Southeastern unwilling to hold train for connection

[BluePenguin]

That's fine then, I would agree that Southeastern were within their rights to refuse to hold the train. I will point out that the high speed services will always have an Onboard Manager onboard but are still Driver Only Operated and do not have a guard onboard.

I accept they were within their rights and do not feel I was entitled for the train to be held, although of course it was have been nice.

Exactly! At least trains have staff. We must keep someone on the train for safety.

Goodnight all!

I would say that is a far point, you are free to take it up with Southeastern. They will likely explain to you that it wouldn't be operationally nor economically viable to delay the train for an unofficial connection. Each minute of delay costs at least £100.00 if not more!

You make a fair point there, funnily enough there are some trains on which the driver does some or all of the announcements. However they still make a good point in that onboard these services (which are Driver Only Operated) everything is operated by the driver.

Thank you, I am glad you see things from my perspective. Ahhh that makes a lot more sense. Possibly what I was told could have been worded better. I have never been on a service with nobody checking ticketd and/or making announcements, it is interesting to know that some are DOO.


I would take it up with Southeatern but doubt they wil be very fourth coming. It seems the staff are already enjoying a gossip about me according to a poster further up the thread. Awful customer service skills coupled with breaking confidentiality. I wish I knew the rest of it lol.

 

[221129]

Well I needed a good laugh this evening and this thread has not disappointed.

 

[BluePenguin]

Well I needed a good laugh this evening and this thread has not disappointed.

Well I am glad you enjoyed the entertainment(!) Stay tuned for the next disgruntled passenger to continue your comedy show. I had an awfuo journey back and the day will come that the railway fails you too I am sure