IanD
Established Member
Can't believe it's gone live in such a terrible state. Where I work, our customers would have pulled the site and restored the original if it had been in such a state for even 5 minutes!
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NRE not working?
- Thread starter Trainfan344
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Can't believe it's gone live in such a terrible state. Where I work, our customers would have pulled the site and restored the original if it had been in such a state for even 5 minutes!
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NRE_Kathryn
Member
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- 17 Feb 2011
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- 8
NRE doesn't price tickets, we take information from the fares system (which in turn is populated by the train operating companies), so this isn't something I can fix I'm afraid.
trainfan344 said:
Thanks, I've asked for that to be removed.
Upto a point, but its good that NRE Kathryn has taken the trouble to respond within a few hours of the thread starting. She's not asked us to do the acceptance testing, we're virtually doing that whether she wants us to or not, but at least she's taken the trouble to ask her to let her know when she gets a problem so that she can put it right.
I do hope that NRE's suppliers have been given a hiding for introducing changes without testing them properly though - there's no excuse at all for that.
GatwickDepress
Established Member
I notice, to my disappointment, that some bulky season ticket possibilities have been removed. For example, Milton Keynes Central to Brighton used to be available: changing at Bletchley for Bedford and then Thameslink all the way down to Brighton. It would have been a lot easier (from a certain standpoint anyway) to use the hourly Southern service via Kensington Olympia for Brighton too!
This is likely a good thing though.
Oh, and the holidays and events page still has the Easter Bank Holiday listed.
This is likely a good thing though.
Oh, and the holidays and events page still has the Easter Bank Holiday listed.
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michael769
Established Member
- Joined
- 9 Oct 2005
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- 2,007
While we are reporting NRE Bugs, here is another.
Go to the travel alert page (http://ojp.nationalrail.co.uk/service/travelalert/search). Click on the "Alert Questions Answered" link. You get the 404 page.
Go to the travel alert page (http://ojp.nationalrail.co.uk/service/travelalert/search). Click on the "Alert Questions Answered" link. You get the 404 page.
Trainfan344
Established Member
- Joined
- 13 Oct 2012
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- 2,305
I didn't get a 404 page when I tried it.
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michael769
Established Member
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- 9 Oct 2005
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- 2,007
Yup it's been fixed now.
Manchester77
Established Member
Hey sorry to drag this thread back up again but seems pointless creating new one.. After seeing the above post I thought I'd try and look at a station
plan of Euston but I got this again
http://farm9.staticflickr.com/8388/8625322825_5664bbb3ae_b.jpg
National Rail Enquiries by Manchester_77, on Flickr
Is it just me because I'm on an iPad or what? Because none of the site works for me?
Danke
plan of Euston but I got this again
http://farm9.staticflickr.com/8388/8625322825_5664bbb3ae_b.jpg
National Rail Enquiries by Manchester_77, on Flickr
Is it just me because I'm on an iPad or what? Because none of the site works for me?
Danke
ValleyLines142
Established Member
Mine was on my phone, not on computer. But it's working now.
David Goddard
Established Member
GatwickDepress
Established Member
Apologies for bumping this: but I was browsing through and Stobart Rail are listed, apparently operating passenger services now?
causton
Established Member
Really great isn't it... coming up to the summer months and I can't plan any trips because no fares are listed for any rovers/rangers, nor their validity maps on many!
Qwerty133
Established Member
Where do they run between and do all the locos have girls names on the front?
tsr
Established Member
No idea about naming
but I understand Stobart have at least one managers'/charter train, and although I haven't seen inside, I understand it's rather nice. I suppose it may be listed in the same way that WCRC may be (is it, on NRE?).GatwickDepress
Established Member
Sometimes the entire journey planning system decides to take an hour off as well. It's getting incredibly annoying.
I recall Stobart operating charters under the Stobart Pullman name, although they suspended operations circa 2008/9ish? Charter operators aren't listed on NRE, just TOCs. I think they had "Eddie the Engine" and "James the Engine" as names...surprised they didn't go with "Pointz"!No idea about naming
Stobart Rail is the freight arm of the Stobart Group, if I recall. Perhaps they're introducing livestock carrying-services to augment Pendolinos on the WCML. I think we should be told!
Good luck finding Stobart Rail station staff!
Qwerty133
Established Member
regarding stobart they manage southend airport station so that will be why there showing http://www.nationalrail.co.uk/stations_destinations/SIA.aspx
GatwickDepress
Established Member
You learn something new every day, thank you very much Qwerty.
Is there any reason why they manage it and not say, Greater Anglia?
Eagle
Established Member
Because they own the airport.
Xenophon PCDGS
Veteran Member
How is then that every other journey, other than the one in my original query, has full ticket price information contained on the journey planner section of your website.
Is anyone else now having problems viewing the mobile site?? On Friday I couldn't see any of the current service disruptions, today I can't even get it to load the mobile site. http://m.nationalrail.co.uk/pj/home takes me to the main home page on my Galaxy S3 using Opera (browser agent set to mobile)
I haven't been able to get it to work for a couple of weeks so decided it was just my phone! Every time I try and use it, something about a security certificate comes up and it just keeps getting an error page and saying "oops something went wrong". It frustrating because I did use it loads -the live bit and also the journey planner. :?
CC 72100
Established Member
- Joined
- 23 Jan 2012
- Messages
- 3,850
Here here! Thankfully we have BR Fares, but I didn't know about that until recently. It's a complete mess and not good enough in my view.
Is it the TOCs who provide running information? I often find times where no information is given, despite trains being late.
Recently there were two mornings where delays were occurring on London Midland trains in and out of Euston but no reason given on NRE Web Site. If trains are disrupted then I see no reason why they shouldn't be able to say so.
The other day a London Midland train left Tring on time, as well as at least two other stations. Above it was a note apologising for the delay caused by whatever it was. When I first read it, there was no delay.
The train was eventually late into Harrow and then London but it was no more late than it often can be when no reason is given. Therefore I doubt it was due to the reason list at the top of the train running info.
Yes they did have problems but I don't think this train was affected. I guess if you put out auto announcements they can end up on the wrong services.
I guess that is better than putting up no information as usually happens.
Recently there were two mornings where delays were occurring on London Midland trains in and out of Euston but no reason given on NRE Web Site. If trains are disrupted then I see no reason why they shouldn't be able to say so.
The other day a London Midland train left Tring on time, as well as at least two other stations. Above it was a note apologising for the delay caused by whatever it was. When I first read it, there was no delay.
The train was eventually late into Harrow and then London but it was no more late than it often can be when no reason is given. Therefore I doubt it was due to the reason list at the top of the train running info.
Yes they did have problems but I don't think this train was affected. I guess if you put out auto announcements they can end up on the wrong services.
I guess that is better than putting up no information as usually happens.
michael769
Established Member
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- 2,007
Most running infor comes from automated track sensors but there is a system for ToCs to enter delay and disruption information (via DARWIN) so that it appears on the real time systems, but their use of it is abysmal - something Passenger Focus has been raising for years without any sign of improvement.
Indeed in December passenger focus submitted a formal complaint to the ORR about the issue
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Thats interesting. As a regular commuter and someone whose interested in railway timetables and how well they run... will someone has to be, I regularly spot times where no info is given.
Usually it's London Midland.
Then there is the fact that to find out how well trains are doing one has to consulat, National Rail Enquiries disruptions pages and live departure boards, sometimes checking each service for reasons for delays - if they put anything up that is. If it's terminus station then one has to check the arrivals If you travel regularly, you start to know which trains make up your service. This is very useful at London Euston for London Midland trains. I always consult the arrivals section on my national rail enquires app. The only reason I see the departures is that it defaults to that first. It's usually not as useful as the arrivals because that gives an indication of the likely starting time for my departure. So long as you know which arrival is making up your departure. Also helps to know if your guard or driver comes off a different train. Once you know all these facts you can often work out when you might leave, before National Rail Enquiries are likely to tell you, if they even do.
A 20 minute delay or even a train with just delayed beside it, doesn't meant there will be info as to why. However I've seen trains with just a 1 minute delay have a reason given. That's usually when other trains were more significantly delayed before it.
Then on top of that one must also check Twitter and each rail companies Web Site, although Southern don't provide much helpful info on their web site and even less on their mobile site. If you travel with multiple companies as I regularly do, then you can double the twitter and rail company web sites by 2.
Then there is the fact when during periods of disruptions, NRE and London Midland will say trains being delayed by x minutes. However what they don't tell you, unless you look at individual services, is that all trains to and from Tring are cancelled. Eevery time they cancel those trains, the disruption page doesn't list them as cancelled, just that there are x minute delays.
It would be so nice if all the info was in one place. I sometimes tweet to London Midland that info is not on national rail enquires web site. The other week it sparked national rail enquires, twitter staff user to respond. I was just point out that for the previous 2 days, no info had been put out on NRE as to what was causing the delays to trains in and out of Euston. Info was being given out on Twitter so something was none somewhere.
I've not even mentioned Transport for London and the often lack of communication between them and London Midland.
--- old post above --- --- new post below ---
Here is the perfect example of how information does not always get out correctly.
Sadly someone has been hit by a train around the Portsmouth area. I hope the driver and everyone dealing with it is OK.
Now there is a general note on the live departure boards for Guildford saying that trains are being delayed. When you go into the delayed trains, it doesn't give a reason. You might think fare enough because their is an overall announcement.
However when I go into the 12.23 from Guildford to Waterloo [starts at Havant], there is a note at the top stating "This train has been delayed by a person hit by a train". Needless to say this train left on time, stopped at every station it was suppose to and arrived on time.
It would be better if such information, should it need to be given out, was put up against trains which were actually delayed, instead of those that are not. I'm using the National Rail Enquiries android app to see this information.
Whilst I'm sure it's not easily trying to coordinate information, I don't think their is any harm in pointing out short comings and suggesting ways to improve it.
Usually it's London Midland.
Then there is the fact that to find out how well trains are doing one has to consulat, National Rail Enquiries disruptions pages and live departure boards, sometimes checking each service for reasons for delays - if they put anything up that is. If it's terminus station then one has to check the arrivals If you travel regularly, you start to know which trains make up your service. This is very useful at London Euston for London Midland trains. I always consult the arrivals section on my national rail enquires app. The only reason I see the departures is that it defaults to that first. It's usually not as useful as the arrivals because that gives an indication of the likely starting time for my departure. So long as you know which arrival is making up your departure. Also helps to know if your guard or driver comes off a different train. Once you know all these facts you can often work out when you might leave, before National Rail Enquiries are likely to tell you, if they even do.
A 20 minute delay or even a train with just delayed beside it, doesn't meant there will be info as to why. However I've seen trains with just a 1 minute delay have a reason given. That's usually when other trains were more significantly delayed before it.
Then on top of that one must also check Twitter and each rail companies Web Site, although Southern don't provide much helpful info on their web site and even less on their mobile site. If you travel with multiple companies as I regularly do, then you can double the twitter and rail company web sites by 2.
Then there is the fact when during periods of disruptions, NRE and London Midland will say trains being delayed by x minutes. However what they don't tell you, unless you look at individual services, is that all trains to and from Tring are cancelled. Eevery time they cancel those trains, the disruption page doesn't list them as cancelled, just that there are x minute delays.
It would be so nice if all the info was in one place. I sometimes tweet to London Midland that info is not on national rail enquires web site. The other week it sparked national rail enquires, twitter staff user to respond. I was just point out that for the previous 2 days, no info had been put out on NRE as to what was causing the delays to trains in and out of Euston. Info was being given out on Twitter so something was none somewhere.
I've not even mentioned Transport for London and the often lack of communication between them and London Midland.
--- old post above --- --- new post below ---
Here is the perfect example of how information does not always get out correctly.
Sadly someone has been hit by a train around the Portsmouth area. I hope the driver and everyone dealing with it is OK.
Now there is a general note on the live departure boards for Guildford saying that trains are being delayed. When you go into the delayed trains, it doesn't give a reason. You might think fare enough because their is an overall announcement.
However when I go into the 12.23 from Guildford to Waterloo [starts at Havant], there is a note at the top stating "This train has been delayed by a person hit by a train". Needless to say this train left on time, stopped at every station it was suppose to and arrived on time.
It would be better if such information, should it need to be given out, was put up against trains which were actually delayed, instead of those that are not. I'm using the National Rail Enquiries android app to see this information.
Whilst I'm sure it's not easily trying to coordinate information, I don't think their is any harm in pointing out short comings and suggesting ways to improve it.
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Paul Day
Member
- Joined
- 7 May 2013
- Messages
- 15
In the Stations Made Easy section, when planning routes, it doesn't give the option for restricting routes to those not using escators for some station's even if they do have escalators such as this: http://www.nationalrail.co.uk/stations/sjp/MAN/stationSearch.xhtml.
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