"ill on train"

[WolvertonWorks]

Not sure where to ask this, mods please move or close if not appropriate, thanks.

I was on a Lioness line train today and noticed that one of the posters said that if a fellow passenger felt ill to offer to help them off the train at the next station, as staff could help better there than on the train.

I know this is standard advice but it got me wondering what the passenger, assuming they were travelling alone, is expected to do if the station they are helped to alight at is unmanned. Is the "helpful" fellow passenger expected to catch the attention of the guard (without the train leaving without them on it) who will call someone to attend the platform?

Thanks for any enlightenment.

 

[Mojo]

All LO stations are staffed from first train to last, with the exception of Emerson Park. Conversely, no LO trains have a guard for you to attract the attention of, although there is an attendant on the Romford - Upminster branch who occasionally gets off at Emerson Park to do checks.

 

[edwin_m]

I've not seen that advise on non-TfL trains, probably for the very reason that the station might be unstaffed. If it's a DOO train the best thing would probably be to operate the emergency alarm, which won't stop the train but starts an intercom to the driver.

 

[Horizon22]

This is generally advice across Transport for London run services, where stations are staffed from first to last train.

That being said, it doesn't stop passengers pulling passenger alarms or egresses on a daily basis to try and get attention.

 

[whoosh]

The majority of feeling ill can be dealt with at a station. Obviously, there's 'an emergency' - something like a heart attack, but what can happen more often than you'd think, is someone hasn't had breakfast as they've been in a rush that morning, then goes all lightheaded and it can cause a delay to all the trains on the line, with passengers enduring being stuck between stations for prolonged periods. Particularly unpleasant on crowded tube trains in summer.

 

[Howardh]

Do trains carry defibrillators? If so, where are they kept, driver's cab?

 

[Lewisham2221]

Do trains carry defibrillators?

No, I'm not aware of any that do.

 

[LowLevel]

No, I'm not aware of any that do.

Various newer Intercity trains do.

 

[Lewisham2221]

Various newer Intercity trains do.

Ah, interesting to know! Various 800 derivatives, I assume?

 

[LowLevel]

Ah, interesting to know! Various 800 derivatives, I assume?

Plus 390s and the ex Avanti 221s I think.

 

[yorkie]

Not sure where to ask this, mods please move or close if not appropriate, thanks.

I was on a Lioness line train today and noticed that one of the posters said that if a fellow passenger felt ill to offer to help them off the train at the next station, as staff could help better there than on the train.

I know this is standard advice but it got me wondering what the passenger, assuming they were travelling alone, is expected to do if the station they are helped to alight at is unmanned. Is the "helpful" fellow passenger expected to catch the attention of the guard (without the train leaving without them on it) who will call someone to attend the platform?

Thanks for any enlightenment.

Definitely best to seek help at the station on LO, as they are all staffed (except EMP as stated above).

I've not seen that advise on non-TfL trains, probably for the very reason that the station might be unstaffed. If it's a DOO train the best thing would probably be to operate the emergency alarm, which won't stop the train but starts an intercom to the driver.

I'm not sure there would be a difference between travelling on, say, Lumo or LNER in terms of what you would do?

I'm wondering why this would be different on, say, Lumo, GTR Gatwick Express, Southeastern High Speed, Scotrail Strathclyde electrics etc compared to any traditional Guard operated service. But compare that to if you were in the front set of a Northern or TPE service?

In the case of the former, which are driver only operated, there would be a member of staff available other than the driver, while in the case of the latter, these are Driver & Guard operated, but without a member of staff available to see the passenger.

 

[Benjwri]

That being said, it doesn't stop passengers pulling passenger alarms or egresses on a daily basis to try and get attention.

Which can be the correct option. Last year a passenger on my tube to work passed out. While they regained consciousness, there is no way we would have got them off the train before the doors closed with the normal cycle. We pretty much had to pull the alarm so that the driver would not depart with them still onboard.

 

[edwin_m]

Definitely best to seek help at the station on LO, as they are all staffed (except EMP as stated above).

I'm not sure there would be a difference between travelling on, say, Lumo or LNER in terms of what you would do?

I'm wondering why this would be different on, say, Lumo, GTR Gatwick Express, Southeastern High Speed, Scotrail Strathclyde electrics etc compared to any traditional Guard operated service. But compare that to if you were in the front set of a Northern or TPE service?

In the case of the former, which are driver only operated, there would be a member of staff available other than the driver, while in the case of the latter, these are Driver & Guard operated, but without a member of staff available to see the passenger.

Thinking a bit further it's likely that if someone can't see on-train staff and hasn't just seen them and knows where they went, it's probably better to use the emergency alarm on a non-DOO train as well. Someone feeling ill probably shouldn't be wasting time walking up and down trying to find on-train staff, may not know if any accessible or not, and may not even be well enough to do that anyway. The driver can then ask any on-train staff to help, or contact control to arrange assistance at a suitable station.

 

[Fokx]

Ah, interesting to know! Various 800 derivatives, I assume?

Plus 390s and the ex Avanti 221s I think.

And the entire Transpennine Express fleet

 

[WolvertonWorks]

All LO stations are staffed from first train to last, with the exception of Emerson Park. Conversely, no LO trains have a guard for you to attract the attention of, although there is an attendant on the Romford - Upminster branch who occasionally gets off at Emerson Park to do checks.

We'd got on the train at Hatch End which appeared to be unmanned, which is why I started wondering.

According to https://tfl.gov.uk/hub/stop/910GHTCHEND/hatch-end-rail-station/ the ticket office is only staffed M-F 07:30-10:10 so I assume therefore there is someone on site after that even though their presence isn't obvious.

Thanks for all the replies to my query.

 

[yorkie]

We'd got on the train at Hatch End which appeared to be unmanned, which is why I started wondering.

According to https://tfl.gov.uk/hub/stop/910GHTCHEND/hatch-end-rail-station/ the ticket office is only staffed M-F 07:30-10:10 so I assume therefore there is someone on site after that even though their presence isn't obvious.

Thanks for all the replies to my query.

Were the barriers left open? If so, maybe they were on a break

It's always been staffed with barriers in use whenever I've been there (including yesterday evening)

 

[WolvertonWorks]

Were the barriers left open? If so, maybe they were on a break

It's always been staffed with barriers in use whenever I've been there (including yesterday evening)

Good point, barriers were in use so my perception that the station was unmanned was presumably incorrect.

 

[Horizon22]

Good point, barriers were in use so my perception that the station was unmanned was presumably incorrect.

Many stations have a ticket office only open for a short period, whilst the station remains staffed elsewhere, particularly at gatelines.