Eurostar website

[Islineclear3_1]

I am trying to book tickets from London to Paris via the Eurostar website. Would think this would be simple

Website doesn't give the full range of debit/credit cards and doesn't accept any of my cards.

Any ideas?

 

[najaB]

Website doesn't give the full range of debit/credit cards and doesn't accept any of my cards.

Any ideas?

What card types are missing?

 

[gray1404]

And what sort of cards do you hold?

 

[Islineclear3_1]

What card types are missing?

VISA Credit.

I tried both my VISA debit cards using the VISA+3.00 option and get the following message:

"The payment details or the card type seems incorrect"
--- old post above --- --- new post below ---
Used a different search engine and tried cards again only to get message to the effect of "there was a problem processing your payment..."

Clearly Eurostar don't want me to travel and I've now missed out on 2 good deals

 

[gray1404]

Sounds like an error at their end to be rejecting cardslike that. What sort of fare are you wanting? I wonder if it could get it from a site like Loco2 for the same price?

I am sure if there are any faults ES will sort it out soon.

 

[Islineclear3_1]

I lost out on 2 very good cheap deals booking for November.

I would have thought booking direct would be easy

I tried a few days ago on a different computer - same problem so can't see ES sorting it out soon

 

[mtmikethom]

On the drop down menu for 'Card type' 'Visa Delta/Debit' should be there, you need to select that if using a Debit Card, the £3 charge does not apply to Debit Cards anyhow.

 

[Islineclear3_1]

On the drop down menu for 'Card type' 'Visa Delta/Debit' should be there, you need to select that if using a Debit Card, the £3 charge does not apply to Debit Cards anyhow.

Yes I did try this one using both my VISA debit cards

 

[mtmikethom]

Yes I did try this one using both my VISA debit cards

OK Its just that you said above you used the Visa+3.00 Option? which probably won't accept a Debit Card number

 

[Islineclear3_1]

Yeh sorry, I ended up trying all of them except the Maestro and Mastercard which I don't have

 

[najaB]

VISA Credit.

That's the VISA +£3.00 option. It wouldn't happen to be a Lloyds or TSB account by any chance? I've had a few instances recently where my card hasn't been recognised despite being perfectly valid.

 

[Hadders]

Why not phone Eurostar? They're normally very helpful on the phone.