Due to a problem with the overhead line equipment in the London area that caused damage to the pantographs of several trains on Saturday 19 July, Abellio Greater Anglia regrets to inform passengers that a reduced Metro service will operate until further notice.
Repairs are being carried out as quickly as possible to the 17 Class 315 units affected by the pantograph damage. Eight have already been repaired, with a further eight receiving work on Sunday 20 July, but we are still left with a shortage of units meaning that a reduced service will be in operation on Monday 21, Tuesday 22 and Wednesday 23 July while repair work is completed.
As a result, the Metro service will operate to the published Saturday timetable on Monday, Tuesday and possibly Wednesday with additional services running early in the morning.
Customers travelling on Monday 21 and Tuesday 22 July are advised to check travel arrangements tomorrow morning for full details as information systems, journey planners and live departure boards are updated overnight (Sunday 20 July) for any alterations that may affect your train services.
As repairs are completed trains will re-enter service so it is likely that the level of service will improve during Tuesday and Wednesday but passengers are advised to check the status of the Metro service at
www.abelliogreateranglia.co.uk before they travel.
Please be aware that during the morning peak times we anticipate that Maryland, Forest Gate, Manor Park, Ilford and Romford stations will be extremely busy. Abellio Greater Anglia tickets are accepted on Transport for London busses between 05.00 to 10.00 and 16.00 to 20.00 on the following routes: Brentwood and Romford 498, Harold wood and Romford 347, Romford and Stratford 86, Ilford and Stratford 25 as well as London Underground on the Central line. Abellio Greater Anglia managers and customer service staff will also be available at these stations to provide information and assistance to passengers.
Abellio Greater Anglia would like to apologise to passengers for any inconvenience caused by these changes and would like to reassure you that we are doing everything we can to return to the normal weekday service as soon as we are able.