Three things I would like to see:
1. The last through train of the day on all former InterCity routes (ECML,WCML etc.) to call at ALL stations en route that are served at any time else during that day by that TOC.
2. A customer service issue - the maximum time a passenger can be inconvenienced at a station by late running services (either missing a connection or waiting to travel) to be 60 minutes.
Virgin, and I guess some other TOCs, will refuse to assist anyone with further travel, who is being delayed on station awaiting a late running service unless the service is over 2 hours late. It's CS charter allows it to do this, and in this day and age that's just outrageous.
3. All former InterCity stations to have staff visible and able to assist passengers on the platform at all times when services are running.
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Does this apply to class 142 " Cattle Trucks " as some are still running around with bench seats that have the comfort of a razor blade ?
If you mean the original bus type seats, I actually prefer them to the later bolt upright seats that seem to be made for midgets or children to sit on!