London Underground - Customer Service Supervisor 2 - Full Time (External)

[bluegoblin7]

There should be enough slots for everyone who is invited, but as @Horizon22 says you’ll have less choice. The slots also won’t be added indefinitely, and it’s entirely possible that the last slot you can make will go quicker. Don’t miss out through apprehension!

 

[Burry]

Nah not yet my freind did tho

I haven’t heard back from them too. My friend booked his role play.

Does that mean I failed or something?

 

[Zb0905]

I haven’t heard back from them too. My friend booked his role play.

Does that mean I failed or something?

I am feeling that too if everyone is getting booked In

 

[SIKI]

I got mine booked too...does anyone know what it entails?

 

[ryan wills]

I still haven't heard back. If it takes longer to hear back does that mean you've failed?

== Doublepost prevention - post automatically merged: 16 Oct 2025 ==

Nah not yet my freind did tho

Have the AC1 roleplay for supervisor started already?

 

[chaosonrails]

Hi all! I’ve passed the CSS2 online assessments, and my email said I might wait up to 6 weeks for new slots. Any tips for the role play stage? Would love any advice. Thank you

 

[ryan wills]

Hi all! I’ve passed the CSS2 online assessments, and my email said I might wait up to 6 weeks for new slots. Any tips for the role play stage? Would love any advice. Thank you

Congrats! When did you get the email? Was it today?

 

[I_am_Nobody]

I applied, and as I used to work at TfL my application was rejected as the system still thinks I am internal… filled in the form to confirm I am not, and am awaiting more news.

This will work better when TfL moves over to its new recruitment portal entirely!

 

[chaosonrails]

Congrats! When did you get the email? Was it today?

Thank you! And yes, this morning

 

[r2d2gb]

Still waiting for a response on the securefit and call centre dilemmas test, anyone else in the same boat?

 

[aimee723]

Still waiting for a response on the securefit and call centre dilemmas test, anyone else in the same boat?

Same

 

[Alex_09]

Still waiting for a response on the securefit and call centre dilemmas test, anyone else in the same boat?

Yeah me 2

 

[ryan wills]

Still waiting for a response on the securefit and call centre dilemmas test, anyone else in the same boat?

Yes in the same boat

== Doublepost prevention - post automatically merged: 18 Oct 2025 ==

Anyone heard anything yet?

 

[Zb0905]

Yes in the same boat

== Doublepost prevention - post automatically merged: 18 Oct 2025 ==

Anyone heard anything yet?

Nope

 

[Kona]

Hi all,

First time poster here.

I have an assessment with TFL. One email states it's an AC2 assessment but I recieved another stating it'll be an interview.

Does anyone what an AC2 assessment is? I've had no indication to it.

Thanks in advance.

 

[Burry]

Did anyone else received an email that application is still under review and will let us know within another 2 weeks?

 

[Zb0905]

Did anyone else received an email that application is still under review and will let us know within another 2 weeks?

Yhh

 

[aimee723]

Yea same

Did anyone else received an email that application is still under review and will let us know within another 2 weeks?

 

[Burry]

Is that a good thing? No news is good news? Or just busy with so many applications

 

[aimee723]

I’m hoping so. It was only open for two days wasn’t it. Mad

 

[ryan wills]

I spoke with them today. They said they are doing it in batches and making sure there are enough spaces available to book AC1. So it isn't the people who have passed find out first

 

[Zb0905]

I spoke with them today. They said they are doing it in batches and making sure there are enough spaces available to book AC1. So it isn't the people who have passed find out first

Ohh ok that’s good

 

[Kona]

Does anyone have any advice for the AC2 day? What could the role play be?

 

[r2d2gb]

Does anyone have any advice for the AC2 day? What could the role play be?

Not sure. What was AC1 like? read somewhere online that one of the role plays involved dealing with a customer who had an open bottle of alcohol

 

[ryan wills]

Have some people done the Assessment Centre 1 - Customer Interactive roleplay exercise for this css position already?

 

[SIKI]

Have some people done the Assessment Centre 1 - Customer Interactive roleplay exercise for this css position already?

role play is AC2.. I think it will start next week.

 

[Burry]

role play is AC2.. I think it will start next week.

I haven’t for a reply back from AC1 yet.
Anyone else waiting too?

 

[SIKI]

I haven’t for a reply back from AC1 yet.
Anyone else waiting too?

Hopefully you will hear. I think it's in batches

 

[Kona]

Not sure. What was AC1 like? read somewhere online that one of the role plays involved dealing with a customer who had an open bottle of alcohol

I think that was for the CSA role.

 

[Burry]

Has anyone got a rejection email after doing online test for CSS?