I'm also glad to see them go, as a daily commuter who returned to their car before moving out of the area because of the destruction the company caused to my daily commute with their general attitude towards their customers.
They have spent very little since they got the franchise, all of the stock has been let get in a very bad condition with no TLC being showed to it in the slightest, nothing has really been refurbished, well technically it has been but it doesn't look like it has as it was so minor, and generally assets have been stripped and spending cut back in pretty much every area that was possible.
Just look at the number of different liveries, styles of station signage going about that all date back to various different eras with no coherent approach to any of this. As for the trains themselves, some of them haven't been cleaned in a good while and are always dirty, some of the MK3's windows are so hazy it's near impossible to see out of them, CLEAN THEM. There was one 360 that was full of graffiti on the front that I saw, and 3 weeks later when I was back in the area it was still there!
Last week I heard them making announcements at Liverpool Street about engineering works that could affect my journey and to get more information I should call them or consult their website. I go to the ticket office as the information desk was not staffed and ask them what they are about and they say they can't tell me as they only sell tickets and I need to call them or check the website.
The whole company is a joke and I'm glad to be rid of them, even if the new owners actually start to try and make the fleet presentable and actually CLEAN them and maintain the interiors, that will already be a HUGE IMPROVEMENT.
