Haywain
Veteran Member
- Joined
- 3 Feb 2013
- Messages
- 24,578
A thread for examples of excellence in rail related customer service, not from any specific company.
Last night I submitted a "change of journey" refund request by email at 21:51, and received confirmation of the refund at 22:15, with a follow up email at 22:25. Bravo Trainsplit!
Last night I submitted a "change of journey" refund request by email at 21:51, and received confirmation of the refund at 22:15, with a follow up email at 22:25. Bravo Trainsplit!