New Ticket Design Launched

[ASharpe]

I would argue the definitive source is the routing guide and related documents.

I'm happy to go with whatever looks the most favourable to me at the time.

 

[ert47]

Not sure if this has been mentioned, but I have noticed a few customers coming through Croydon with the new format tickets, looks as if some TVMs on London Overground have been updated.

 

[JaJaWa]

Not sure if this has been mentioned, but I have noticed a few customers coming through Croydon with the new format tickets, looks as if some TVMs on London Overground have been updated.

I believe it's some of their ticket offices as opposed to TVMs

 

[su31]

For the benefit of those with KnowledgeBase access, the brief mentioned upthread can be found in the "Ticket Stock and Literature" section.

I wouldn't mind a look at the briefing materials. I work for London Underground. We've had no information about the changes to NR tickets.

 

[trentside]

Was quite impressed to see the new ticket design has finally been mentioned in this month's Rail News paper. They seemed to be talking about it like it was some kind of new thing...

 

[Solent&Wessex]

Was quite impressed to see the new ticket design has finally been mentioned in this month's Rail News paper. They seemed to be talking about it like it was some kind of new thing...

Well until recently it has only been confined to those of us in the windswept wastelands of the uninhabited North. It's only news once people south of Birmingham might see one.

 

[bb21]

Collected some new-style tickets earlier today, amongst which is a walk-on return with one reservation in each direction, printed over, wait for it, four coupons. What is the point of this whole exercise therefore I must ask? Is it simply to redesign the ticket for the sake of it?

It was also disappointing to note that if an Advance fare had more than one reservation, the ticket was printed in the old format, so with two reservations that would be on three separate coupons, despite there being plenty of room on the new layout.

If this is deemed the end-product to be rolled out nationwide, I despair. It is a big opportunity missed.

 

[jon0844]

They obviously rushed it (he says sarcastically as this new design rollout seems to be taking forever).

 

[Starmill]

It was also disappointing to note that if an Advance fare had more than one reservation, the ticket was printed in the old format, so with two reservations that would be on three separate coupons, despite there being plenty of room on the new layout.

This is NOT how Northern's machines have been doing it. Either one or two reservations on an advance and you get them all on one coupon. Three reservations and you get a ticket and in place of any actual reservations it says to consult the reservation coupon. Then a second coupon can detail up to three reservations. Journeys with four reserved legs are too rare for me to have made one to collect yet!

Walk-up tickets never have a reservation printed on the ticket.

 

[Deerfold]

Has there been any publicity for passengers anywhere? Seems to be a fairly major change.

I was quite worried the first time I got one of the new tickets. If there is any publicity it doesn't seem to have hit West Yorkshire.

 

[Hassocks5489]

Has there been any publicity for passengers anywhere? Seems to be a fairly major change.

I was quite worried the first time I got one of the new tickets. If there is any publicity it doesn't seem to have hit West Yorkshire.

I've seen no publicity anywhere, and I've been looking quite carefully. Admittedly most of my travels are in the London and Southeast area, where not much has changed so far. Still the only examples I've seen are from one of the Willesden Junction Cubic FasTIS machines, as I illustrated a while ago.

Speaking of which, attached is the first example I've seen of a PRIV issue. Note the huge letter "D" in the upper orange band. Is this an error (was a symbol intended, like for Railcard and Child tickets?), or was "D" intended? - If so, what could it mean?

 

[hairyhandedfool]

....Speaking of which, attached is the first example I've seen of a PRIV issue. Note the huge letter "D" in the upper orange band. Is this an error (was a symbol intended, like for Railcard and Child tickets?), or was "D" intended? - If so, what could it mean?

I've seen nothing to indicate how a Priv issue should look nor what symbol signifies the pass. According to the last brief I saw, all TVMs are to be done first with an "aim" to get other machines done "eventually", so either all the TVMs are already done, or the left hand doesn't know what the right hand is doing. Anyone care to place a bet on which is true?

 

[Hassocks5489]

I've seen nothing to indicate how a Priv issue should look nor what symbol signifies the pass. According to the last brief I saw, all TVMs are to be done first with an "aim" to get other machines done "eventually", so either all the TVMs are already done, or the left hand doesn't know what the right hand is doing. Anyone care to place a bet on which is true?

My money's on the latter Apart from the small number of Parkeon ToD machines on the East Midlands Trains network, I haven't seen any TVM tickets that have been "done"; I also remember reading about the "TVMs first" statement (probably on this thread), so I was very surprised to see the Cubic FasTIS examples at Willesden Jn.

 

[Peter Mugridge]

Note the huge letter "D" in the upper orange band. Is this an error (was a symbol intended, like for Railcard and Child tickets?), or was "D" intended? - If so, what could it mean?

Could it indicate a Day ticket as opposed to one with longer validity?

 

[First class]

I've seen no publicity anywhere, and I've been looking quite carefully. Admittedly most of my travels are in the London and Southeast area, where not much has changed so far. Still the only examples I've seen are from one of the Willesden Junction Cubic FasTIS machines, as I illustrated a while ago.

Speaking of which, attached is the first example I've seen of a PRIV issue. Note the huge letter "D" in the upper orange band. Is this an error (was a symbol intended, like for Railcard and Child tickets?), or was "D" intended? - If so, what could it mean?

It means "Discounted" (in a non-common way, i.e. not a defined railcard).

 

[Hassocks5489]

It means "Discounted" (in a non-common way, i.e. not a defined railcard).

Ah - that makes sense. I imagine we might also see that in respect of the various undefined discount percentages which would currently be rendered on tickets as DISC.

 

[bb21]

This is NOT how Northern's machines have been doing it. Either one or two reservations on an advance and you get them all on one coupon. Three reservations and you get a ticket and in place of any actual reservations it says to consult the reservation coupon. Then a second coupon can detail up to three reservations. Journeys with four reserved legs are too rare for me to have made one to collect yet!

Walk-up tickets never have a reservation printed on the ticket.

So EMT are doing it a different way to Northern, despite both being Parkeon machines? With two or more reservations, I got the tickets printed in the old format.

I guess consistency is too much to ask for from the industry. :roll:

 

[jon0844]

If there's no precise design layout standard, how will staff be able to detect counterfeit tickets?

 

[YorkC]

If there's no precise design layout standard, how will staff be able to detect counterfeit tickets?

I've seen guards take a lighter to a ticket to check on the current ones.

There isn't really a precise design layout standard ATM AFAIK. Last time I printed off tickets at the EMT TVM at St Pancras, it printed them in a completely different font and with a different layout...

 

[Hassocks5489]

Attached here is a scan I have been sent of a Scheidt & Bachmann Ticket XPress ticket in the new layout. It was issued at Liverpool Lime Street (Low Level), machine 2229, on 28th Feb. Four main points of note:

• For this "Any Permitted" journey, the ticket shows wording to this effect rather than nothing (as on the Northern Parkeon trial);
• A large "C" is used to represent a Child ticket, rather than the diamond symbol used during the Parkeon trial;
• "Liverpool Lime St" is abbreviated rather than shown in full, as station names were during the Parkeon trial;
• The month abbreviation is shown in capital letters.

 

[Starmill]

S&B Machines aren't great at the best of times - but that looks awful!

 

[bb21]

Their pixels are so large they actually affect print quality and smoothness. They are ugly as hell.

 

[pne]

The lack of descenders is also not very pretty.

 

[maniacmartin]

I don't think that it looks that bad. However the lack of consistency between the different TVM brands isn't very good.

 

[Solent&Wessex]

I don't think that it looks that bad. However the lack of consistency between the different TVM brands isn't very good.

Indeed. And these various changes have not been briefed to staff who are expecting to see different things, not C or D or whatever.

It was also quite helpful to not have the any permitted wording, stops people claiming "but it says any route is permitted " when they are miles away from a permitted or even a reasonable route.

 

[jon0844]

The lack of descenders is also not very pretty.

It's horrid. And there's surely no justification for it.

We've moved on quite a bit since 8 pin dot matrix printers!

 

[Bletchleyite]

It was also quite helpful to not have the any permitted wording, stops people claiming "but it says any route is permitted " when they are miles away from a permitted or even a reasonable route.

I'd agree there, though a wording like "Please enquire as to allowed routes" may have been easier for people to understand, assuming we couldn't go to expressing the routes specifically in the manner DB do.

Neil

 

[PermitToTravel]

"any permitted route" is still better than "ANY PERMITTED", though a change to a more DaveNewcastle-esque "any Permitted Route" might be helpful

 

[WelshBluebird]

"any permitted route" is still better than "ANY PERMITTED", though a change to a more DaveNewcastle-esque "any Permitted Route" might be helpful

How about "Permitted Routes Only"? Gets rid of the "any" in the phrasing which is what may cause the issue?

 

[Solent&Wessex]

How about "Permitted Routes Only"? Gets rid of the "any" in the phrasing which is what may cause the issue?

Easier still is just not to mention routeing at all unless there is actually a restriction. That would be far easier overall.