Wow, thanks RichA that's a very helpful update. I'm surprised it's only been just over 2 years since the downsidebuilding was demolished - it seems much much longer. Your comment about the Help Point is most interesting!! FGW told me that due to the number of passengers using SHU (150k/yr), the cost of an additional HP was not deemed justified!
Do you know if there is a timescale for the building of the new office? The suggested new site sounds like a great location. The area around the old office has been cordoned off with Heras fencing and I'm surprised this hasn't been tidied up given it is not likely to be the new site for an office.