What is the best email address to use to contact Avanti Customer Services ?
I booked an advance ticket on my phone via the Avanti site on 2nd August (only using Avanti site as I had an Avanti 10% discount code).
During the payment stage I think the signal momentarily dropped and it automatically reloaded a few seconds later. I then received 2 email confirmations with different booking references for the same journey. So I had 2 different tickets both booking the same seat.
I immediately sent an email to Avanti asking them to refund the second payment. I received an auto reply with a case reference number, but as yet have not received a response.
Thanks
I booked an advance ticket on my phone via the Avanti site on 2nd August (only using Avanti site as I had an Avanti 10% discount code).
During the payment stage I think the signal momentarily dropped and it automatically reloaded a few seconds later. I then received 2 email confirmations with different booking references for the same journey. So I had 2 different tickets both booking the same seat.
I immediately sent an email to Avanti asking them to refund the second payment. I received an auto reply with a case reference number, but as yet have not received a response.
Thanks
