I used to know someone who lived in Ware, so I used to use the Hertford East and fast Broxbourne services regularly. When I first started, NXEA had been in for about a year and services were a bit patchy. But over time, they became more and more reliable and I can only recall one time when the service was cancelled - problems with the overhead lines -a couple of delays, and a couple of occasions when the service was suspended due to matters out of NXEA's control. (One of which was a chap walking across a level crossing with a long fishing pole...... :roll

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So my experiences of them were very good. I don't much care for NX as a company, especially the way they treat their coach drivers, but they did seem to do a good job on the NXEA franchise.
(Much prefer their interiors to those of SWT's 455s, too, being similar trains...)
Oh well, let's see what the next lot do. 8 minutes to go as I type this!
Edit: Totally inconsequential edit - just something I noticed. Go to
NXEA's website. Click "View realtime information" at the bottom of the live updates section. Note the icon next to "Tickets and Fares" on the top menu bar. Now click "Home" on the menu bar and look at the icon again. I wonder if that's intentional?

(Now 5 minutes...)