ademac
Member
Hi in May ‘24 my daughter travelled from Stevenage to Leeds to go back to uni. It was a strike day and the train was a few minutes late but otherwise it was a standard journey for her. She had her 4 year student railcard on her and a valid ticket bought through Trainline, her friend was with her. No one stopped her or ticketed / fined her on the train.
Fast forward to February of this year and her employer received a notice that they would be fined if they don’t start paying back a £510 fine. At this point we have no idea why she’s been fined at all as no prior letters had gone to any residence so this was the first she had known of this fine.
It took many weeks to find out it was in fact a rail fine and even longer to find out a date and time of the supposed offence. Since then she’s been told to fill out several forms but never gets any response, has visited the court in Leeds to try to get help and advice numerous times and she is getting absolutely nowhere.
I’ve tried lner, the railway ombudsman and transport focus and no one has been of any help apart from to say that she should be able to get the fine cancelled, but it never is. The court won’t let her see the duty solicitor and in trying to sort it out it is costing more and more time and money in travel, her study time etc. her friend with the same ticket on the train with her has had no fine.
We don’t know who to speak to to get help at this point. I try to remain open minded that maybe somehow she did something wrong but we can’t figure out what ( she didn’t sit in first class with a standard ticket for example) there was only one train that hour going to Leeds and she got on it. We’ve asked for photographic evidence but non has been produced.
At this point we don’t know where to turn and the fine is being paid off monthly.
Does anyone have any advice/ suggestions etc please? Thanks so much for taking the time to read this
Fast forward to February of this year and her employer received a notice that they would be fined if they don’t start paying back a £510 fine. At this point we have no idea why she’s been fined at all as no prior letters had gone to any residence so this was the first she had known of this fine.
It took many weeks to find out it was in fact a rail fine and even longer to find out a date and time of the supposed offence. Since then she’s been told to fill out several forms but never gets any response, has visited the court in Leeds to try to get help and advice numerous times and she is getting absolutely nowhere.
I’ve tried lner, the railway ombudsman and transport focus and no one has been of any help apart from to say that she should be able to get the fine cancelled, but it never is. The court won’t let her see the duty solicitor and in trying to sort it out it is costing more and more time and money in travel, her study time etc. her friend with the same ticket on the train with her has had no fine.
We don’t know who to speak to to get help at this point. I try to remain open minded that maybe somehow she did something wrong but we can’t figure out what ( she didn’t sit in first class with a standard ticket for example) there was only one train that hour going to Leeds and she got on it. We’ve asked for photographic evidence but non has been produced.
At this point we don’t know where to turn and the fine is being paid off monthly.
Does anyone have any advice/ suggestions etc please? Thanks so much for taking the time to read this
Last edited by a moderator: