StemzeySignals
Member
Carlisle Support Services and STM Group are the two agencies that spring to mind, the role is called 'Security Officer' as opposed to CSA, and thus all staff must have valid SIA licenses.
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London Underground - CSA1 & CSA2 (2022 & 2023 applications)
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For now its just curiosity, cus I'm unable to work , so I'm seeing the thread for knowledge purpose for just in case, in the forum I never saw a thread like for the overground that's why I ask
Oh that's interesting. Do the Security Officers do anything different to CSAs? Perhaps revenue as well? The SIA licence seems a bit OTT.
StemzeySignals
Member
Yep, I believe Carlisle does the revenue side of things on LO, STM has lost a lot of Overground work as of recent.
Security Officers are pretty much like CSAs, gateline, platform duties etc, ticket offices should be manned by ARL staff. The SIA license requirement is part of the agreement with Arriva Rail London - agency staff do have the responsibility of closing/opening stations (same with STM Group staff on Elizabeth Line East/West).
The wage is rubbish - last I heard they paid LLW.
I'm only going by what I've seen/been told so I could be wrong in some aspects.
Yeah medical is next week training starts beginning of march
Nice. Good luck.. we might be in training together.Yeah medical is next week training starts beginning of march
Hello,
Thank you for responding.
I have cleared the written assessment and have my next round of interview in next 10 days. Roleplay and competency round,
Could you please help me with some more insights as to how your interview was and how did you get through?
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Hey, how was your roleplay and SBI ? Could you please share your experience and what it was based up on how you were assessed? Anything I particular to keep in mind? I have my next stage in 10 days. Is any preparation needed?
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How do I contact you, I need guidance for the role play as I am booked for Friday
Hello, could you please give some insights about your roleplay and SBI ? It would help me too, have had this scheduled for next week. Thank you
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Hello,
I’ve got my roleplay and SBI coming up next week. Could you please share your experience as to how it went for you and what are the things that I should be mindful about? Please share as much information you could possibly do, That will help most of us here. Also, any prior preparation needed? What’s been done in your Role play and SBI? Like how did you manage to crack the STAR method.
Thank you for your time and help.
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Would love if you got any more tips on the role play
Hey - have you received your contract yet?
I’m due to start 18th March and wondering if they stick to 3 weeks before training for contract or if it’s more around the 2 week mark?
Wow I was only able to get an appointment for roleplay for march 18th, couldn't see any earlier dates. So if I do get the role wouldnt start until april then
I had my role play 12th Jan and was offered a start of 26th feb initially
coffeetable
Member
Was it full-time?
Was what full time? The training? I didn’t ask the specific hours actually lol - but i believe it’s mon to fri 9-5 in west ken. and it’s for 4 weeks
bluegoblin7
Established Member
This is correct, although towards the end some of the training will be ‘on location’ within zone 1 - your trainers will advise you of this.
coffeetable
Member
I mean, was the job a full-time or part-time job you were offered after the training?
Full time
coffeetable
Member
Good luck! I'm waiting for the training dates for my part-time evening job. If you wouldn't mind, what is the annual salary for full-time? Did it go up after being initially advertised?
bluegoblin7
Established Member
No change from as I posted a few weeks ago:
You could work out the relevant uplift based around 5%+£1000 (+£200/£400 at the relevant thresholds) but the exact figure won’t be known - especially for pro rata PT roles - until the implementation notices are issued in a couple of months’ time.
Work on the advertised salary and take the uplift as a bonus would be my advice.
Yeah I got it like 2 weeks after, my start is the 4th of March but I had to push back my medical to the 28th because I got a cough so I'm not sure if i'll be starting on the 4th anymore!
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I think the main important thing to do in the roleplay is always appear helpful, like don't give them a no, always look for a solution even if it's not necessarily the right one, I think they're mostly looking for a willingness to help.
The SBI is probably a lot easier in my opinion, you'll get a sheet of paper with a scenario on it, you'll take some notes and then present your findings on how you'd respond in the scenario.
Thank you for your kindness mate! I appreciate your inputs and would definitely love to progress further. After the Roleplay, is it the SBI or a competency based interview?
Could you please help on this?
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Hey Mate! Could you please share your experience? Is it the Roleplay first and SBI ? Or Roleplay and competency based Interview?
I am quite not sure about what could be going on in the next rounds and if I am able to perform at my best levels. Could you please shed some light ?
Is it tough or what are they looking at to be precise ?
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Hey.
So I’m not able to start training till may because I’m already employed under TfL’s umbrella, apparently it’s there rule but I’m cool with that.. medical in march..
I’ve got loads of material on role play but not sure how to share on a one to one. I would say smile when appropriate, show concern, make the role play last a good amount of time, small talk always leading to the costumers exit from the station,
even if the they don’t have the correct ticket never refuse exit BUT always remind that its important to travel with the correct ticket throughout the network.. Depends on your role play scenario. My scenario was passenger with his foot on the seat SUPER EASY, but there are more complex scenarios.
SBI you will get a senecio, then 10 mins to take notes then you have to present your findings.. I used the STAR METHOD to structure my findings. I tried to keep it short and sweet but my interviewer kept on asking my to Elaborate MORE which was annoying… but I got through it.
Good luck
So I’m not able to start training till may because I’m already employed under TfL’s umbrella, apparently it’s there rule but I’m cool with that.. medical in march..
I’ve got loads of material on role play but not sure how to share on a one to one. I would say smile when appropriate, show concern, make the role play last a good amount of time, small talk always leading to the costumers exit from the station,
even if the they don’t have the correct ticket never refuse exit BUT always remind that its important to travel with the correct ticket throughout the network.. Depends on your role play scenario. My scenario was passenger with his foot on the seat SUPER EASY, but there are more complex scenarios.
SBI you will get a senecio, then 10 mins to take notes then you have to present your findings.. I used the STAR METHOD to structure my findings. I tried to keep it short and sweet but my interviewer kept on asking my to Elaborate MORE which was annoying… but I got through it.
Good luck
Hi lovely to read your posts. I have failed the role play with the homeless man scenario my nervousness took over and failed at that stage. Noticed CSA campaign re listed. Love to receive your help for preparation. Not sure how long I must wait before reapplying.
After the roleplay if you make it past, theyll put you in a room and let you know if you've made it through to the SBI or youre going home.
Ignore STAR method in the SBI
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