It is too expensive (including the gradual erosion of the availabilty of cheaper tickets) and there is a lack of capacity. And yes I know the two are linked. I feel that the trains are faster and more punctual than they were, but I am routinely paying £100+ each for myself and colleagues, more often than not one leg of the journey is on trains where we are standing. Sometimes for business reasons it is not possible to book in advance and it costs £245 to travel. Sometimes it is possible to get good deals but often circumstances during the day mean I end up buying extra tickets anyway for the return journey.
Most often we are unable to be specific about trains times because we are in meetings so cannot book seats. Now we are awaiting the latest waves of unjustified fare increases without any commitment to increasing capacity. I'm not telling you anything you don't know.
It has come to the point where we are increasingly driving to Luton / Harpenden / Radlett to take the Thameslink in to Central London. I don't have four employees but the idea that if we did it might be cheaper to BUY a car and torch it when we're done rather than travel by train shows you how far divorced from reality train travel has become. The staff who work on the WCML are usually great but I get the feeling they feel they are getting the **** end of the stick as much as passengers.
For my own amusement when I have seen Virgin advertising fares for £10 or whatever, I've phoned and asked for one. Try it yourself. I've been listening to jam tomorrow promises for the 15 years I've been using the service. Some aspects of the service are better, but improvements are almost always outweighed by disadvantages. For example, it used to be possible to travel off peak to arrive after nine. Now it's lunchtime.
My fear is that this new project will offer just more of the same. Faster trains, insufficient capacity, ridiculous fares.
Nothing I have heard has convinced me otherwise. There are serious cultural, commercial and structural failings in the current rail service that this service does nothing to address. I'm all for investing in infrastructure, but we need to get those things right first IMO. What I have been wound up by in this case is being told by somebody who doesn't even use the service that I should just keep forking out indefinitely for all of this on the vague basis that the new service - which will come out of my taxes - might offer more seats (will they be enough?) and be quicker but I'll have to wait at least 15 years for it. It's not a strong enough argument. When I've asked questions about this, I've been accused of all sorts of stuff, including having a videoconferencing company, which is remarkable. I run a small PR firm that works primarily with office furniture and facilities management companies.
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To make the point. I've just been on trainline to see what would happen if I wanted to go to London in a week's time for a meeting.
If I wanted to travel offf peak to keep costs down, I would need to arrive at lunchtime, so couldn't do meetings in the morning and would then need to leave Euston at 19.30 (a time that has also slipped back significantly and unannounced), which probably means kicking my heels for a couple of hours. This train would almost certainly be standing room only and I'd get home by about ten o'clock. Or I could pay between £171 and £245 to have a day in London and arrive home at a reasonable hour, although not necessarily sitting down. Travelling on one of the many First Class carriages would cost me up to £373, £20 more than Virgin would charge to fly me to New York.
Incidentally, First Class Travel used to involve a pretty good level of service. That has also been eroded. Now traveling First Class is about getting a seat.