Scotrail's Mission Statement

[The_Railways]

Hello,

Does anyone know Scotrail's mission statement?
Does anyone also know if Scotrail have a customer care strategy?
Does anyone know if Scotrail have any future objectives it is trying to, or wants to achieve?
An example of a current objective of Scotrail:
"By April 2020, reduce CO2 emissions by 20% compared with 2005/06 levels."
However, this is not enough; it would be good to know if they have any other objectives.

I am a student writing a report, which is why I need this information.
Thank you very much to anyone who can help.

 

[ee el oh]

Well, if your a student you'll be used to research, stop being so lazy and
do your own donkey work. Its all there to be found under GOOGLE.
I hope this is of help to you.

 

[Kilted_Scot]

I am sure there are better ways than to ask on here, btw I work for Scotrail but I had to find such things out for interview. Try contacting them for this information. I could tell you on here but that would spoil the fun. Oh btw they have 5 key values to go with their mission statement.

Contact them through their website, even contact their customer service centre and get pointed in the right direction.

 

[The_Railways]

Well, if your a student you'll be used to research, stop being so lazy and
do your own donkey work. Its all there to be found under GOOGLE.
I hope this is of help to you.

I have contacted Scotrail, and spent quite a while searching Google.

I am sure there are better ways than to ask on here, btw I work for Scotrail but I had to find such things out for interview. Try contacting them for this information. I could tell you on here but that would spoil the fun. Oh btw they have 5 key values to go with their mission statement.

Contact them through their website, even contact their customer service centre and get pointed in the right direction.

Yes, I have contacted Scotrail. Not heard from them.
Hopefully no news is good news.
I know that First's mission statement is: Transforming Travel.
That was easy to find.
Feel free to PM me, if you don't want to reveal this information on the thread.

 

[Talbot]

Loosen up a bit some of you. The op has came on here and asked a legit question which is railway related, maybe they thought a rail forum would be a good source to use, seems not to some of you.
Anyway, pm sent to op.

 

[Kilted_Scot]

Loosen up a bit some of you. The op has came on here and asked a legit question which is railway related, maybe they thought a rail forum would be a good source to use, seems not to some of you.
Anyway, pm sent to op.

It takes 5 mins to get the mission statement if you phone customer relations, no need to come on here for it. I think perhaps I am reluctant as I know it is required for interview and think people should research properly rather than being spoon fed by people who have already did the leg work.....

 

[The_Railways]

Loosen up a bit some of you. The op has came on here and asked a legit question which is railway related, maybe they thought a rail forum would be a good source to use, seems not to some of you.
Anyway, pm sent to op.

Thank you, Talbot.