PF Query

[6Gman]

No, you buy a ticket to your nearest ticket office and claim back the cost (Good luck with that - some will offset the cost against the rover, some won't...depends who is on at the time) Never board without a valid ticket

Well, every day's a school day! Never knew that. Never done that. Never been challenged for not doing it.

 

[Bungle158]

So if there is 100 people on a train, a conductor is obligated to ignore the other 99 people, ignore opening and shutting doors etc to go searching for a person who has not been sold a ticket... I think people here do not understand what a conductors primary role is. It is not to act as a ticket salesperson I will tell you that much.

As a former guard, l can confirm that the primary role of this grade, when engaged on safety critical work, is safety. Revenue is always a secondary consideration.

 

[redcar1868]

As a former guard, l can confirm that the primary role of this grade, when engaged on safety critical work, is safety. Revenue is always a secondary consideration.

As a former guard, what is your view on buying tickets on the train and do you deem it policy for the customer to ask the guard if they need to buy a ticket? WMR doesn’t seem to have a clear view on this as RPO are enforcing something that their customer service says is incorrect so would be interested to see what someone who held the role has to say. Also WMR also says that buying tickets on the train that their policy is assuming people know what to do so I am interesting to here wider views.

 

[Sherby976]

As a former guard, l can confirm that the primary role of this grade, when engaged on safety critical work, is safety. Revenue is always a secondary consideration.

Exactly.

 

[island]

Having a picture is always useful, since operators' logs may not show the fault you have encountered, although there is no legal requirement to take a picture.

If prosecuted under the railway byelaws and advancing the defence that the ticketing facilities were not working, the burden of proving that will be on the defendant, so it would be most advisable to take a picture.

 

[trainJam]

Out of interest, do guards get any additional incentive or commission from ticket sales/checks or is it something which is just expected as part of the job and that's it?

CrossCountry turbostars
On another occasion, I asked a XC conductor to buy another ticket for an additional journey, but interestingly he politely refused as he said he was a guard manager so didn't have the ability/kit to sell tickets.
I have also bought PlusBus from a XC conductor which was great.

 

[Wolfie]

The rate of LNWR/WMR inspections is definitely going up. I encountered two of their RPOs for the first time ever on Friday on a Euston to Birmingham train (as it happens a 350).

Thankfully they were very friendly unlike the individual redcar seems to have encountered. They were quite chilled about me struggling to bring up an online Railcard due to the dreadful WiFi and others having similar issues with online tickets.

 

[redcar1868]

Out of interest, do guards get any additional incentive or commission from ticket sales/checks or is it something which is just expected as part of the job and that's it?

CrossCountry turbostars
On another occasion, I asked a XC conductor to buy another ticket for an additional journey, but interestingly he politely refused as he said he was a guard manager so didn't have the ability/kit to sell tickets.
I have also bought PlusBus from a XC conductor which was great.

According to RPO on my train, they do get a percentage. I suspect that’s why they are going to be using RPO’s more

 

[Bungle158]

According to RPO on my train, they do get a percentage. I suspect that’s why they are going to be using RPO’s more

We used to get a percentage of tickets sales as a guards on what was First Great Western

 

[Starmill]

No, you buy a ticket to your nearest ticket office and claim back the cost (Good luck with that - some will offset the cost against the rover, some won't...depends who is on at the time) Never board without a valid ticket

The Conditions no longer state that you part exchange the tickets. They haven't for almost a decade. If you do that, and they refuse to credit or refund, you don't have a good come back.

 

[Spaceship323]

The Conditions no longer state that you part exchange the tickets. They haven't for almost a decade. If you do that, and they refuse to credit or refund, you don't have a good come back.

As I said, some will, some won't refund the difference. (My local will as they know me, others might not and I realise there is no requirement to refund)
From the rover website: A rover ticket may be brought from the conductor, but a valid ticket to travel is required unless boarded at a station without ticket-issuing facilities

GB RAIL ROVER GUIDE - East Midlands Rover

How to find rail rover and ranger tickets on the national rail network. Rover and ranger tickets are cheap tickets for rail travel

www.railrover.org

 

[dcbwhaley]

Never board without a valid ticket

Or a promise to pay.
That is what I do if the ricket I want is not available from the TVM

 

[redcar1868]

The rate of LNWR/WMR inspections is definitely going up. I encountered two of their RPOs for the first time ever on Friday on a Euston to Birmingham train (as it happens a 350).

Thankfully they were very friendly unlike the individual redcar seems to have encountered. They were quite chilled about me struggling to bring up an online Railcard due to the dreadful WiFi and others having similar issues with online tickets.

Or a promise to pay.
That is what I do if the ricket I want is not available from the TVM

They don’t do a promise to pay from the ticket machines at my station. I didn’t know they were a thing until this thread

 

[swt_passenger]

They don’t do a promise to pay from the ticket machines at my station. I didn’t know they were a thing until this thread

For most people they’re a complete mystery, IIRC it’s still only Northern that has added the option to their TVMs.

 

[htwestern]

For most people they’re a complete mystery, IIRC it’s still only Northern that has added the option to their TVMs.

TfW now have them and it prints on receipt paper from the TVM.

 

[1955LR]

A couple of months ago I asked one of the train staff on the Cambrian Line if anyone had ever presented a promise to pay , and he said never had one presented . The promise to pay option only shows up at the end of the select and buy sequence which to me seems counter intuative as I had been looking for an initial promise to pay icon at the start of the transaction. Perhaps its just the way my mind works!

 

[island]

A couple of months ago I asked one of the train staff on the Cambrian Line if anyone had ever presented a promise to pay , and he said never had one presented . The promise to pay option only shows up at the end of the select and buy sequence which to me seems counter intuative as I had been looking for an initial promise to pay icon at the start of the transaction. Perhaps its just the way my mind works!

It's set up that way to nudge people towards making card payments if possible and/or to make it so that it takes a bit of time to print off a PTP, otherwise local yokels might just repeatedly print them, cause litter, and/or exhaust the ticket stock.

 

[swt_passenger]

TfW now have them and it prints on receipt paper from the TVM.

Thanks for update. I’ve not been to Wales in ages.

 

[J663738]

TfW now have them and it prints on receipt paper from the TVM.

Yes, but they keep removing the option, I have complained multiple times and the promise to pay returns. They say its software issues.??
I regularly print one out, just to check they are still available. If you don't have a credit card its the only option as the machines don't take cash.