My priority at a fault should be ”lets fix that” not “lets make sure I get a good clear photo so my manager can make p-way take the blame and the delay.”
Yeah, since mobile devices with cameras have been issued to signalling technicians, they have filled up with more and more photos of point slide chairs, sleepers, and other P.Way infrastructure.
It does not matter what the S&T team think the problem may be, you get told to take photos regardless. I once asked why they don’t trust the team, the answer came back that the photos are used as evidence, as the other parties don’t believe it.
Also keep in mind that not all P.Way (track) infrastructure is owned or maintained by Network Rail.
A very important point is that every second the S&T are messing about taking photos, is a second that we are not fixing anything AND a second that is being consumed in the limited time available in the line block between trains (which may be as little as only five minutes). And if the signaller has stopped trains to allow the S&T to “get in”, trains may be getting further delayed while photos are taken…
But you say, it only takes a couple of seconds to take a photo. Yeah, but it’s not just one, it’s a photo of every slide chair that’s rusty or lacking lubrication. And if there are shadows, you have to find a good angle in order to take a half decent photo. Or ask another team member to shine their torch to illuminate the item you are taking a photo of.
From my experience, S&T faulting teams now spend between one and three hours dealing with the “paperwork” or the electronic or computer equivalent, including adding photos, selecting photos, telling fault control about the failure, writing a shift report and sending emails.
And then there is the internal reporting of defects that have been discovered. A couple of years ago, a manager asked a team to check some defect reports. Some were ten years old. When checked on site, all the required work was still outstanding. Even the simple stuff like providing the correct signage on an equipment hut door (yes, this is minor). But it’s a similar story when an item of equipment is found to be operating out of specification or in need of renewal, but is still just about functioning. You know it will continue to degrade and at some point in the future, cause a failure. But you are not allowed to fix it there and then. It has to be reported and go in the job bank. Then wait for the company to work it’s way through the job bank. It’s then a gamble if it gets allocated to a team before it fails and causes delays…