In the defense of East Coast, I think they are probably one of the best, if not the best TOC I have ever travelled with. Their trains are clean, the service standard is excellent and you get a good deal for what you are paying for. They do get delays, but a lot of the time, as was the case last night, it was out of their hands. The ECML became a warzone and all they could do was get their hands of deck and advise passengers on suitable alternatives. Tickets on other operators trains were being accepted via any reasonable route. Whether it's a steam loco, or a signalling issue, or a drunk running down the track shouting 'Up The Gunners' (I'm not stereotyping football fans there, just giving an example), all they can do is advise on alternatives and wait for the carnage to clear until normal service resumes. It was a disaster if you got stuck, but with mayhem exploding from every corner of the railway, options were limited.