GWR Delay repay

[1955LR]

On the 6 July I was delayed , travelling from Alton ( Leave 16:15) to Great Malvern ( Arrive 19:47) . Due to a fatality on the line into Paddington, trains from Reading were delayed and I arrived in Great Malvern at 21:41 according to the platform display.
I was encourage to claim delay repay for 60 to119 mins. I have been granted a payment for 120 plus mins. Do GWR use different timings to those available to the public or are they being generous?

 

[Haywain]

Do GWR use different timings to those available to the public or are they being generous?

Looks like they are being generous.

 

[Snow1964]

I think sometimes when there is something like a fatality and most trains and journeys are heavily delayed, it is easier to be generous that to use lots of admin time.

I assume it is done so as not to create a big backlog of claims, many of which would get paid in full anyway.

 

[W-on-Sea]

I've found GWR to be generally efficient, and sometimes generous, in their payment of my delay repay claims. Certainly in one case I got substantially more than I was "officially" owed - on that occasion my presumption that they were clearing a backlog of claims.

 

[mangyiscute]

I have unfortunately had to do a lot of GWR claims, and I have always had a good experience - I think I had one which was like 59 mins and they gave me 60-119 compensation, so it was probably generous