ScotRail - Modern Apprenticeship (Customer Service)

[jamiestuart314]

Hi everyone! I've been fortunate enough to recieve an interview for the Customer Service Modern Apprenticeship at ScotRail and I wondered if anybody has any advice as to the questions and what I should expect during it?

Many thanks!

Jamie

 

[Rab Smith]

I'm assuming you're a younger person? If so, questions will normally be based around getting to know what kind of person you are rather than work experience as you may not have much. Prepare to sell yourself as a potential employee, listing achievements and skills you have made in your personal life that could be transferable into a customer service role.
Good luck, it is a fantastic opportunity for you to gain a foothold into the Company and move on to greater things. I know customer service apprentices who are now drivers and conductors.

 

[jamiestuart314]

I'm assuming you're a younger person? If so, questions will normally be based around getting to know what kind of person you are rather than work experience as you may not have much. Prepare to sell yourself as a potential employee, listing achievements and skills you have made in your personal life that could be transferable into a customer service role.
Good luck, it is a fantastic opportunity for you to gain a foothold into the Company and move on to greater things. I know customer service apprentices who are now drivers and conductors.

I see, thank you very much!

 

[LCC106]

Do some research into the company, their values, visions, routes served by your local station. Consider any customer service experience you may already have eg working in a shop, that you can draw on at interview. Good luck!