So when she asked if there’s anything else you could do, what should you have said?
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London Underground - CSA1 / CSA2 - Recruitment and Discussion
- Thread starter NSEWonderer
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R
RailUK Forums
Yeah It does make sense
== Doublepost prevention - post automatically merged: ==
You know you can ask chat gpt and see if that comes up with anything
Was given no reason just that it had been cancelled I’m so confused
I think as long as you’re showing empathy, care and a willingness to help even if you can’t provide a solution at least you tried.
I had a similar scenario where she had no means of payment but I spent a good 10 mins with her trying to figure out a solution. Offered to call her cab, offered to charge her phone, “Spoke” to my supervisor etc
Ultimately, there was nothing more I could do so had to obviously refuse her travel explaining why (bear in mind she was in a rush to catch a flight) and wished her the best.
I thought I failed because I couldn’t help her so imagine my surprise when I passed.
I think this is the best advice on the forum. LU want you to be a human being to another human being. You will come across many situations in your working life where you can't "solve" it.
In the scenarios, there often isn't a right or wrong answer to the problem that's presented. Nobody here knows for sure, but I believe they're looking for the way you deal with enquiries and issues - and that must be with empathy, compassion, professionalism, friendliness, and fairness.
Ferreira91
Member
Can anyone share tips for a lost property role play? I failed last year because I panicked when it came up unexpectedly. The actress was very agitated, and I focused more on calming her down than actually solving the issue. Hoping I don’t get it again, but I want to be prepared this time.
ac2552
Member
A lot of answers are on the TfL website too
But I really really suggest taking the time to read thoroughly through this and the older forum page by page. I really do give credit to the forums (and TfL website). I believe they helped me get the job as the info I got was invaluable!
Do you get told you pass right after the interview?
koalakitten
Member
For role play you wait 15m after and they tell you if you passed or failed. My friend passed both and found out on the day.
oh ok so you find out if you pass and get the job on the day.
bluegoblin7
Established Member
No.
You will find out if you pass the role-play on the day, and if you do pass the role-play you move onto the SBI - Scenario Based Interview. If you fail the role-play you will be sent home.
There is generally a wait between completing the SBI and finding out if you'll be offered a job.
So after you do your SBI you don’t know if you passed or not? You go home and they will contact you if you passed or failed?
Mines been cancelled on the 12th also. I got an email shortly after to re arrange. Did you get one yet?
bluegoblin7
Established Member
Correct. There have been some reports of people getting an outcome after the SBI, but it is not the norm and is not something you should expect.
4 weekly
bluegoblin7
Established Member
4-weekly, with the next pay day for operational staff being Wednesday 17 September, if that helps you plan.
Obviously the first pay cycle will be pro-rata, and because of how pay roll runs if you were to join the week before payday your first pay date would be the following one (e.g. a new joiner on Monday 8th September would have their first pay on Wednesday October 15th).
Obviously the first pay cycle will be pro-rata, and because of how pay roll runs if you were to join the week before payday your first pay date would be the following one (e.g. a new joiner on Monday 8th September would have their first pay on Wednesday October 15th).
ac2552
Member
@bluegoblin7
If we join a union on our first day of training, will we be part of it straight away? Or is it conditional on the basis we pass training?
If we join a union on our first day of training, will we be part of it straight away? Or is it conditional on the basis we pass training?
As soon as you start the direct debit youe apart of a union
bluegoblin7
Established Member
Your union membership legally starts the moment you hand your application form to a rep, or submit it online.
If you fail training you are still entitled to remain part of the union for a period, and seek assistance in further employment.
However, some union / employment benefits also only legally kick after certain thresholds are made, generally one year.
Happy to answer targeted questions on this (for the newer members of the thread, I am a senior RMT rep, although I ‘specialise’ in Service Control).
gjeffery68
Member
Yh as myself I got told on the day but I heard some people didn’t so I guess it’s random
bluegoblin7
Established Member
As I said…
…the recruitment standards are quite clear that an on the day outcome should not be given, or indeed expected, however it is not unknown for it to happen where a candidate has significantly exceeded the benchmark. In my most recent (internal) assessment the subject matter expert made it very clear I had passed and was hastily chastised and walked back by the recruitment expert.
It certainly isn’t the norm nor something that any prospective candidate should expect, especially not at the very beginning of a new campaign where some of the benchmarks are still to be determined (they are somewhat dynamic dependent on the calibre of applicants).
So what you’re saying is I significantly exceeded the benchmark?As I said…
…the recruitment standards are quite clear that an on the day outcome should not be given, or indeed expected, however it is not unknown for it to happen where a candidate has significantly exceeded the benchmark. In my most recent (internal) assessment the subject matter expert made it very clear I had passed and was hastily chastised and walked back by the recruitment expert.
It certainly isn’t the norm nor something that any prospective candidate should expect, especially not at the very beginning of a new campaign where some of the benchmarks are still to be determined (they are somewhat dynamic dependent on the calibre of applicants).
abdulhakeem907
On Moderation
Anyone got dates for AC2 role-play SBI in September? Any cancellations emails ?
gjeffery68
Member
Yes BTP is British transport police in my role play I had to say about them and as being a constable with them it did help me when explaining to the customer what would happen if they didn’t stop what they was doing so the answer is yes you can say BTP
Oh ok just wanted to know whether to refer to them as BTP or British transport police
ac2552
Member
Out of interest, whoever has started training, do you have the old or new uniforms? I’m actually yet to see the new uniform!
bluegoblin7
Established Member
Mixture of both depending on your size and existing stock levels. The old stocks are being depleted first, although the new uniform (well, the new polos - is more a refresh than a totally new uniform) is starting to be seen more and more in the wild… you certainly won’t miss it.
