• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Problem with aborted journey

Status
Not open for further replies.
T

tom73

Member
Joined
24 Apr 2018
Messages
211
TOC is GWR.
Decided to cancel my journey after the train was seriously delayed leaving the terminal.
Problem is I think I've lost £42.50 as I cannot now find my ticket. It must have slipped out of my wallet at some point.
I am assuming I have forfeited my chance to be compensated for the unused ticket.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Y

yorkie

Forum Staff
Staff Member
Administrator
Joined
6 Jun 2005
Messages
78,250
Location
Yorkshire
tom73 said:
TOC is GWR.
Decided to cancel my journey after the train was seriously delayed leaving the terminal.
Problem is I think I've lost £42.50 as I cannot now find my ticket. It must have slipped out of my wallet at some point.
I am assuming I have forfeited my chance to be compensated for the unused ticket.
Click to expand...
Do you have a copy of the booking confirmation email or other evidence of the booking?

If so, this doesn't entitle you to a refund but it might get you a goodwill gesture (for example GWR sometimes give out complimentary scratch cards for travel on their services) or a payment under Delay Repay, if the journey would have been delayed by a qualifying amount. I have known some train companies provide compensation under such circumstances.
 
Status
Not open for further replies.

Top