Free chiltern travel on weekends

[pethadine82]

I bought an annual travel card zone 1-5 from chiltern and want to travel on weekends on their network. I was told I did not need to buy a ticket but show them my card but it's on oyster.

 

[postye]

I bought an annual travel card zone 1-5 from chiltern and want to travel on weekends on their network. I was told I did not need to buy a ticket but show them my card but it's on oyster.

If you have an annual oyster then the gold record card should show you have a qualifying ticket. I usually just show the record card and the oyster and only ever have an issue at Banbury Station

 

[hassaanhc]

If your Travelcard is on Oyster, you should be issued with an accompanying record card to show the free travel, which may not always be a Gold Card; A Travelcard with 18+ discount does not give you a Gold Card.

Free weekend travel on all routes

When you buy a monthly or longer season ticket or Travelcard season ticket, originating from a Chiltern Railways station, valid on our services, and worth £150 or more a month (or £1,500 or more a year), you get FREE travel at weekends and on Bank Holidays across our entire network (except for the Bicester Village Shuttle Bus). You must buy your ticket from Chiltern Railways to receive this benefit. If your Season Ticket is on an Oyster card you must also have your paper record card to travel free at weekends and Bank Holidays. This offer does not apply on Christmas Day and Boxing Day.

http://www.chilternrailways.co.uk/existing-customers#special benefits

 

[Starmill]

If you have an annual oyster then the gold record card should show you have a qualifying ticket. I usually just show the record card and the oyster and only ever have an issue at Banbury Station

What might that issue be...?

 

[postye]

What might that issue be...?

A couple of members of gateline staff don't like people using free travel if they have seasons on Oyster, and one time I was trapped arguing my case for some time despite there being notices up around the station advertising the benefit and me having the stamped leaflet confirming the benefit.

 

[CyrusWuff]

A couple of members of gateline staff don't like people using free travel if they have seasons on Oyster, and one time I was trapped arguing my case for some time despite there being notices up around the station advertising the benefit and me having the stamped leaflet confirming the benefit.

If you have any further problems, write to Chiltern's Customer Relations team. If it's not "captured" in that way (or at a "Meet the Manager" session), the company can't act on it.

 

[mattdickinson]

A couple of members of gateline staff don't like people using free travel if they have seasons on Oyster, and one time I was trapped arguing my case for some time despite there being notices up around the station advertising the benefit and me having the stamped leaflet confirming the benefit.

I've also had problems with the London Midland staff at Snow Hill

 

[postye]

If you have any further problems, write to Chiltern's Customer Relations team. If it's not "captured" in that way (or at a "Meet the Manager" session), the company can't act on it.

I have written twice to Chiltern - and to be fair they appear to have dealt with the training issue - when I last used Banbury the other week one of the staff I previously had issue with saw me coming, opened the gate and said nothing.
To me seemed a bit rude, but at least I didn't have an argument.