  • Class 68 training time and operational costs MUCH higher than the other fleets
  • However, I note a slight lifeline for class 68 usage with a number of subject to's

Wow! Weren't the Class 68's only recently built and introduced as part of the Nova fleet? If they are getting retired as too expensive so soon after being built, that seems to imply something went badly wrong with their design?
 
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RailWonderer

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Wow! Weren't the Class 68's only recently built and introduced as part of the Nova fleet? If they are getting retired as too expensive so soon after being built, that seems to imply something went badly wrong with their design?
Plenty of threads discussing the 68s and Mark 5s but the driver training costs were 4 times higher than for their other stock (they claimed in the latest service improvement document) so they were poorly utilised with many sets sitting out of service with not enough crew trained on them.
 

dmncf

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Excuse me if I've missed this, but what services are affected by the Manchester-Leeds frequency reduction from 4 to 3 trains per hour from December 2023? I thought the frequency was already reduced, resulting in most Scarborough trains becoming a shuttle from York.
 

sjpowermac

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Plenty of threads discussing the 68s and Mark 5s but the driver training costs were 4 times higher than for their other stock (they claimed in the latest service improvement document) so they were poorly utilised with many sets sitting out of service with not enough crew trained on them.
Which is simply not true, as had been mentioned many times previously. There are more drivers trained on Class 68/Mk5A sets than were originally envisaged would be needed to run 12 intensive diagrams per day.

Regarding new entrants to the profession, it takes 9 to 12 months to train a driver, so quite why 8 days traction training on Class 68s followed by 8 days Class 68/Mk5A combined is seen as a deal breaker I’ve no idea.
 
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