Shipley-Sheffield Fare confusion

[Tetchytyke]

If you want to think the clerk was deliberately trying to rip you off, crack right on, nobody will care.

I don't think that defaulting to the any permitted ticket is unreasonable, but the clerk should have asked whether you'd be travelling via Doncaster or not. There are many reasons why someone would choose to travel via Doncaster.

 

[Starmill]

Can just say I have met bradders1983 and he was sound. Sometimes people make mistakes. I've made enough!

Nobody accused him of 'unsoundness'. At most, a minor misunderstanding has been committed, easy to do. But the reaction to statements of facts on the matter was not favourable.

 

[bradders1983]

A reply from Northern Rail. Despite my email subject actually saying it was Shipley station, they don't seem to get this right in the reply :roll:

09 March 2015

Our Reference NR/ 422xxx

Dear Mr xxxxxxxxxxx

Thank you for your e-mail, which I received recently.

I was sorry to read about your partner's experience at Sheffield [:roll:] station. From your comments it does appear that without intervention an incorrect sale would have been dispatched.

I have forwarded details of this matter to the station manager who will be able to identify people who worked that day and ensure that staff are able to provide the best possible ticket for that route.

I am sorry that you had to contact Northern about such a simple matter but pleased that you did, it is important that we get these things right and your feedback will be usefully given to staff anonymously to ensure that this is the case in the future.

Yours sincerely

--- old post above --- --- new post below ---
Although I did reply saying he had the name of the station wrong and I have already recieved a reply saying he got muddled up and he had emailed Shipley already, so all is well.