Skill level comes in to as well but I don't imagine drivers or guards will claim they do a low skilled job.
How do you measure skill? Every occupation has there own yardstick
Some are unilaterally recognised e.g a surgeon but others are very subjective and usually people tend to have an over inflated sense of self worth
Making this about a class war detracts from the point that passengers be they upper, middle or lower class are suffering
Unions are there to protect and enhance members rights
Arriva is there to provide a train service
Dft and network rail dictate to a large extent the service that can be run
In terms of social strata the north suffers adversely compared to the south in terms of investment and priority.
GWR upgrades circa 10bn
Northern in its entirety circa 1billion
Class may be one facet but I personally don’t think it is between drivers/staff and the travelling public I believe it is more entrenched in the north/south divide
I also agree that communication and regular updates should be forthcoming even if they state nothing has changed in the intervening 24/48hours as information black holes just raise speculation/anxiety and promote conspiracy theories