Fun and games at Hull

[deltic1989]

I went on Holiday to Withernsea with the Mrs last week. To get back we had to get on the train at Hull, where my story begins. When i went to the ticket machine to purchase 2 tickets from Hull to Lincoln, the ticket machine took the money off my debit card but refused to give me the tickets, i thought this was odd so i took my card to the ticket office and told the lady there she said that the machine had not issued the tickets because i had the wrong type of card ( visa electron) and she couldnt give me a ticket. so i went off to the bank to get the cash and found that i was light £65 and asked the bank if i could get it back they said yes if a manager form the sattion confirmed the money was taken i error so back at the station they told me there were no managers in that day (saturday) so i was faced with being stranded untill a nice lady from the bank had a long and harsh conversation with Hull Trains to get them to refund me. has anyone else had issues with paying by card at ticket machines?

 

[ainsworth74]

untill a nice lady from the bank had a long and harsh conversation with Hull Trains to get them to refund me. has anyone else had issues with paying by card at ticket machines?

Why did they talk to Hull Trains? The station is operated by Transpennine Express.

As for problems at ticket machines I did once have my card rejected by a machine but I suspect it was the machine being stubborn seeing as it was a normal Visa card rather than an Electron or something a little more unusual.

 

[scotsman]

I had problems with ScotRail TVMs when I used to buy child tickets with my debit card. It would accept the PIN but it never withdrew from the account, despite the machine acting as if it had. I asked a conductor about it and she told me that TVMs won't dispense child tickets with Credit/Debit Cards.

 

[DJ737]

Australian issued Visa Debit cards don't work too well with station ticket machines, I now buy in advance and collect from the machine on arrival in the UK using my Visa Debit card, seems to work ok on the net, but hit and miss with the machines.
Elsenham down platform machine doesn't like my card but the machine in the ticket lobby at Bishops Stortford doesn't have a problem.

Cheers
DJ737
Melbourne, Australia

 

[Scotty]

Australian issued Visa Debit cards don't work too well with station ticket machines, I now buy in advance and collect from the machine on arrival in the UK using my Visa Debit card, seems to work ok on the net, but hit and miss with the machines.
Elsenham down platform machine doesn't like my card but the machine in the ticket lobby at Bishops Stortford doesn't have a problem.

Cheers
DJ737
Melbourne, Australia

Try them the other way up

 

[deltic1989]

Why did they talk to Hull Trains? The station is operated by Transpennine Express.

As for problems at ticket machines I did once have my card rejected by a machine but I suspect it was the machine being stubborn seeing as it was a normal Visa card rather than an Electron or something a little more unusual.

The number she rang was listed in the yellow pages as Hull Trains but i suspect, from hearing the fellow on the phones accent, (southern) that it was some kind of central customer services office for First Group as i understand Hull Trains and Trans Pennine Express are under the First Group banner. Could be wide of the mark on this though, not kept up with TOC developments in that sort of area for a while.

 

[Solent&Wessex]

First Transpennine's Customer Services is operated by First Info in Plymouth, so I wouldn't be surprised if First Hull Trains is the same.

 

[ainsworth74]

Ah of course, I forgot that it's First TPE and First HT it would make sense if there Customer Services were in the same place then.