Southern Advance - specified train not shown

[Regeff]

A friend has just collected an Advance ticket (ordered online) for a return journey entirely on Southern trains.

Although the ticket has the usual "valid on specified trains only" message on it, the times of the trains involved aren't shown anywhere.

Seems strange - haven't seen the actual tickets but my friend is an experienced rail traveller and I have no reason to doubt him.

Anyone else come across this?

 

[AlterEgo]

Is there a second coupon with the reservations on?

 

[Gaelan]

People more experienced than I in retail systems: is it possible for some misconfiguration to allow issuance of an advance ticket consisting entirely of non-reservable legs?

 

[paul1609]

Is it a Southern Daysave ticket?

 

[MrJeeves]

People more experienced than I in retail systems: is it possible for some misconfiguration to allow issuance of an advance ticket consisting entirely of non-reservable legs?

I'm not best placed to answer this but I don't think there's any technical constraint to prevent someone writing a booking with an Advance ticket without reservations to LSM (the system that powers ToD)?

Obviously they shouldn't do that, though, and there should be checks before such a ticket is fulfilled.

 

[Adam Williams]

Who was it bought from?

 

[Regeff]

Is there a second coupon with the reservations on?

No-just the tickets themselves printed, plus a receipt.

== Doublepost prevention - post automatically merged: 11 Jun 2024 ==

Is it a Southern Daysave ticket?

No - 2 Advance Singles.

 

[Mcr Warrior]

Presumably the advance tickets bought online. Does the online purchase confirmation show the booked train(s)?

 

[Regeff]

Presumably the advance tickets bought online. Does the online purchase confirmation show the booked train(s)?

It does.

== Doublepost prevention - post automatically merged: 11 Jun 2024 ==

Who was it bought from?

Southern's website, but collected at Enfield Chase.

Some years ago I had trouble with collecting tickets from a Southeastern machine that were ordered via Chiltern (only some of the coupons printed), so maybe different TOCs being involved is a factor.

 

[OscarH]

I'm not best placed to answer this but I don't think there's any technical constraint to prevent someone writing a booking with an Advance ticket without reservations to LSM (the system that powers ToD)?

Obviously they shouldn't do that, though, and there should be checks before such a ticket is fulfilled.

You're correct, you can pretty much write whatever you like, so it is possible for a bug in the retail system to cause this

so maybe different TOCs being involved is a factor.

It definitely shouldn't make any difference, it all comes from the same central system and the issue process should be the same whether the TOC matches the machine or not. In most (if not all) cases the TVMs are even made by entirely separate companies

 

[Wallsendmag]

A friend has just collected an Advance ticket (ordered online) for a return journey entirely on Southern trains.

Although the ticket has the usual "valid on specified trains only" message on it, the times of the trains involved aren't shown anywhere.

Seems strange - haven't seen the actual tickets but my friend is an experienced rail traveller and I have no reason to doubt him.

Anyone else come across this?

Is there not a third ticket with both of the reservations on.

 

[ThameslinkUser]

Southern's website, but collected at Enfield Chase.

Same TOC and same machines. Should not have any impact whatsoever.