Help with Virgin Delay Rail Travel Vouchers

[hurri67]

Afternoon,

I am looking for some clarification please.
I have some Rail Travel Vouchers dated to expire 10 Oct 2016.

My question is,

Do I need to travel before the expiry date, as a local station states I must?

Can I purchase my travel tickets, to use beyond the expiry date of the vouchers?

Any help is much appreciated.
Thanks
Andy

 

[AlterEgo]

Afternoon,

I am looking for some clarification please.
I have some Rail Travel Vouchers dated to expire 10 Oct 2016.

My question is,

Do I need to travel before the expiry date, as a local station states I must? NO.

Can I purchase my travel tickets, to use beyond the expiry date of the vouchers? YES.

Any help is much appreciated.
Thanks
Andy

Your station is talking absolute bobbins.

 

[gray1404]

You have to carry out the transaction to get the tickets on or before 10 Oct. Date of travel doesn't matter. Phone customer services of the TOC who runs your station and get them to correct the booking office.

 

[Elecman]

Anyone know why Virgin don't offer Cash for vouchers at thier booking offices like other TOCs?

 

[Merseysider]

Anyone know why Virgin don't offer Cash for vouchers at thier booking offices like other TOCs?

Because whenever anyone sent in a complaint they'd throw vouchers at them like confetti instead of actually dealing with the problem

 

[AlterEgo]

Anyone know why Virgin don't offer Cash for vouchers at thier booking offices like other TOCs?

Because you can request cash from them at the outset.
--- old post above --- --- new post below ---

Because whenever anyone sent in a complaint they'd throw vouchers at them like confetti instead of actually dealing with the problem

TOCs which offer cash for vouchers only do so for delay repay claims, not for general complaints. You usually need to bring the customer relations reply letter - or so they say.

 

[najaB]

Anyone know why Virgin don't offer Cash for vouchers at thier booking offices like other TOCs?

Because as of May this year you can request a cheque instead of vouchers.

 

[Elecman]

I mean for vouchers before the cheque option date

 

[najaB]

I mean for vouchers before the cheque option date

Because prior to May you didn't have the right to receive Delay Repay as cash.