I feel sympathy for train staff

[bramling]

But what could these 'Security Guards' actually do that a Guard cant?

In reality very little.

My experience of security staff on the railway is that they will go round picking on 'easy' targets, the classic example being a railway enthusiast taking photos, but completely disappear when there's a major issue going on where there presence would be welcome. All in all in practice I think they're a waste of money.

A BTP presence to stop problem people getting as far as reaching the train is the only worthwhile measure in my view, although this opens up cans of worms too, as well as being extremely costly.

 

[Antman]

Sad to hear that. Employers have a duty of care for their workers but it seems all they care about are their RIDDOR stats. Any customer facing staff member in any industry face these kind of knuckleheads every working day. Most are harmless but the occasional borderline psychopath will kick off. Nobody should go to work and feel threatened and its up to management to make sure it doesn't happen, whatever the cost.

Easier said than done.

 

[link1driver]

Remember the Big Man?

https://www.youtube.com/watch?v=eKKADFIEX84

Yes, I drove that train! It was the 21:33 Edinburgh to Perth. Stood at Linlithgow quite a while! Probably wasn't dealt with in the best way, but heat of the moment stuff and all that!

 

[GrimShady]

Yes, I drove that train! It was the 21:33 Edinburgh to Perth. Stood at Linlithgow quite a while! Probably wasn't dealt with in the best way, but heat of the moment stuff and all that!

Honestly I think it was dealt with the right way!

 

[321446]

I think our Revenue Protection Inspectors (RPIs) do an amazing job in the face of such severe provocation by knowing idiots. Honestly. I take my hat off to them every time I see them working.

It comes down to people knowing all there rights and none of their responsibilities. Some are people who must have some clinical problem, by law of averages, but most are just horrible ignorant selfish idiots. And I LIKE working with the public!!! Some of these people will have Karma show up at some point but n their lives at which point I hope they change. Some won't.

Staff cannot even SAY a disparaging word to these people. And the idiots know this. I try to ignore them. I've got a lot locked door, a GSMR, company phone and an uncoupling bar if things kick off, but matey boi calling me a "fat bald c..t" just gets me down because there is nothing I can do that will get a result. Never mind a productive one. He's right on at least two of those btw and I would love to be the other to him with the affore mentioned bar f'sure.