Summary of conclusions and proposals
The Piccadilly line engagement was carried out from 27 August to 7 October 2013 to better understand what people think of the Piccadilly line, including stopping arrangements at Turnham Green station and how, overall, TfL could improve the line’s service.
TfL received over 14,000 responses to this engagement from people from over 70 postcode areas.
The responses have been analysed by TfL and provide valuable input for us to consider when reviewing and updating our service. Key themes from public feedback are highlighted in this report with comment from TfL and next steps for action, where applicable.
A breakdown of responses supporting and opposing the Piccadilly line stopping at Turnham Green station for more of the day is also included in this report, alongside a review of the TfL Business Case for the Piccadilly line stopping at Turnham Green station.
The feedback told us that there continues to be strong local support for changing stopping arrangements, but only a minority support for this from users elsewhere on the line.
The review of the business case, as it has in the past, has assessed that there is no justification in terms of overall customer benefit for extending Piccadilly line stopping times at Turnham Green station even when the train fleet size and signalling constraints are put aside. Indeed the business case shows there is no case for stopping the Piccadilly line at Turnham Green station at any time of day, including in the off peak, on any day of the week.
However, we recognise the continued frustration among those who wish for the Piccadilly line to stop for more of the day at Turnham Green station. The signalling constraints and the size of the train fleet mean that we are unlikely to be able to implement changes in the short term. TfL therefore plans to stop Piccadilly line trains at Turnham Green station all day once the line is modernised and we have a new and larger fleet of trains and a new signalling system. This upgrade is set to commence in 2019 with introduction of the first new train in 2022.
In the interim, passengers using Turnham Green station will benefit from the upgrade of the District line. The introduction of a fleet of new larger and walk-through, air-conditioned trains will start this year and be complete by 2016. This will be followed by a new signalling system enabling a faster, more frequent and more reliable service from 2018.
Additionally, the Piccadilly line will stop throughout the night at Turnham Green when the Night Tube network starts in 2015.
