How to explain 19(c) splits?

[talltim]

I believe the official position is that the conditions in force on the day of travel are to be used, not those on the date of purchase.

How can that work when you may have bought a ticket (and formed a contract) long before changes are even thought of, let alone applied?

 

[najaB]

How can that work when you may have bought a ticket (and formed a contract) long before changes are even thought of, let alone applied?

I believe that if the old and new conditions are in conflict then the more favourable (to the customer) would apply.

 

[Bletchleyite]

I believe the official position is that the conditions in force on the day of travel are to be used, not those on the date of purchase.

I would love to see that challenged in Court. I'm near certain the TOC would find it expensive, unless the Conditions at the time of purchase explicitly stated that a new version could supercede.


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[AlterEgo]

I believe that if the old and new conditions are in conflict then the more favourable (to the customer) would apply.

What if the season ticket was purchased under the old NRCOC and the walk-up was purchased on the day, under the new NRCOT?

*head explodes*

 

[Bletchleyite]

I believe that if the old and new conditions are in conflict then the more favourable (to the customer) would apply.

Which would mean 19(c) applying in this case.


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[yorkie]

I believe that if the old and new conditions are in conflict then the more favourable (to the customer) would apply.

That's absolutely the case, yes.