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Ember: Electric coach service

Rab Smith

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7 Jul 2021
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Cardiff
They've got to start somewhere
Of course, and I'm all for young drivers getting into the industry. They are a necessity. New bus drivers at large companies tend to start on easy routes in minibuses or single deckers where speed and distance doesn't really come into it.
I'm just not comfortable with a new driver on a road like the A82 or A9.
These are roads for experienced drivers.
 
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Spsf3232

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21 Apr 2016
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Glasgow
It worries me a bit that they will not hold on to experienced drivers and go with young inexperienced drivers. A few times I've seen an Ember being driven by someone who looks like they aren't even old enough for a Provisional Licence. The Highland roads around Fort William are not the place to be chucking out a freshly passed driver with a 52 seat coach.
Perfect example was last year when Fort William stared and the 25 plates rolled out, within a month every single one had some sort of damage
 

Rab Smith

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7 Jul 2021
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Cardiff
Perfect example was last year when Fort William stared and the 25 plates rolled out, within a month every single one had some sort of damage
Why they would let inexperienced drivers out in a 300k+ coach on rural roads does seem to smack of desperation. The A82 north of Fort William in particular from Invermoriston to Inverness is a brutal road for Coaches and needs maximum skill and experience in reading the road conditions.
It's the age old philosophy, treat your employees right and the won't want to leave.
 

Dwarfer1979

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Leicester
New bus drivers at large companies tend to start on easy routes in minibuses or single deckers where speed and distance doesn't really come into it.
It is quite common to have a starter rota which only covers certain routes for new drivers, it reduces the amount of route training needed before they start earning (and reduces the amount a new driver has to take in all at once), keeps them away from the more 'difficult' routes (either due to high demand, complicated ticketing, tough or complicated routes) and can be used to keep them off certain types of buses (again to help training and transition). It tends to only be the bigger operators who have enough work to be able to separate out enough work and enough new drivers coming through on a regular basis to justify doing it - though even medium sized operators will have shifts that they allocate to drivers whilst being accompanied by mentors.

The issue for Ember is they are an express coach operator, they don't really have any work that wouldn't normally be characterised as difficult in one sense or another (motorways or other high speed roads are difficult in their own way), so there isn't really anywhere to stick new drivers that would be especially better than another.
 

Strathtay 260

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25 Jul 2024
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Scotland
What's even made people start to think they are unprofessional? Is it the accident they had, or am I just unfamiliar with the drivers they have up in the Highlands? I'm more used to the drivers in and around Dundee where I’m based, all very professional to me, and when I have went north not had any bad experiences.
 

Rab Smith

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7 Jul 2021
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Location
Cardiff
What's even made people start to think they are unprofessional? Is it the accident they had, or am I just unfamiliar with the drivers they have up in the Highlands? I'm more used to the drivers in and around Dundee where I’m based, all very professional to me, and when I have went north not had any bad experiences.
Nobody is saying unprofessional, more that Ember have to use inexperienced drivers because the experienced drivers who flocked to them after seeing above average wages are now realising that the grass isn't always greener.
An inexperienced driver on the rural Highland Country roads is not the place they should be learning their trade.
 

AilsaBus

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7 May 2023
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105
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Scotland
maybe narrow roads near fort william isnt the place to do it though is it

So where do they do it then? They're not going to get experience on those types of roads plodding about the City Centre are they? The only way you get experience of driving on those types of roads is by driving them!
 

Stan Drews

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5 Jun 2013
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2,146
So where do they do it then? They're not going to get experience on those types of roads plodding about the City Centre are they? The only way you get experience of driving on those types of roads is by driving them!
I think the point that is being made is that if you go back to the days when these services, which ember are now competing on across the Highlands, were being operated by the Scottish Bus Group from their depots in the area, new inexperienced drivers would be learning their trade on the local routes. A driver would only be selected to go on the ‘express’ rota once they had proved themselves to be competent on those routes, which would give management much more confidence in their abilities to cope with the different challenges on the longer routes on the A9, A82 etc. Ember do not have that option and it would appear they are suffering from an increased level of damage to coaches, which clearly comes at a cost.
 

overthewater

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16 Apr 2012
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I have to ask when do they clean the coaches? I've spotted a few in Edinburgh today and they could REALLY do with a wash down. I don't remember even Megabus coming up from London being that mucky.
 

Spsf3232

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21 Apr 2016
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411
Location
Glasgow
I have to ask when do they clean the coaches? I've spotted a few in Edinburgh today and they could REALLY do with a wash down. I don't remember even Megabus coming up from London being that mucky.
That's a bit bug bear of mine, they hardly ever get washed as they don't have the time. They are arriving at the hubs Dundee, Aberdeen and Inverness with just enough time to put a charge into them before departing again. They don't have enough time to have a proper wash, just a quick clean or rubbish inside and toilet dropped however ive seen plenty of vehicles starting the day fresh with toilets full, rubbish everywhere and disgusting outside. Partly due to then skimping out on wash facilities with a walk round brush that takes ages Vs a automatic one

At least Citylink that's a daily task
 

Rab Smith

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7 Jul 2021
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Cardiff
It's actually mentioned in the advert for drivers that 'light cleaning duties' are a requirement.
That's very open ended and could mean the driver has to clean the coach from top to bottom every time they park up.
 

computerSaysNo

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14 Dec 2018
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It's actually mentioned in the advert for drivers that 'light cleaning duties' are a requirement.
That's very open ended and could mean the driver has to clean the coach from top to bottom every time they park up.
Personally I don't think it's too much to ask of the driver to do a quick clean up if they get layover time. It only takes a few minutes to go through the coach and pick up litter. I would say that counts as "light cleaning". They could potentially dry up any spills with disposable absorbent towels as well.
But anything beyond that I can see requiring PPE and/or dedicated tools, like mopping the inside which is going to take more than just a few minutes to get out, fill with water, mop, empty the dirty water and then wait for the floor to dry. Vacuuming the inside and washing the outside I would think would be the same. Although it all depends how long it takes to charge the coach and whether someone is "on duty" with the coach for that time.
 

Spsf3232

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21 Apr 2016
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All drivers are required to clean inside of vehicles on breaks as most breaks are around the 2 hour length, 15 mins paid cleaning which isn't enough sometimes and an hour unpaid for your break with the remaining being paid standby time.

All vehicles carry full cleaning kits including wipes, clothes and sprays as well as water and brushes and mops so there is no excuse, even air fresher for when you have finished!

Outside of vehicles is down to hub support aka shunters to drop toilets and clean them.
 

Strathtay 260

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25 Jul 2024
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Scotland
⚡️ New route time, this time connecting the central belt to the beautiful west coast... Ember's E15 service will connect Edinburgh with Oban ⚡️

From 20 May we're launching a new route from Edinburgh to Oban, significantly improving transport links between the west coast and the capital. We'll be running four return services per day, seven days a week. The route serves Tyndrum, Callander, Dunblane, Stirling, Grangemouth, Edinburgh Airport and many more stops in between.

It's just £18.05 for an adult single from Edinburgh to Oban if you book online (whether you book weeks before or a minute ahead).

This new route is already showing on Ember's live map (https://www.ember.to/map) and tickets are on sale now at www.ember.to

As always:
- there are no hidden 'booking fees' for valid concession card holders, free really means free
- well-behaved pets are very welcome
- each bus has space for two bikes, and we'd recommend that you book your bike space in advance to guarantee your spot
- Ember runs seven days a week, including public holidays
E15 launching
 

CSB0241

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22 Apr 2023
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335
Location
Edinburgh, Scotland
I was having a look at the Ember live map a minute ago to see how interconnected the network is now (since I haven’t been paying as much attention to them for the past month or two) & what I noticed was that amidst all the new locations they’ve started serving over the past year (Oban, Ullapool, the Angus Coast, etc), I still find it interesting that there’s no direct route between Dundee & Inverness. I’m not exactly sure on how busy a route between the two would be, but at this current point in time the quickest way to travel between the two using Ember is to get either the E3 to Broxden & swap onto an E8 or get the E17 into central Perth & swap to an E9. Both take about 3 & a half hours, but that’s granted you get a short connection so realistically you’re looking at closer to four hours & above.

If there was a route were running via the E11 route to Coupar Angus, direct to Pitlochry (stopping at Kinloch & Dunkeld along the way), then via the E8 route up to Inverness, you could easily shave off as much as an hour. Realistically I think if this route were to be introduced (potential new E2?) you could shave off a lot of the stops seen on the E11 (maybe running Dundee City<>Lochee<>Birkhill then as per the E11), sure it’s not hugely quicker than just changing buses in Perth but I’m sure plenty people would rather just get a direct bus, even if it only ran 2-3 journeys a day like the E11.
 

Rab Smith

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7 Jul 2021
Messages
293
Location
Cardiff
I was having a look at the Ember live map a minute ago to see how interconnected the network is now (since I haven’t been paying as much attention to them for the past month or two) & what I noticed was that amidst all the new locations they’ve started serving over the past year (Oban, Ullapool, the Angus Coast, etc), I still find it interesting that there’s no direct route between Dundee & Inverness. I’m not exactly sure on how busy a route between the two would be, but at this current point in time the quickest way to travel between the two using Ember is to get either the E3 to Broxden & swap onto an E8 or get the E17 into central Perth & swap to an E9. Both take about 3 & a half hours, but that’s granted you get a short connection so realistically you’re looking at closer to four hours & above.

If there was a route were running via the E11 route to Coupar Angus, direct to Pitlochry (stopping at Kinloch & Dunkeld along the way), then via the E8 route up to Inverness, you could easily shave off as much as an hour. Realistically I think if this route were to be introduced (potential new E2?) you could shave off a lot of the stops seen on the E11 (maybe running Dundee City<>Lochee<>Birkhill then as per the E11), sure it’s not hugely quicker than just changing buses in Perth but I’m sure plenty people would rather just get a direct bus, even if it only ran 2-3 journeys a day like the E11.
Dundee to Inverness direct is poorly served by both bus and train. The train, changing at Perth has some long layover times between Southbound Glasgows and Northbound Inverness trains. Inverness via Aberdeen is a longer journey. A direct Ember serving the route you suggested would make sense using the new Tay crossing and bypassing Perth.
Sadly, I just don't think there are enough customers who would use that route to make it viable.
 

Strathtay 260

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Scotland
I believe the only form of public transport directly between Dundee and Inverness is the ScotRail service at about quarter to six in the morning via Aberdeen!
 

Volvodart

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12 Jun 2010
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2,944
Do we have a rough date when the Paisley and Livingston depots will be fully operational?
Posted 30 April 2026 on Facebook

Ember are hiring drivers in Livingston!

Our new Livingston Hub launches in less than two weeks, and that means brand new Ember routes are launching soon.

If you’re keen to progress your career in intercity coach driving, and would like to drive our state of the art 2025 and 2026 plate electric coaches, then we'd love to hear from you
 

Strathtay 260

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25 Jul 2024
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Scotland
E17 full in and out of Aberdeen yesterday which is good to see it picking up.

I was in Aberdeen for the Aberdeen v Dundee United football match and using Ember to the stop outside Pittodrie Stadium like many others. There were lots of passengers waiting at the stop after the game for three individual buses, all arriving within minutes of each other in this order: E7, E17, E1. There was a lot of confusion between the two buses going to Dundee, with people boarding the wrong one and therefore missing their booked bus. It would be helpful if the tickets clearly stated which service passengers are booked onto, as that is what people look for rather than the registration plate, especially when trying to work out whether they are on the 17:32 or 17:33 to Dundee.
 

KrisEK

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18 Dec 2022
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East Kilbride
Any ideas what routes will be launching first when the Livingston depot is operational? I still have every finger crossed for an East Kilbride to Edinburgh route...
 

Uncle Buck

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30 Jun 2020
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336
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Glasgow
Any ideas what routes will be launching first when the Livingston depot is operational? I still have every finger crossed for an East Kilbride to Edinburgh route...
Hopefully then continuing into Ayrshire. It’s ridiculous how cut off Ayrshire is from the rest of Scotland, considering how many people live there!
Dundee to Inverness direct is poorly served by both bus and train. The train, changing at Perth has some long layover times between Southbound Glasgows and Northbound Inverness trains. Inverness via Aberdeen is a longer journey. A direct Ember serving the route you suggested would make sense using the new Tay crossing and bypassing Perth.
Sadly, I just don't think there are enough customers who would use that route to make it viable.
Would it be more viable if it started at St. Andrews? Lots of tourists travelling from there to the Highlands.

Also it could just terminate at Pitlochry to meet the other coach.
 

overthewater

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16 Apr 2012
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9,108
I dont think Ember will start such routes. Most of there SO called improvements are just copycats, The only place that has seen any out of the box thinking was Angus, that more down to a own goal by Stagecoach.
 

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