LM - Customer Service Supervisor

[rhys37429]

Customer Service Supervisor - Longbridge.
Closing Date: 11 July 2017 at 12:00
Salary £26,002 per annum.
Contracted Hours: 35 per week.

We’re looking for someone to join the team at Longbridge station as a Customer Service Supervisor to supervise the day to day activities of station staff on a permanent contract. As the Customer Service Supervisor, you will act as a focal point for designated stations on the line of route, and ensure your teams provide an exceptionally high standard of customer service, accurate and timely information and a clean, safe and presentable environment to all London Midland customers.

https://www.londonmidlandcareers.com/Applicants/vacancy/1600/Customer-Service-Supervisor

 

[Sparrow]

I don't understand this role.
Isn't it the same as a CSA? LM don't have supervisors in small stations do they?

 

[BHXDMT]

I don't understand this role.
Isn't it the same as a CSA? LM don't have supervisors in small stations do they?

Supervisors oversee a number of stations in that area.

 

[the sniper]

I don't understand this role.
Isn't it the same as a CSA? LM don't have supervisors in small stations do they?

The supervisor at Longbridge would supervise all the booking offices on the south side of the Cross City. The role also encompasses the duties of a CSA.

 

[Thedispatcher]

The primary role of the CSS is to roster all of the staff in their area and monitor remote booking on and off. So at Longbridge the CSS is responsible for everywhere between Five Ways and Redditch/Bromsgrove.