FCC & impartial retailing

[Clip]

..and I am sure there are plenty of people currently seeking employment (from all corners of the globe) who fit that bill. So why aren't FCC employing them ?
Reminds me of that episode of Father Ted where Ted and Dougal got to represent Ireland in the Eurovision Song Contest.

The problem with interviewing people to get the right person for the job is whether or not they talk a very good game and give you (the interviewer) all the right answers that your looking for.

Then you believe they have the right qualities - spend time and money training them and then once they are comfortable in their job and over the general 6 month 'probationary' period they start to slack and not do their jobs properly. You cant predict for that sort of instance - especially at interview stage with their perfect CV- but it does happen and often and then its a long old slog down the disciplinary route which then is a minefield itself.

 

[Greenback]

Indeed, it's as hard to get rid of a member of staff who turns out to be not quite good enough as it is to employ the right person in the first place, and this doesn;t only apply to the railway.

It would also be nice if everyone was absolutely brilliant at their job, but that isn't likely to happen in any walk of life!I regularly enounter people who are not brilliant at whatever it is that they do, but equally, they don't deserve to be sacked either.

 

[Clip]

Indeed - It happens all over the place in Customer focused jobs- not just the railway.

Sorry state of affairs i must say

 

[hairyhandedfool]

..and I am sure there are plenty of people currently seeking employment (from all corners of the globe) who fit that bill. So why aren't FCC employing them ?....

Based on my time at Thameslink (before FCC) I believe a modern-ish phrase mentioning peanuts and monkeys is also in the mix.

 

[Greenback]

It was very difficult to recruit skilled and enthusiastic ticket office staff* at Reading because the pay was very poor in comparison to other jobs that were available locally, particularly when you consider the unsocial hours attached to the job.

When I started, it was about £5.20 an hour basic, and there were a lot of jobs in the area that paid the same or more for 9-5 Mon - Fri hours.

*Obviously I like to consider myself an exception!

 

[Butts]

It was very difficult to recruit skilled and enthusiastic ticket office staff* at Reading because the pay was very poor in comparison to other jobs that were available locally, particularly when you consider the unsocial hours attached to the job.

When I started, it was about £5.20 an hour basic, and there were a lot of jobs in the area that paid the same or more for 9-5 Mon - Fri hours.

*Obviously I like to consider myself an exception!

I think it is a better proposition today especially taking into account the fringe benefits like the Final Salary Pension and travel concessions.

ps Greenback did you know you are in all "four charts" for the Top posters on the Forum. I have been trying to overtake you all day but now have to go to work