GWR website and app being usless since the update

[JulienD]

Since GWR did an update around March, the website and app have turned into a mess! I cannot log into my account because it thinks my email address is invalid. The only way in is resetting the password which only logs me in for one session and then I get logged out. My friend is trying to do a refund and it's a total pain. What did GWR do and what can they do to fix the website ?

 

[Torfaen]

The old app used to log me out randomly every few weeks. Now I have to log in (almost) every time. As far as I can see there's no way to authenticate with a fingerprint as many modern apps allow.

 

[joncombe]

I wonder if it's the same as SWR use? I gave up with their app and now use Trainline for tickets bought on the day (I don't use it for booking in advance due to fees) on my phone because I got fed up of it constantly logging me out and also telling me that when I tried to log in my password was wrong and I had to reset it. I also usually had to enter a lot of details like postal address when buying a ticket, which Trainline don't ask for. I know trainline gets a bad press on here but if you only use it to buy tickets on the day (so you don't pay their fees) it seems to work much better than TOC apps.

 

[sikejsudjek]

I had similar problems and gave up. I use the Transport for Wales app now.