Refund split tickets and return after cancellation?

[R0ger]

I purchased a "return" train trip from Norwich to Nottingham, that was cheaper to get as four individual advance single tickets (splitting the ticket at Peterborough in both directions).

The train leaving Norwich last Tuesday morning (5:49) was cancelled and the customer service at Norwich station had no information on when the next service would run or if there would be a bus replacement (apparently there was a fault with the points near the station).

Needing to be in Nottingham by 2pm, I felt my only option was to hire a car for the two day trip, which cost £170 on top of my four unused train tickets.

Can I reclaim the cost of the whole train trip (4 advance tickets) or can I only claim a refund for the initial Norwich to Peterborough leg that was cancelled?

 

[Haywain]

I purchased a "return" train trip from Norwich to Nottingham, that was cheaper to get as four individual advance single tickets (splitting the ticket at Peterborough in both directions).

The train leaving Norwich last Tuesday morning (5:49) was cancelled and the customer service at Norwich station had no information on when the next service would run or if there would be a bus replacement (apparently there was a fault with the points near the station).

Needing to be in Nottingham by 2pm, I felt my only option was to hire a car for the two day trip, which cost £170 on top of my four unused train tickets.

Can I reclaim the cost of the whole train trip (4 advance tickets) or can I only claim a refund for the initial Norwich to Peterborough leg that was cancelled?

Any refund would be claimed from the original retailer. Who was that and did you buy all of the tickets in a single transaction?

 

[R0ger]

I bought them using the Virgin Trains app because I could get some cashback that way. Because the app does not allow multiple tickets to be purchased in one transaction, I had to buy them all one right after the other. So four transactions but all purchased within a few minutes and all for one return journey.

 

[alistairlees]

I bought them using the Virgin Trains app because I could get some cashback that way. Because the app does not allow multiple tickets to be purchased in one transaction, I had to buy them all one right after the other. So four transactions but all purchased within a few minutes and all for one return journey.

It doesn't matter that you bought them in multiple transactions. You are entitled to a full refund on all of them as they constituted a return journey, which you were unable to make because the service did not run. No fees should be applied to the refund.