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TfL wheelchair priority

mayneway

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Correct.

Sure, and that's why both legislation and enforcement needs to change.

Fair*

But no, it's not.

Anybody suggesting this is ableist.

See above about enforcement and policies.
Have you ever driven a bus in service?

You can make all the rules and legislation you want but let me give you a wake up call!
It won’t be policed or enforced because there’s zero resources to do so.
This is the very reason many drivers including myself point blank refuse to get involved any more because there’s zero support from above.
 
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styles

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Have you ever driven a bus in service?
No. I have cat C and D (+E) entitlements but I've never driven a "full bus" in a public capacity.
You can make all the rules and legislation you want but let me give you a wake up call!
It won’t be policed or enforced because there’s zero resources to do so.
This is the very reason many drivers including myself point blank refuse to get involved any more because there’s zero support from above.
Let me give you a wake up call - telling people you're giving them a wake up call isn't some magic spell. But I appreciate the appeal to authority being implied; it's a common tactic which works well in order to deflect from the points actually being made, which you haven't responded to.
 
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mayneway

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No. I have cat C and D (+E) entitlements but I've never driven a "full bus" in a public capacity.

Let me give you a wake up call - telling people you're giving them a wake up call isn't some magic spell. But I appreciate the appeal to authority being implied; it's a common tactic which works well in order to deflect from the points actually being made, which you haven't responded to.

So new legislation is brought out, signage is added to buses to state the wheel chair/buggy bay MUST be cleared if a wheel chair user needs its and that if no other space is available said buggy user MUST leave the bus.
This happens one sunny Friday afternoon and the parent refuses to leave the bay and states they were there’re first. The driver rings police, they are dealing with multiple incidents and cannot attend, you radio control, who have nobody available to attend.
What do you suggest happens next?

Just to add, I don’t know if you’ve ever been in a situation where you’ve needed assistance and have rung 999 and been told it’s not classed as a direct emergency and they are unable to attend and deal, but I have, TWICE! And it makes you look at situations very very differently.

Drinking alcohol on a bus is actually illegal, if happens, often, there’s clear legislation on it, clear signs on the bus stating it’s illegal and fines of up-to £1000 can be imposed, but when did you last read about someone being fined for drinking on a bus?

You can have all the legislation you want, policing it - no chance!
 

richard13

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No. I have cat C and D entitlements but I've never driven a "full bus" in a public capacity.
On a similar theme, you claim to live in Gwynedd, a rural part of north west Wales.

What do you know about the reality of bus travel in London?
Have you ever been to London?

London is different in many cases due to the size and volumes of people and buses.

In any case, you have, I presumed, not witnessed the events in the videos - you guess at third hand.

Bus drivers are not allowed to remove passengers - only the police can and then in a few hours time maybe. A petite driver is not going to remove anyone and what applies to one has to apply to all.

The trains in London are different - that's Transport Police responsibility and they can be strict.
 

mayneway

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Bus drivers are not allowed to remove passengers - only the police can and then in a few hours time maybe. A petite driver is not going to remove anyone and what applies to one has to apply to all.

The trains in London are different - that's Transport Police responsibility and they can be strict.
You’re spot on and in 90% of the time when a driver requests assistance in ejecting someone from the bus they are simply told to carry on as nobody is available.

BTP are great at responding to incidents on the rail network but refuse to get involved with issues on buses etc.
 

ejstubbs

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IIRC Lothian Buses went through this whole buggies-in-wheelchair-spaces conflict several - maybe ten or more - years ago. The final upshot was that bus layouts were changed to provide two spaces on the bottom deck* (and thus fewer actual seats). I don't believe any legal argument was involved, just a "won't anyone think about the children" type campaign which was reported fairly positively in the local press.

(There may be archive stuff about this online from the Edinburgh Evening News and the like, which I'm afraid I can't be bothered to search for.)

* I think the guidance now is that two buggies can occupy the two spaces, but the one in the designated wheelchair space must be moved if a wheelchair user wishes to board. Which still doesn't completely eliminate conflict, but at least makes it rarer.
 

styles

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On a similar theme, you claim to live in Gwynedd, a rural part of north west Wales.

What do you know about the reality of bus travel in London?
Have you ever been to London?
I lived in London for 5 years (well, I think 4 years and 11 months). I have a family member who is a wheelchair user and I've supported them in navigating London. I have taken said family member from Wales to France on public transport. I have an architects' ruler which I use to measure the failure of dropped kerbs to get them fixed. Let me know if you want photographic evidence of us being stuck literally in the middle of the road, or indeed this wheelchair user having to decide whether or not to use the emergency alarm because they got deserted on a train.

Since we're doing the whole appealing to authority thing - do you live in London? Are you a wheelchair user in London?

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The very fact it is not reasonable to use force in any situation where the dispute is such a paltry civil matter, where the offender isn't posing a physical threat of any kind, and where a bus driver is highly likely to have absolutely zero training in the use of controlled aggression, and where he would be embarking on such a thing in the knowledge it could easily result in the person being ejected falling backwards from a step onto a pavement, are all surely the very solid reasons why a court would not see it as reasonable.
You have an incredibly poor idea of the law. But parking that for a moment, and parking your gendering as well, you seem to fail to realise that the same powers could be exercised by a lad with a can of Stella bashing the roof.

== Doublepost prevention - post automatically merged: ==

It has been brought to my attention that some of my more recent comments may have been harsh.

If they are taken this way, @Mattplans, @mayneway, and @richard13 then I apologise, and I mean that sincerely - I mean no offence.

I will however maintain that I believe such positions to be ableist, albeit unintentionally. I won't apologise for this.

I hope we can have conducive discussions going forwards.
 
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Mattplans

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I respect your perspective and appreciate you have experience w/ some of these issues. I think it is doused in naivety however. You have an idealist notion of what can be done, and in an ideal world I'm sure it would work. But in the real world, the police are already stretched thin.

The accounts of posts #91 and #93 are particularly convincing. It's very naive to even suggest that police resources could ever be attached to ejecting mothers with buggies from buses.

My view is that you can pass all the laws you want, but since it would be difficult to actually enforce them, it means nothing. (An empty gesture to avoid being branded ableist, if anything.) You've not yet mentioned a practical way such a policy can be enforced and it's clear relying on police to enforce it wouldn't really work.

(I don't personally believe that these areas should be "first come first serve" on a matter of principle. But when there's no realistic or practical method of enforcing compliance in these areas, how could they be anything but?)
 

mayneway

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You have an incredibly poor idea of the law. But parking that for a moment, and parking your gendering as well, you seem to fail to realise that the same powers could be exercised by a lad with a can of Stella bashing the roof.
So provide me with some info about when the last person (lady or man) was convicted of drinking alcohol on a service bus?
As for gendering, in my vast knowledge of driving buses, to be perfectly honest the vast majority of passengers I see drinking are men/lads. If that offends you I apologise.

== Doublepost prevention - post automatically merged: ==

It has been brought to my attention that some of my more recent comments may have been harsh.

If they are taken this way, @Mattplans, @mayneway, and @richard13 then I apologise, and I mean that sincerely - I mean no offence.

I will however maintain that I believe such positions to be ableist, albeit unintentionally. I won't apologise for this.

I hope we can have conducive discussions going forwards.
Anytime you fancy coming upto Manchester I’ll happily take you out on a bus and we can work some scenarios and I’ll try and demonstrate how it really is.

== Doublepost prevention - post automatically merged: ==

The accounts of posts #91 and #93 are particularly convincing. It's very naive to even suggest that police resources could ever be attached to ejecting mothers with buggies from buses.

My view is that you can pass all the laws you want, but since it would be difficult to actually enforce them, it means nothing. (An empty gesture to avoid being branded ableist, if anything.) You've not yet mentioned a practical way such a policy can be enforced and it's clear relying on police to enforce it wouldn't really work.

(I don't personally believe that these areas should be "first come first serve" on a matter of principle. But when there's no realistic or practical method of enforcing compliance in these areas, how could they be anything but?)
My accounts are convincing because I speak from experience as a time served driver with many years under my belt. I’ve seen it all!
No driver wants to leave anyone behind if it can be avoided, and being fair, I’ve had wheel chair users who have flagged me down, spotted the bay is full with prams etc and said it’s ok I’ll get the next one.
But I do feel some are out to try and catch drivers out and make a fuss because it’s their right to do so.

Legislation is needed because it’s such a grey area but it needs realistically policing , and while simple fare evasion is still a big thing stuff like this just falls by the wayside.
 
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BuhSnarf

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You have an incredibly poor idea of the law. But parking that for a moment, and parking your gendering as well, you seem to fail to realise that the same powers could be exercised by a lad with a can of Stella bashing the roof.
Whilst you may categorise them in the same way and you have the same power to remove either the drunken lout or the obstinate buggy user, they will 100% be seen and judged in the court of opinion in a much different way.

And let's be honest, the social media 30 second cut down version of events where a TfL driver is escorting a young parent and crying child off the bus is going to be the one that sees the driver and company vilified, not the fact that a wheelchair user was able to get on (that won't even be in the clip.)

And - sadly - that is the world we live in now. As many have said above, legislation is one thing, policing it is a whole other ball game.
 

Cowley

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Can we cool things down a little bit on here and take onboard other peoples points of view please.

Thanks
 

richard13

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One of my used words at present is sharing – particularly spaces; paths, roads, beaches, seats and now buses! Respect for other users who are different to you – pedestrians and bikes, tractors and cars, buses, …

Society is today supporting many different groups of people. The blind, deaf, wheelchair users, elderly, infants, mentally handicaped, … We can’t make the world perfect for them, but we are helping making more things more possible for all groups.

Wheelchair users aren’t all the same; they may have upper body fitness using the gym, playing wheelchair sports, etc. Others are profoundly ill and on medication and pain relief. The way they can treat the world will be different; patience, ability to control a wheelchair, etc. Restricted users particularly may be able to choose both time and route to prioritise comfort and reliability over speed and particularly in London.

Buses have to be shared with all users and provision has to be balanced in proportion to the regular users. It varies significantly from area to area and route to route. Airport services have extra luggage space and fewer seats, a school double decker on a rural village run with 6 passengers, … Bus companies cannot have a large mixed fleet of buses to match the best size vehicle and facilities for each journey.

The world is not perfect for anyone – some go hungry, some get killed, …

You have to be content with what you have and politely point out possible improvements.
 

sprunt

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I just wonder how many drivers have been reprimanded and potently dismissed as a result of these social media posts this lady, along with others continue to film and post.

If the drivers are repeatedly failing even to ask people occupying the wheelchair space (as I have personally witnessed more than once on London buses) then they should be fired, as they aren't doing the job.
 

styles

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If the drivers are repeatedly failing even to ask people occupying the wheelchair space (as I have personally witnessed more than once on London buses) then they should be fired, as they aren't doing the job.
100% correct. They are literally breaking the law and acting in an ableist manner.
 

GusB

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If the drivers are repeatedly failing even to ask people occupying the wheelchair space (as I have personally witnessed more than once on London buses) then they should be fired, as they aren't doing the job.
No, they shouldn't. First of all you should consider whether or not they've had the appropriate training. Let's face it, there has been enough confusion in this thread as to what the law should be that I wouldn't be surprised if some drivers aren't 100% clear about it. If a driver has been appropriately trained and they continually fail to ask people to move, only then would the disciplinary process be involved and I'd hope that some sort of action plan would be put in place. Automatic firing is just a knee-jerk reaction, in my opinion.
 

AlterEgo

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Have you ever driven a bus in service?

You can make all the rules and legislation you want but let me give you a wake up call!
It won’t be policed or enforced because there’s zero resources to do so.
This is the very reason many drivers including myself point blank refuse to get involved any more because there’s zero support from above.
If you refuse to get involved the law is very clear. By your actions your company is discriminating against someone because they are disabled. You must do more than simply make a casual request. That might not involve throwing people off the bus but you do need to get involved. If your company advises otherwise it is in breach of the Equality Act.
 

Edsmith

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And let's be honest, the social media 30 second cut down version of events where a TfL driver is escorting a young parent and crying child off the bus is going to be the one that sees the driver and company vilified, not the fact that a wheelchair user was able to get on (that won't even be in the clip.)
Exactly, you can imagine the outrage about a mother and toddler being turfed off a bus and left in a possibly dangerous situation, it's never going to happen.
 

markymark2000

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It is actually not the law, unfortunately.

Doug Paulley, a wheelchair user who does a lot of campaigning about making public transport accessible, took his fight against FirstGroup all the way to the Supreme Court. The outcome was effectively that drivers/staff are obligated to go beyond a mere simple request for people to vacate the wheelchair space, but the judgement stopped short of saying that people must then actually vacate the space. It was a step in the right direction, but not a good enough outcome in my view.

If the government wants to make public transport accessible, it needs to pass legislation to get such rules on the statute books. To date, they have not done so.
Having read through the thread, I wanted to thank you for reminding people the difference between the court case and the actual law. I think as with so much in the bus industry (and maybe it happens in other sectors too) so many company rules/policies, and court judgements are mislabeled as law, and similarly many laws being ignored because people aren't being informed of them properly. Drivers get misinformed on their obligations and passengers being misinformed that they maybe have more or less rights than the reality, and it all becomes part of the mandela effect (Same as can't reverse with passengers on and other similar nonsense that people believe is law but isn't).
It helps massively to push for improvements to rules, policies and laws, if people are actually understanding the difference between them all in the first place.


Something that I do think should be discussed though, based on the court judgement referred to, what would be deemed reasonable action from a driver? And I ask that in a general sense, not specifically TFL.
We have established that a driver making requests for a pushchair to move is too little, physically moving the pram is not permitted, and if I understand the judgement and various rules and judgements correctly, a driver is not expected to force people to leave the bus to make way for someone else to board. So with all of that in mind, does a driver ask 2 times, 3 times, 4 times. Where is the line at which someone can say they have ticked the box that they have made more than simple requests, but not gone too far to get people removed from the bus. And if a driver does all they can by asking 2, 3, 4 times, what is a driver then expected to do? That bit is the unclear bit.
These judgements are all well and good but I feel like a lot more substance was needed into what is deemed reasonable (everyone has their own definition of what constitutes reasonable).
 

GusB

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We have established that a driver making requests for a pushchair to move is too little, physically moving the pram is not permitted, and if I understand the judgement and various rules and judgements correctly, a driver is not expected to force people to leave the bus to make way for someone else to board. So with all of that in mind, does a driver ask 2 times, 3 times, 4 times. Where is the line at which someone can say they have ticked the box that they have made more than simple requests, but not gone too far to get people removed from the bus. And if a driver does all they can by asking 2, 3, 4 times, what is a driver then expected to do? That bit is the unclear bit.
These judgements are all well and good but I feel like a lot more substance was needed into what is deemed reasonable (everyone has their own definition of what constitutes reasonable).
Once should be enough, with the driver explaining clearly why the passenger with the pram is being asked to move. A printed card or leaflet might actually help as then they actually have it in writing; it also looks more official and means that the driver can't be accused of making things up.

There's no point in flogging a dead horse - if someone refuses to budge after one request it's unlikely that they'll move on the second and since the driver cannot physically move them, there's really nothing else that can be done. Trying to labour the point only risks escalating the situation, delaying the service and alienating other passengers.

I'd suggest that there should be some simple mechanism for recording a refusal to move, perhaps through the ticket machine, so that CCTV footage can be reviewed.

Bus companies should also have a clear policy about onward travel if someone does comply with a request to move; waiting 15 minutes for the next bus probably won't be too much of a hardship but, if the service is less frequent, that passenger shouldn't be unduly inconvenienced for a situation that isn't their fault.
 

styles

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Having read through the thread, I wanted to thank you for reminding people the difference between the court case and the actual law. I think as with so much in the bus industry (and maybe it happens in other sectors too) so many company rules/policies, and court judgements are mislabeled as law, and similarly many laws being ignored because people aren't being informed of them properly. Drivers get misinformed on their obligations and passengers being misinformed that they maybe have more or less rights than the reality, and it all becomes part of the mandela effect (Same as can't reverse with passengers on and other similar nonsense that people believe is law but isn't).
It helps massively to push for improvements to rules, policies and laws, if people are actually understanding the difference between them all in the first place.
I think there's a misunderstanding between statute law and law created through precedence. They are both law, just created in different ways.
Something that I do think should be discussed though, based on the court judgement referred to, what would be deemed reasonable action from a driver? And I ask that in a general sense, not specifically TFL.
We have established that a driver making requests for a pushchair to move is too little, physically moving the pram is not permitted
The judgement, and other law, doesn't unconditionally prohibit physically moving anybody. To deal with trespass, even civil trespass, using reasonable force to remove somebody is permitted.

It's more that no bus company is going to want to encourage their staff to do that. It doesn't make it unlawful, just not a great company policy in terms of staff safety and probably PR also.
and if I understand the judgement and various rules and judgements correctly, a driver is not expected to force people to leave the bus to make way for someone else to board.
Indeed, that is the case.
So with all of that in mind, does a driver ask 2 times, 3 times, 4 times. Where is the line at which someone can say they have ticked the box that they have made more than simple requests, but not gone too far to get people removed from the bus. And if a driver does all they can by asking 2, 3, 4 times, what is a driver then expected to do? That bit is the unclear bit.
These judgements are all well and good but I feel like a lot more substance was needed into what is deemed reasonable (everyone has their own definition of what constitutes reasonable).
Yes, it's been left in an unfortunately grey area, though it was a success in some sense because it did make clear that a simple request is insufficient, so Paulley rightly celebrated with a glass of fizz outside the court.

I think the solution is to create statute law to clarify the position.
 

35B

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I think the solution is to create statute law to clarify the position.
You may be right. But before someone creates statute law in that way, I’d like them to think about the practicalities of enforcement, and the unforeseen consequences.

Otherwise, it will be as much use as a wheelchair space on a fully laden bus where passengers refuse to vacate
 

Falcon1200

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The judgement, and other law, doesn't unconditionally prohibit physically moving anybody. To deal with trespass, even civil trespass, using reasonable force to remove somebody is permitted.

I'm not convinced that a male driver grabbing, holding and lifting a female passenger and putting her off a bus would not be classed as assault. But as you say, it doesn't and will not happen.
 

mayneway

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I'm not convinced that a male driver grabbing, holding and lifting a female passenger and putting her off a bus would not be classed as assault. But as you say, it doesn't and will not happen.
It won’t happen and for those who don’t drive for a living what I’ll add is that most larger companies along with unions massively encourage drivers NOT to leave the cab unless it’s a matter of life and death, so acting as bouncer and throwing people off is never going to happen.

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Manchester is an interesting one where all new buses and some older ones now have two bays, but both are marked as wheelchair/buggy bays where as it would have been a better idea to have one soley for wheelchairs and the second for prams and buggy’s.
The downside to having two bays is that there’s less seating and I’ve personally noticed that many end up standing in the bays, so it’s a catch 22.
 

sannox

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I'm not convinced that a male driver grabbing, holding and lifting a female passenger and putting her off a bus would not be classed as assault. But as you say, it doesn't and will not happen.

I'm minded of the Scotrail one years ago where a train was delayed over a ticket dispute. That saw, admittedly another passenger, manhandle and evict the person involved and he was reported for assault over it, but the Crown didn't pursue a prosecution against either party.

I think drivers also have to be mindful that whilst delaying the service might be reasonable action if someone refuses to move, the risk of passenger conflict then increases. Sadly it's an increasingly unreasonable and violent society.
 

Mattplans

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Here is a video doing the rounds on Twitter


A father with their son in a wheelchair are denied boarding from a London bus while multiple buggies occupy the wheelchair area. The driver tells the father that priority only applies “if the space is empty”.

The father asks the driver to “let control know”.

There is general out-roar from members of the public towards the father, demanding he “get off the bus” and informing him there’s “one behind”.
 

mangad

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Having watched that video I'm not going to pass judgement but I am going to repeat something I said at the very start of this video. It's not easy folding buggies up, especially when you're on the own and have a child who can't stand up. And the modern bus is not designed with storage in mind. It's fine folding buggies up, but where do you put them? Where is the space for two folded up buggies? And all the bags and paraphernalia that parents carry?

I see a lot of posts on this thread from people I am convinced have never taken a buggy on a bus and very few from people who clearly have experienced the challenges.
 

Bletchleyite

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I see a lot of posts on this thread from people I am convinced have never taken a buggy on a bus and very few from people who clearly have experienced the challenges.

Part of it is the choice of types of buggy. All fold now at least, nobody uses a classic Silver Cross, but the folding ones are much more substantial than those you used to have.

It's worth pointing out that buses before about 2000 were all step entrance with a central pole so ALL buggies had to be folded. And they were folded. People did what was necessary, helping each other if needed, but nowadays entitlement is what pervades, unfortunately.
 

mangad

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It's worth pointing out that buses before about 2000 were all step entrance with a central pole so ALL buggies had to be folded. And they were folded. People did what was necessary, helping each other if needed, but nowadays entitlement is what pervades, unfortunately.
Have a look at photos of early low boarding buses and and you will regularly see the benefits of them shown, such as pictures of buggies and wheelchairs

People folded buggies because they had to, not because they wanted to. And then suddenly the bus companies said "now you don't have to!"

Edit: here's a perfect example on flickr. A Stagecoach bus branded as "Lo Liner", with a Lo Liner logo that includes not a wheelchair, but a buggy.
 
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